Ultra SabersReviews 19,632

I ordered a saber for around $100. Around 4 weeks later I had not heard a word back from them. I emailed and they said they would ensure my saber would be shipped out in the next 1-2 days. Two days later, they emailed and said they were now out of stock on my saber and explained that I had to either wait another month! For my saber or switch the hilt to another specific one. I was not thrilled with the other hilt option but because I did not want to wait another month had to agree. Very disappointing experience.

Ordered a product on march 18th for my sons birthday (which now has passed). On initial ordering was told two week turn around on the item. Weeks went by, I wrote and email to then for an update on my order. Joshua responded and said that it will be closer to a four week turn around. After that time had passed I wrote another email. My next response was, "sorry for the delay your order will ship in one to two buisness days". Two days later I got an email stating that the sabre I ordered was unable to be made because they were out of options that I choose and that I could pick a standard item or change my order... I'm a bit confused how they planned to ship my item if it wasn't even assembled. I'm extremely frustrated and will never order from this company again.
Wish I would've took the time to read the better buisness bureau's reviews before ordering!

Preordered the Empress at the end of January and it shipped on a friday and arrived on a monday. I am disappointed with how bad customer service has become, and think perhaps if they are still so behind on orders and communications, perhaps they should stop with the sales for a while.

Their forum staff also allows sexism and elitism, but god forbid you argue against these behaviors or not realize when a member of their moderation team is acting as a mod vs normal conversation.

So i order a saver on Thursday an paid fedex over night shipping which was extra. So i can get it today Monday. As of today i haven't received an email saying it had been shipped so i called them and they don't answer they said the best way to contact them is through email so i emailed them and i received an automatic email saying they are really behind. So if you guys paid for fast delivery don't even pay more they will just take your money. You know they should put it before you placed your order that they are running 3-4 weeks behind. This was for my sons bday present that is on April 21 tomorrow and now what we have to wait for him to get his present. This really sucks. See the picture below no stars rating i had to select one or else it didn't let me post my review..

I made my purchase in Feb 18,2020. Today is nine weeks later. I have yet to receive my product after spending over $1000. I've been told twice that my product would ship within 1-2 days, yet here we are.

I was told I had to buy an upgrade because the original part is not in stock. However, I can still go on the website and but that item. Why doesn't it say sold out? I was told 8-10 weeks before they are back in stock.

I continuously receive promotional emails to buy more product, but I can barely get a reply to my emails. Customer Service is atrocious. I really don't mind waiting, but when I spend $1000 I expect to have more communication. 1/10 - would never recommend.

Recently received a saber. It was nice at 1st, bright, good sound. My son (who bought it with his allowance and birthday money) loved playing it for about 2 days.

Suddenly the LED started flashing - assuming the batteries needed a recharge, we recharged them.
The LED completely stopped working, except for an initial flash of light.

I went ahead and emailed customer service - they NEVER got back to me. WEEK1

I went and messaged UltraSabers through their website - got a response. I was asked to email the video to the same email address that I had already emailed. WEEK2

So - I did this again. And again no response. WEEK3.

I once again messaged via Facebook, after this I finally received a response with some troubleshooting steps. Response at the end of WEEK4

The troubleshooting steps said that I needed to charge the batteries. Batteries were fully charged - still had an issue.
I swapped out the batteries with fresh ones I purchased - still had an issue.

I email back - no response WEEK5

And they still have not gotten back to me. Should have bought the stands because this thing is only good to look at now as it does not function.

My advice - save your money and spend it on a company that cares about their customers.

Honestly - the saddest part here is a 10 year old that just wanted a sweet saber and now is out $300.

We received the order after weeks of delay. Order made on Feb 19. March 6 I wrote customer service. They answered on March 23. Offered 20% discount on my next order - sure like i'm going to use it.

Got the package only after a week at the end of March.

My kid ordered a purple light saber we got a red one. Tried to call send an email to customer service. No return so far. Will try to send back the package.

Summary:
Very bad customer service
Very mediocre product for $120

Stay away

I spent hundreds of dollars on a handful of some pretty basic sabers nearly 4 months ago. The company will not answer their phone, and I was only able to get one reply to an email (which took 6 weeks). They said it would be several more weeks, and that if I was willing to downgrade to a cheaper model (without compensation!) it might be faster. Then they "went dark" again, not answering emails or phone calls. No idea if they will ever send anything, or if this is just a scam. Their FB page is full of excited "customers" bragging about getting their product in 2-3 weeks, and with a bunch of free sabers from a well-advertised raffle - but I have to wonder if these are genuine posters at this point.

Even if they eventually come thru, it was a horrible experience and I will never shop there again. Do yourself a favor and avoid them.

I ordered a saber for my sons birthday 6 weeks ahead of time. The site stated it would take 2-3 weeks to ship. After that time passed I was told it would be 4 weeks due to the new movie. After 5 weeks, and many emails with no reply I was finally informed the saber I ordered was out of stock and would take 4-5 additional weeks to get in. I was then offered the option of two cheaper sabers which looked nothing like the one I ordered. I asked for a refund and now they are refusing to answer calls or return emails. Their customer service is the worst I have ever seen. They never return calls and wait a week before they reply to emails if the respond at all. Horrible horrible company.