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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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It Took a long time to ship but was overall worth it, I got in contact with them and they quickly responded and fixed the problem. I will definitely buy from them again.
I bough a premium sound, light saber for my grandson's birthday and he just loved. He says is the best gift ever! High quality craftsmanship in the making and awesome customer service. Thank you.
I'm very happy with everything that was delivered top notch products as usual. The Covid restrictions are tougher fir the raw materials but was contacted by support and in formed about all delays. My butt end was a little different then what I ordered but I really like the change. Thank you for the beautiful art.
I had to open the box and inspect the present. Im 27 and I felt cool with his blue lightsaber. I know he's going to freak out on Christmas. Im planning on getting my own from Ultrasabers. Feels great and looks cool. Thank You Ultrasabers. This is going to be the best Christmas for my nephew and myself.
I had been considering buying a saber from here for a few years and finally decided to get one. All the custom choices were accurate. Customer service is great: I placed my order during a promotion but forgot to enter the promo code; customer service were able to retroactively apply the code after verifying my order qualified. I gave four stars for two reasons: the time from order to delivery was about a month without any indication it would take that long; also, my blade arrived with white spots, which I am guessing is the results of dents during shipping.
The actual quality of my lightsaber is amazing and I am so glad I've finally bought one.
My only issue is if you're ordering a custom product, this company might not be the best choice. They will replace your custom chosen parts and deliver a product different to what you ordered and will not organise refunding or fixing your order.
If you do definitely want it replaced to get what you actually ordered, they then expect you to pay them further to remedy it.
I am still waiting on my order from July 1 these were supposed to be Christmas presents
I have a number of sabers from other brands and vendors that have lots of bells and whistles, but my ultrasabers are the pride of the lot so far. The colors are intense and bright, and the sound is awesome! Without a doubt the loudest and clearest sounding Saber I own. Construction is absolutely sturdy and feels great in the hands. I'd feel very confident using these for pictures or even dueling with them. The kids love them too. Plan to buy more!
Great online business! Wish they would've also been a store, but even without they're great. Fast on lightsabers that they definitely have in stock, or non-busy. And they even take care of what you want!
Lightsabers and starwars have always been apart of my life so when i got my saber i was so excited even tho i cant physically hold it yet it is up in my room back home and my mother thought it was super cool
Wonderful got one for myself and one for my brother he got it it time to go as luke skywalker for halloween and loves it i now have a really cool all chrome phropecy and dark procpechy to make a doubke couldnt be better plus its silver!
Took a while to get it but worth the wait will definitely buy another saber!
Very happy with my purchase! I got a random grab box, ended up just getting a basic saber with no extra stuff but overall awesome quality.
I love my saber! Very well put together and beautiful!
A lot of time and effort are put into crafting these sabers and it really shows. I am always going to be shopping for sabers here, because there is not like an ultrasaber.
The order process is laid out step by step, which is great because it ensures the saber will be customized to the last detail; however, I had questions about several options. I sent an email message requesting help with placing my order, but never heard back (the reason for the single star on customer service). A friend of mine was able to answer my questions, and I placed my order at the end of September. The saber arrived at the end of October, which was within the time frame specified on the website. My only other complaint is the extra fee I paid for a Blade Retention Screw Wrench (it really should be included in the price), but it wasn't sent with the saber. That being said, this thing is AWESOME! I purchased it as a gift for a client, and I almost kept it for myself. The craftsmanship on the hilt is impressive, and the sounds are spot on. I can't think of enough superlatives to describe the finished product. Overall, I'm very happy with my purchase, and if I ever need another one I'll definitely order from Ultrasabers.
Amazing loved this saber it is the right weight everything is perfect thank you
I received my saber quickly and it was able to be used in full contact dueling with a friend who also purchased one. Looks really good only issue is batteries needed to be changed fairly quickly and replacing them wasn't easy as they were wrapped in electrical tape.
It was a great experience! Will definitely order from Ultrasabers again.
Loved the saber! Arrived on time! Can't wait to buy more and give them to my friends! UltraSabers are the best!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.