On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
We monitor reviews for authenticity
Ultrasabers based on my research of lightsabers is honestly the go to for an economic lightsaber. They make the sabers with a very consumer mindset in place, personally I would highly recommend buying their sabers if you just wanted your first lightsaber. You're paying for a standard setup usually ranging from under 100 which is pretty good if you don't want to spend too much for your buck, but really get a quality product.
I had to contact twice to check on order shipping time-frame. Son loves product but it took approximately 7 weeks to receive. I assume that was just a supply challenge and not the norm so would order again.
Overall, very pleased with how everything worked out considering the lockdown... This was a birthday gift for my daughter and she couldn't be happier... I've now bought one for each of my kids, and hopefully someday will finally get one of my own...
I ordered the Fallen saber (black handle) and I'm very satisfied. Its of great quality and it took a lot less time to make the product and ship it that I thought.
Thank you!
I ordered this to be a centerpiece in my little collection. But I ended up loving it so much I needed to order a second saber that I will use in duels with our local club. I strongly suggest these to anyone who's interested in purchasing a saber
Ordered a bunch of things all at once and got them pretty quickly, but there were one or two components that didn't show up in the shipment, they were quick to respond and sent the missing components in the next order that I placed with them.
I Really love my ultra sabers light sabers. The received time could of been faster but all in all very good company. WILL BE BUYING MORE.
I ordered the Raven model saber empty hilt, that did not come with the claws on the model. I tried to email regarding this issue and have yet to hear back still, despite being over the 4 week period that was stated. I am very displeased with this, especially since the claws are not a separate item, but a part of the base model. There is no excuse for missing out on a component of an item whatsoever. It's not like its another item that was added to the transaction, like a blade plug.
Easy and simple I get that it took a while because of corona but got here on time and I'm very happy with the order
Products are good, it just took forever and a day for them to ship it.
We had overall a good experience with Ultrasabers
Hey Ultrasaber peeps! Big fan! My friend bought one then I HAD to buy one, now ill HAVE to buy more! My sons obsessed...Thanks Again;-)!
Customer service responded as quickly as the currecnt global situation and the back up allowed. My order was received within a week of the response. And my spectre is amazing. The removable emitter is fantastic. It holds up to my children and i playing aggressively with our sabers. I just placed another order for enough sabers for my family.
Great first time experience! I got the Azure Menace for my son and he was so patient while we waited for our shipping notice. We received the light saber within a month and have no complaints! Will do business again!
I was happy with my mystery box colors and saber bodies.
I recieved the wrong product and customer service never answered my two emails when I asked for them to fix my order.
Took a while but the saber is amazing
Ordering process was straightforward. For a first time buyer the descriptions for the part choices, throughout the build, were very helpful. My only complaint is that the processing time was double that of what was advertised. The only reason it's really a complaint is because there was no communication from the company about the delay. After contacting them through Facebook Messenger they were responsive and got my order in the mail quickly. I love the finished product and would order again.
Initiate LE V5 was very high quality, up to my expectations. However, it took a long time before it shipped. I had to bug them on their FB messenger before they sent it.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.