Ultra SabersReviews 19,632

Well for one; I understand that the Corona Virus may be limiting the amount of work that can be done for UltraSabers but I've waited quite a while and the only email I received about my order was that it may take a little bit to get it sent to me. But that was about a little less than a month ago and I still haven't received it. I may be a bit hasty here, but right now the wait is too long and there have been no other emails in regards to any situation updates or certain precautions they've taken with the Novel Corona Virus sweeping through the world at the moment. Once again, I don't mean to be hasty and I really want to give this a chance but I feel that I've waited too long for a product that should've been sent to me in less than a month.

Ultrasabers is honestly phenomenal, I was given a expected lead time of 4 weeks but due to influx of orders of course it took a little longer than expected. Shortly after the expected lead time I received an email that I assume is automated asking if I received my order or not and if so to provide feedback. I was a little confused at first so I contacted support to see if it was an automated email and my order was still truly processing, or if I was supposed to have received it but didn't have my order and neither did my landlord offices at my apartment complex. Laura got back to me the next morning and had informed me my order would ship out within 1-2 business days and apologized for the long wait time. I had no issue with the wait as I know it gets tough when orders start coming through in higher volume than expected and since they do keep their team relatively small it's understandable, but despite that it does show that even if it's okay in my eyes they still hold the customer with enough value to get an order pushed through to reduce the delay experienced and that is A+ service. When I did receive my order I was so pumped that I thought about calling in at work just to take it to my best friends house and show it off and try to talk him into saving up for one, but as a customer service representative for a different company I couldn't do that in good conscience.

Placed four orders with Ultra Sabers since November last year. Only one order came on time and wasn't delayed way beyond lead time. Dozen+ emails sent to only have a reply once and not even fully fix my issue at the time.

They are a lazy company in areas such as CS that uses the excuse of being overwhelmed to not fully commit to getting orders done properly. Being overwhelm doesn't mean they can't update their lead times on the web page when ordering or send updates to customers who are way over the lead time. Especially if there is a back order or something of that nature.

How does a order for a charger and a pommel take over 6 weeks to ship?...