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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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I ordered a lightsaber and a coupler but only the saber was shipped. I have emailed you multiple times about this and have yet to receive a response
I expected a blade that wasn't warped but got a warped blade. The actual hilt had some damage too. Not very impressed. Not purchasing from them for a while.
Easy good experience top quality and fast delivery
Very slow delivery. Good product though.
Customer service was good and delivery times were good given the lead time but after 5 weeks of waiting, my order arrived damaged. I sent it in for repairs under the warranty and it's currently being repaired. I'd chalk this up to bad luck rather than the entirety of Ultrasabers products being poor. The metal quality of the hilts are really great and will last you a while. The electronics could have been secured better with a chassis especially for the price. The obsidian v4 soundboard is really great and the speakers are good. I just can't help but feel down after receiving a broken product. I hope they'll repair it.
It took 2 months for my Ultrasaber to ship when I was told only 4 weeks. Ultrasabers never responded to my emails. About 2 weeks ago customer service emailed me saying my order would ship out in the next 2 buisness days. And it never did and customer service never responded to my emails either..
This is the first time, in multiple orders (we have 10 US sabers), I am disappointed. I understand with the Mystery Box there is a good chance to receive a basic stunt saber, valued at no less than $75.00. However, my new saber is a basic Initiate V4, with standard Guardian Blue (not even the upgraded TRI color), which retails for $65.00. I know, not a big difference in price, but I do wonder if whomever fulfilled the order, may have pulled from the Grabbag stock, as opposed to the Mystery Box.
Shipping took longer due to the new movie (tros), but I was very satisfied with it when it came here! Other than the screw caps being a bit sharp on the inside (only painful if ya grip it too hard around the grooves), that is. It's not sharp on any of the outer parts, like where you would grab the hilt, so it's not too big of a deal.
Very good for sparring, have sparred with it twice now. I'm pretty heavy handed with my blows, and it barely had a scratch on it when I was done. Provided a lot of fun, and I plan on making a lot of fun memories with it
Once you understand the system, it is simple and quick to use.
Bit of a wait time but not a problem and understandable given the holiday season. Product arrived safely, in proper working order and I am very pleased with the craftsmanship.
The Ultra Sabers team has really done a great job communicating given the challenges around COVID. They were quite accommodating about the fact that we had a quick move come up during that time, so they expedited production and shipment so that we would receive the saber before the address change complicated things. I was also very impressed with the quality of the saber when it arrived. I have a VERY HAPPY BOY right now, enjoying his well-deserved reward for good grades and robotics team achievements!
Ordered 2 mystery boxes and received two amazing stunt sabers. They were both green but the bolts were perfect
I was extremely pleased with everything. I order from the mystery box and the lightsaber was fantastic. The delivery was an acceptable amount of time and the quality of the saber is outstanding. I will most definitely buy more sabers from Ultrasabers.
I understand that my order was delayed because of high demand. I appreciate the fast response time to my request for my order update.
This is my first time ordering. It was very quick and easy to order this.
I also placed an order five days before ( February 4th 2020) this one and it still hasn't come yet, the order number is #*******
Order time was super long
I needed some more blades for my sabers and these came very quickly without any issues.
Awesome product, great delivery time
Pretty straight forward and efficient!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.