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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Sabers are great, wrote to them once during the process and never received a response otherwise would give 5 stars.
Great products, reasonable shipping times, great customer service! Have purchased a few products and all are great quality!
Order arrived past posted lead times. Wrong blades. I haven't had an issue with their customer service until now. Ignoring emails, not returning calls. I contacted about issues with my last order and still haven't gotten any type of response.
Very long wait time for the light saber, I know this because 8 of my friends ordered it at the same time. But at least we know they treat everyone the same LOL
Shopping was easy and fun. I can't wait to give my hubby this saber which will be a Christmas gift!
I had a great experience and look forward to buying more sabers from this company.
Wish I would have gotten one with sound but all is good
It was very difficult to contact and speak with a representative and took about two months to process my order but when they shipped it it only took about 6 days and I'm beyond happy with my purchase
Both quality and delivery time were great!
I ordered the mystery box and what I got I felt like was ok for what I spent, aside from the fact that I also ordered a saber stand to go with it but have yet to get said stand.
Really great product and information about your products. Delivery time was quite a bit longer than advertised or expected. Communication was also very slow, but other wise good.
Was quick to find what I wanted and easy checkout. Got my stuff faster than I was expecting.
I had a slight issue where I forgot to apply the free initiate code to my order. I emailed and asked that they do this for me. Never heard back, but they did in fact do it because the extra initiate saber came with my order. The lack of response and long wait times are bothersome, but overall, not too bad because they always take care of the order and issue eventually, with perfect resolution. I guess it just takes faith, which I'm willing to give after 3 great batches of orders from Ultrasabers. :)
Great really, just a long wait for the sabre, longer than the website said. More updates would be good.
Due to the situation that's going on around the country of the shipping was a little slow but they were very courteous in understanding and explain everything. The sabre I ordered was absolutely amazing and has been put to a lot of great use. I will be ordering from them again
Everything is easy and intuitive. Very pleased with the process. Now, I`m just waiting for the product to arrive.
Got the saber in 2 months but there was a reason soo ok. The saber was ok and had a decent quality blade, just don't forget to peel off the film from the stand parts
When I placed my order it said i would have it in 3 weeks. After 3 weeks it still said processing. I started calling, no response. Then I started emailing, after several emails I got a response saying it would be shipped in 1-2 business days. That's what I was told 3 separate times. Eventually I did get the sabers I ordered but had to go through all this hassle first. I will not order from them again.
Abysmal customer service. They get your money the moment you order but they apparently don't feel obligated to respond to emails or give realistic updates. Ordered in February with an estimated lead time of 3-4 weeks. At six weeks I got a single response to an email that promised my order would ship in 1-2 business days.
At 10 weeks later I'm running out of patience. I don't mind a long wait, but I need clear communication and I don't want to be lied to. The company is still continuing to offer crazy sales and incentivizing people to buy, but if they're so behind maybe they should stop sales and catch up before swamping themselves again?
A truly incompetent business I will never return to.
Products are good, but I'm bothered that I payed a bunch extra for 2 day shipping and got my purchase 2 months later. I asked for a refund for the extra money I spent on shipping and after months and multiple emails trying to reach customer service they finally responded to say that the 2 day shipping is after the build and assemble the product. My advice is just dont pay for faster shipping because itll be a few months regardless.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members