Ultra SabersReviews 19,632

I understand the enormous work load ultrasabers was dealing with at the time, but communication was horrible. It did get better as time went, but there were a lot of customers worried they got scammed because they hadn't heard a word from ultrasabers in months. My Saber showed up at the estimated time and the craftsmanship is great. Navigating the website and ordering exactly what I wanted was very easy. I'm overall very happy with the Saber I received in the time frame it took. I just wish communication had been better when I had questions about the Saber before ordering.

I was very happy to have received my saber from Ultrasabers, my second saber at this point! I understand the shipping times have been impacted recently, so I did not mind the extended wait for my saber (which was still significantly shorter than the competition's standard lead times).
Only complaint was I requested a D ring on the pommel of the saber I ordered (US Archon), and I did not receive the correct pommel, even after a service rep stated it would be included in my order. I've emailed three times now to ask how I should proceed on this, but I have yet to hear back. I assume this has to do with their current volume of orders and emails, so I do not mind the wait. Still I'm frustrated by the lack of response after a week.
As for everything else with my saber, it is perfect otherwise and definitely my smoothest purchase from any saber company to date! Very happy with the product overall, with intention of purchasing from Ultrasabers again in the future!

Hello! I received my order after a looooong time, not clearly indicated on the website before the order. Well, not a big problem, I can undurstand it. I received it yesterday, but felt a bit disapointed with this saber. Several issues made me a bit annoyed for a 500 dollars saber. First, the inside blade film is not well inserted, and is folded on about 30cm. No problem when the saber is lit but as it is a collection saber it is not good, clearly the blade is far from beig perfect. An aluminium part of the body is scratched on one side (aluminium is not finished well) and there is a line scratch all along the other side. A part of the body has another visible scratch. The most annoying is that one of the buttons is too short to be screwed on the body, it felt when I received it and is impossible to replace. I would like to send pictures here but seems impossible, I will send a copy of this review to the customer service, hope they will answer me...
Thanks guys, sorry for this but for the money we hope a bit more... Have a nice day! Jp.

Title says it all, love their stuff. Never had issues with it other than the fact that they demand you not contact them at all for a month... and then they take a week to get back to you. Despite that, I've bought many Sabers from them... and love them all. So there's good things to say, but they are exceedingly proving they aren't about improving customer service for their expensive products

So I ordered a double bladed lightsaber tbag unscrews into two separate blades. After waiting a month and a half to get them, two weeks into using them one of them died. I've been trying to email them ever since and got nothing, just auto emails. It've been trying to get help since January. I turned over to Saberforged. Though it is slightly more expensive the quality really shows. Brighter saber, nicer look, and it really feels like your holding a lightsaber. Not a cheap LED tube light.

I had to ask when the delivery was coming after waiting 7 days, I was told things were on backorder from China. When I ordered, the claim was 1-3 days. Then it was 4 weeks. When I wanted to cancel after 5 weeks of no communication but other marketing emails offering me free lightsabers, I was told there would be a 20% restocking fee because your policy was delivery in 4 weeks. When I pointed out it had been five weeks, Jason told me he would provide a 20% coupon - which he did, but it would have been nice if he had just given that to me in the first place, or communicated about the delays in the first place.

Now, I have the lightsabers, but the batteries are not working in one of them. I had to order new rechargeable ones from amazon. They keep cutting off so I am not sure if its the batteries or an issue with the wring.

The lightsabers are super cool, look amazing, but one isn't working consistently. We will see if that changes with new batteries.