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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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I purchased two lightsabers (customized) in mid November. So, it was the peak of the holiday shopping season. My order was delayed because one of them was out of stock. Totally understandable. They contacted me giving me options (choose a different version in stock, wait, etc.) and were professional and friendly. I contacted them after I made my initial decision to follow up, and they were quick to respond and very efficient with their communication about my order. They sent me a notification as soon as my sabers shipped and I received them within the time frame they estimated. I am SO HAPPY with the level of care and professionalism they took with my order. This is the second time I've purchased sabers from them and will continue to buy from them as well as recommend.
My son was very happy with his ultra saber it was a Christmas gift it came well be for Christmas and totally met expectations. Thank you.
Product arrived late. Upon trying to get ahold of Ultrasabers, was met with ton of voice-mail and automated emails. Saber arrived damaged with the flaps covering the screws on the emitter falling off. (Live too far away to bother sending it back to fix), works decent though.
Great, excited about lightsaber.
Present for my son.saber doesn't work please contact me
This was a gift for my fiancé this past Christmas 2020 and he wanted the mystery saber! So I ordered it and it came in a very timely manner! The only thing I would have changed is the box it comes in was very boring... Normally, when I get him mystery boxes they come in really cool looking packaging but this was just a brown shipping box. Other than that it was great! My fiancé loved the saber he got!
Great product for nerds and badasses alike! Got it in around two weeks which is pretty good considering Covid and their 3-4 week estimate.
Title says it all: the light sabers are very impressive and their customer support was able to make it all work during these difficult (COVID) times
I have wanted an ultrasaber for YEARS, so when I finally got my fist job, I saved up for one and it was worth it. My only problem with it is that I can't use it outside in the snow, so I have had some limited usage with it. 5/5 Stats. Hilt is beautiful and fully customized and the blade is bright amd straight. Thanks guys!
We got lightsabers for my daughter and her boyfriend. Both are high quality and the attention to detail is amazing! Customer Service was great about getting back to me very quickly when I had questions and they were delivered much faster than expected! I would buy from them again and I highly recommend them.
I love there lightsabers its not easy finding good quality saber hilts let alone the rgb lighting that doesn't dislodge while using, they are every penny worth what you pay for absolutely awesome.
The leds work wonderfully, and i really enjoy the length. However i read online that it comes with a sound board in it, mine did not. Q
Terrible experience, whatever you do do not buy from this terrible crappy fraud company. I ordered my saber on April 4th 2020, (a black scorpion with premium sound) and still received nothing. Not a word from ultrasabers nothing from the company they just forgot. I have emailed many times inquiring about the saber and got absolutely nothing back. Ultrasabers isn't even good for the price either, a friend of mine was able to get a neopixel saber for $260 which is able to change colors and has sound and blade effects included. Even better he got his in 1 week as opposed to wasting $270 on a saber with 1 color, sound and no blade effects and didn't ever even show up. I used to think that ultrasabers was a good company but now I know the truth they're overpriced, won't give you your order and complete frauds. I'm tired of thinking that this company is just behind because of covid or being the least bit understanding for them because its been 9 months and nothing has been updated about my saber, there is no excuses for what they are doing. I'm beyond frustrated with ultrsasabers and will never recommend or buy anything from their store again.
These people are criminals! I placed an order an December 12th, received no shipping notification after one week, I emailed them only to find out my item won't be shipped for another 4 weeks. No mention of this via their website and when asked to cancel as this was my son's Christmas gift, they told me they will withhold 20% for restocking fee. Twenty percent restocking fee for an item that is not available for another 4 weeks. These people are thieves. Do not use their service. I will report them to every consumer reporting agency until I get my entire refund back. Criminals.
This website allows you to creat custom lightsabers at great and affordable prices, after creating mine it came fast and is amazing quality.
I am really satisfied with my order,
Truly a great product and exceptional customer service kind helpful and always willing to answer my questions.
The light saber is beautiful, very well made and with sounds and lights simply mat.
My review is simple:
I have ordered from them 5 times or more and have not had a single problem. I also like the help forums
I purchased 2 sabers, but ended up refunding one because of a supply shortage due to COVID. I ordered a Chosen One saber in July, but wasn't informed about said shortage until a month after I ordered it. I thought I would've gotten an email prior to that, but no. A month after sending them my money, was told I was going to have a 16 week wait. I ordered another saber in October, the Prophecy, and it was shipped out within 3 days -which despite getting my saber, there are some things I was irritated about; I had gotten a confirmation email of my order, and an update on my order within 2 days of it being shipped -yet had none of that on my previous order which was almost 3 times in price the one I had just purchased. Although I am very happy with the Prophecy and their communication with it, I refunded my Chosen One because I didn't feel like waiting 4 more months for a saber I already waited till December on.
Sturdy and so fun to play with! Love it!
The handle is thick but not overly so, the only little problem is the color of the saber. It has faded from pink to red but idk if it's bc of the battery or the lights.
It was a little slow for deliver but in the end it was all worth it for a really customized saber
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.