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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Received my lightsaber within the expected timeline, and I love it!
A little longer wait time to receive an order, but absolutely amazing saber! Worth every minute of the wait.
Product is awesome. Definitely worth the wait.
I was very pleased with my order, the shipping was a little late but the customer service handled it very well
It took a LONG time to get the saber. I know we are in strange, challenging times right now so it is understandable but it's very hard for a 10 year old to wait until late April to receive their main Christmas present. Great product, he was super excited during the unboxing and even made a YouTube video of it.
Costumer Service people were kind, but overall, the money spent on the product was not work waiting Multpile months
Ask for the colour to be changed, pay for it and was told it would happen, it did not
I'm so excited to be starting over my light saber collection with you guys. Next time I will be ordering the $200 mystery box. I like being surprised.
Late delivery but once contacted Ultra Sabers did a good job at delivering a soon as possible. I have friends who ordered sabers the same day and still haven't received them and haven't even gotten an email response.
Was overall please with my ultra saber,just had an issue with the set screw not being long enough and make the blade wobble while swinging it.
Saber looks awesome, can't wait to order another one.
The service charge was completed and the work was done well. However, items were missing from my order that were requested and discussed in emails with the customer service rep.
I was assured that the item would be included in my order, however it was missing on arrival. I've reached out via email and phone calls at least a dozen times since the order was delivered, but I have not had any response in 7 weeks. The order was delivered on March 9th and the first email was sent on that same day. It is now April 29th and I have still not heard back from Ultrasabers regarding the missing item.
I've emailed 3 different Ultrasabers email accounts and have gotten zero response. Usually I'm a very happy and satisfied customer with Ultrasabers, but this time I'm very disappointed. The lack of response has been very frustrating and unacceptable.
I love my lightsaber it's everything I wanted in my first one! The only thing was slow delivery but it understandable! Overall great experience
The products are great in every conceivable way. But they take a while to get shipped and their customers are not given any status updates to be found other than the all-encompassing "processing" that lasts for 2 weeks on average. And then suddenly it shows up at your door. Makes gift arrival surprise planning a bit of a pain.
Very high quality. Extremely durable. Amazing effects and sounds! Worth every penny!
Great durability and hilt style, only disad was there were signs saying we could upgrade the mystery box sabers. But the staff denied that was what they said and any upgrading.
I still have not received my refund for my first order. You guys have really good products, but the worst customer service.
Excellent company and customer service is top notch!
I like the lightsaber but delivery was pushed right to the edge of the expected time which was longer compared to my other orders
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members