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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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The site said that the saber you would receive in the mystery box would be worth $75 or more. Mine ended up being only worth $65. It was an initiate v4 with no windows no av switch no cover tech wheel and nothing else. With an orange single led blade.
Absolutely amazing products, shipping time, and quality!
The quality is awesome! It did take longer than we expected but I understand why you had delays. We are excited to order another one!
Great quality saber!
Shipped faster than I expected!
My overall experience with Ultrasabers has been great!
First. Order excellent subsequent orders not arrived yet and is weeks later
Got a mystery box saber and was not disappointed. The saber is made of great quality and fun to mess around with. Overall it was worth every penny.
Had some difficulty communicating with customer services at first, but once my order shipped it arrived promptly. Product is fantastic quality!
VERY IMPRESSIVE quality. I was thrilled with everything about it and it made a little girl very happy. The shipping time was quicker then stated on the website. I just purchased a second one for her birthday on April 6th. Looking forward to see which one she receives.
It took (understandably) a long time to receive my saber, but when I finally did, it looked great & functioned perfectly. Customer service left a great deal to be desired. E-mails sent prior to ordering (with questions) were never answered, and their posted telephone number went straight to voicemail with a message that essentially said, "you can leave a message if you like, but we're never going to get it." While Ultrasabers produces a top-quality product, their customer service is lacking.
There were a few burs that I had to file and sand down on my emitter, other than that the saber is amazing.
I was very satisfied with the quality of my order and with the shipping time
It took a while for the saber itself
To get here but I'm not complaining. It's really good quality and I couldn't be better
Fast shipping, great products. I have gotten multiple colors I have wanted and a couple hilts as well. I have ordered many mystery boxes (no sound yet) fingers crossed for this next order. Thanks for the great service. Understanding and patiently waiting for my next order.
The shipping took a while but I was satisfied when it arrived.
If your planning to purchase remember they get a lot of orders they take care of everyone each at a time I was worried waited 3 months but worth it
The products are always worth the wait! I do wish there was more communication from UltraSabers but I understand that you guys are popular! Can't wait for my next order!
Amazing quality but shipping kept delaying in the end it was worth the time.
My son is completely thrilled with the saber and the quality. It was a little slow but that is to be understood with all of the orders. They are extremely responsive and kept in touch with the status. We will order again for sure! Excellent quality!
I ordered two mystery boxes and was thrilled with what I received. If I had to choose two blade colors I would've chose blue and red and that is exactly what I got right after I received my two mystery boxes I ordered a custom saber and I just ordered two more
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.