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Ultra SabersReviews 19,632

3.3

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Ultra Sabers Reviews Summary

Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.

service
429
value
430
shipping
400
returns
207
quality
421

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Virginia
2 reviews
0 helpful votes
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It took a minute, but they were wonderful!
January 14, 2021

I purchased two lightsabers (customized) in mid November. So, it was the peak of the holiday shopping season. My order was delayed because one of them was out of stock. Totally understandable. They contacted me giving me options (choose a different version in stock, wait, etc.) and were professional and friendly. I contacted them after I made my initial decision to follow up, and they were quick to respond and very efficient with their communication about my order. They sent me a notification as soon as my sabers shipped and I received them within the time frame they estimated. I am SO HAPPY with the level of care and professionalism they took with my order. This is the second time I've purchased sabers from them and will continue to buy from them as well as recommend.

Date of experience: January 13, 2021
Canada
1 review
0 helpful votes
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Very happy
January 12, 2021

My son was very happy with his ultra saber it was a Christmas gift it came well be for Christmas and totally met expectations. Thank you.

Date of experience: January 12, 2021
Ryan D.
1 review
0 helpful votes
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Product arrived late
January 11, 2021

Product arrived late. Upon trying to get ahold of Ultrasabers, was met with ton of voice-mail and automated emails. Saber arrived damaged with the flaps covering the screws on the emitter falling off. (Live too far away to bother sending it back to fix), works decent though.

Date of experience: January 11, 2021
Nicki F.
1 review
0 helpful votes
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Great, excited about lightsaber
January 10, 2021

Great, excited about lightsaber.
Present for my son.saber doesn't work please contact me

Date of experience: January 10, 2021
Arizona
1 review
0 helpful votes
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Great Product!
January 9, 2021

This was a gift for my fiancé this past Christmas 2020 and he wanted the mystery saber! So I ordered it and it came in a very timely manner! The only thing I would have changed is the box it comes in was very boring... Normally, when I get him mystery boxes they come in really cool looking packaging but this was just a brown shipping box. Other than that it was great! My fiancé loved the saber he got!

Date of experience: January 8, 2021
Texas
1 review
0 helpful votes
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Great product for nerds and badasses alike! Got it in around two weeks which is pretty good considering Covid and their 3-4 week estimate.

Date of experience: January 6, 2021
NL
1 review
0 helpful votes
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Title says it all: the light sabers are very impressive and their customer support was able to make it all work during these difficult (COVID) times

Date of experience: January 5, 2021
New York
1 review
0 helpful votes
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Fun
January 6, 2021

I have wanted an ultrasaber for YEARS, so when I finally got my fist job, I saved up for one and it was worth it. My only problem with it is that I can't use it outside in the snow, so I have had some limited usage with it. 5/5 Stats. Hilt is beautiful and fully customized and the blade is bright amd straight. Thanks guys!

Date of experience: January 5, 2021
Michigan
1 review
0 helpful votes
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So cool!
January 4, 2021

We got lightsabers for my daughter and her boyfriend. Both are high quality and the attention to detail is amazing! Customer Service was great about getting back to me very quickly when I had questions and they were delivered much faster than expected! I would buy from them again and I highly recommend them.

Date of experience: January 4, 2021
Utah
1 review
0 helpful votes
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The Quality is Amazing
January 4, 2021

I love there lightsabers its not easy finding good quality saber hilts let alone the rgb lighting that doesn't dislodge while using, they are every penny worth what you pay for absolutely awesome.

Date of experience: January 3, 2021
Texas
1 review
0 helpful votes
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The leds work wonderfully, and i really enjoy the length. However i read online that it comes with a sound board in it, mine did not. Q

Date of experience: December 31, 2020
Andrew W.
4 reviews
0 helpful votes
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Terrible experience, whatever you do do not buy from this terrible crappy fraud company. I ordered my saber on April 4th 2020, (a black scorpion with premium sound) and still received nothing. Not a word from ultrasabers nothing from the company they just forgot. I have emailed many times inquiring about the saber and got absolutely nothing back. Ultrasabers isn't even good for the price either, a friend of mine was able to get a neopixel saber for $260 which is able to change colors and has sound and blade effects included. Even better he got his in 1 week as opposed to wasting $270 on a saber with 1 color, sound and no blade effects and didn't ever even show up. I used to think that ultrasabers was a good company but now I know the truth they're overpriced, won't give you your order and complete frauds. I'm tired of thinking that this company is just behind because of covid or being the least bit understanding for them because its been 9 months and nothing has been updated about my saber, there is no excuses for what they are doing. I'm beyond frustrated with ultrsasabers and will never recommend or buy anything from their store again.

Date of experience: December 30, 2020
Florida
1 review
0 helpful votes
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They are criminals
December 30, 2020

These people are criminals! I placed an order an December 12th, received no shipping notification after one week, I emailed them only to find out my item won't be shipped for another 4 weeks. No mention of this via their website and when asked to cancel as this was my son's Christmas gift, they told me they will withhold 20% for restocking fee. Twenty percent restocking fee for an item that is not available for another 4 weeks. These people are thieves. Do not use their service. I will report them to every consumer reporting agency until I get my entire refund back. Criminals.

Date of experience: December 30, 2020
Canada
1 review
0 helpful votes
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Fast and Reliable
December 30, 2020

This website allows you to creat custom lightsabers at great and affordable prices, after creating mine it came fast and is amazing quality.

Date of experience: December 29, 2020
Italy
1 review
0 helpful votes
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I am really satisfied with my order,
Truly a great product and exceptional customer service kind helpful and always willing to answer my questions.
The light saber is beautiful, very well made and with sounds and lights simply mat.

Date of experience: December 28, 2020
New Mexico
1 review
0 helpful votes
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No problems yet
December 29, 2020

My review is simple:
I have ordered from them 5 times or more and have not had a single problem. I also like the help forums

Date of experience: December 28, 2020
Michigan
1 review
0 helpful votes
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Customer service
December 28, 2020

I purchased 2 sabers, but ended up refunding one because of a supply shortage due to COVID. I ordered a Chosen One saber in July, but wasn't informed about said shortage until a month after I ordered it. I thought I would've gotten an email prior to that, but no. A month after sending them my money, was told I was going to have a 16 week wait. I ordered another saber in October, the Prophecy, and it was shipped out within 3 days -which despite getting my saber, there are some things I was irritated about; I had gotten a confirmation email of my order, and an update on my order within 2 days of it being shipped -yet had none of that on my previous order which was almost 3 times in price the one I had just purchased. Although I am very happy with the Prophecy and their communication with it, I refunded my Chosen One because I didn't feel like waiting 4 more months for a saber I already waited till December on.

Date of experience: December 27, 2020
California
1 review
0 helpful votes
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Awesome
December 28, 2020

Did a wonderful job with the sabers. Took a bit longer than anticipated to receive, but the wait was worth it.

Date of experience: December 27, 2020
California
1 review
0 helpful votes
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VROOM
December 25, 2020

Sturdy and so fun to play with! Love it!
The handle is thick but not overly so, the only little problem is the color of the saber. It has faded from pink to red but idk if it's bc of the battery or the lights.

Date of experience: December 25, 2020
Anonymous V.
3 reviews
0 helpful votes
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It was a little slow for deliver but in the end it was all worth it for a really customized saber

Date of experience: December 25, 2020

From the business

Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.


ultrasabers.com
Founded in 2005
Friendswood, TX, United States
+748