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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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It took about a month for me to get my package because of the new movie, shows and other stuff going crazy with star wars so I can understand that. Either way love the saber and will be ordering again.
Very nice sabers built with high quality aluminum I run a small polishing and plating shop and polished the saber hilts to a mirror finish after receiving them
Ordered in December / received in February
Got the email in January asking me to rate my purchase but hadn't received it yet. Sent email to ultra sabers asking where my product was and never received a reply. They don't bother with answering phones either over there. Fortunately I received the product two weeks later. Very happy with the product!
Ya'll are ballers
Could not get a response on email
Batteries last 2 seconds
My son ordered with all his Christmas money and we still do not have our order. But my credit card was charged. We ordered on 12/25/19
Very disappointed in the service
Love my new Ultrasaber
Great so far, order is for my son
Easy checkout and great customization options
I love your products, and understand the wait time. However, better customer service is needed, rather than waiting with no contact available for the customer.
I placed my order on December 31st, and I understood that it was going to take a while to get it processed and shipped. So I waited. Finally the month mark hit and I started to email. I heard nothing back until a week later. I sent 5 different emails. Finally when I heard back, the guy who emailed me back said he was going to make sure that my saber was shipped within the next few business days. And finally I received it. Great shipping time once it finally shipped, horrible customer service.
Quick, easy and looking forward to receiving this product
Not good. Never heard from you guys...
Amazing quality swords
The mystery box option is fantastic!
Saber quality is good. Nothing bad to say except I wish I got the one with sound but that's what I get for being cheap. Highly recommend to those who just got into collecting sabers.
This was my very first purchase on a lightsaber and my very first company to purchase it from. This was worth the wait. Such amazing quality and detail!
I placed my order for 2 sabers on 12/25/19. I know that they would be busy. They took my money immediately, shocker! But weeks went by and not change in my status. I emailed them and got an automated response that someone will respond shortly. About 2 weeks later and I tried again and got the same non-response. I called the company and left a message but they said that the best way to reach them is by email. Well not much good that will do when they say that they respond but don't.
I am hoping that if I ever actually do get my products that maybe they will be of better quality than the customer service that is provided by the company.
Update 2/19 - received email from the company on 2/13 apologizing that my order after 7 weeks had still not shipped. They promised that it would ship within 1 to 2 days and gave me a 20% discount on my next order. Well here we are 7 days later and still not shipped and no contact from yet another follow up email back to the individual that emailed me. Guess I am going to have to put my retainer to work and contact the BBB. They obviously don't care, they get your money and don't deliver any product. I was hoping that after being contacted by someone named Joshua, I might finally get the product I used to be excited about.
Shipping didn't take too long, although it was supposed to have sound however it did not work. Although I enjoyed my purchase very much.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members