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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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I heard so many great things about the quality of the sabers I had to get my hands on one. I was thrilled with the options selected for my mystery box saber. When I contacted customer service they were prompt and courteous, responding to my e-mail within 24 hours after sending it. The saber came on time and the quality is impeccable. This will be my first of many purchased from ultrasabers!
It was easy to navigate the website and I like the customizable options for each saber, great service thanks!
I was happy to receive my saber
Didn't have Hilt I ordered after already being a month late. Only communicates through 1 email a day (if you're lucky). Took over two weeks just to conclude my order after telling me they didn't have it. Product came with all the screws loose on the hilt. A couple fall out and I have to make sure they don't get lost. Overall a good product but not worth the headache of receiving it unless you don't have any expectations of when you receive it.
Poor service... the product was good. But certainly not worth the price especially with the conversion rate
I ordered at a peak time so I had a little wait. It was all worth it because the saber was beautiful! This was my first high quality fighting saber and I made a really good decision going with Ultrasabers.
Quick and easy to use. The express checkout feature is pretty cool.
Overall, I had an excellent experience. I was concerned when I didn't receive a shipping notification for an extensive amount of time (of course, factoring in longer wait times due to the virus affecting every element of this process), though the email came in on the exact day I intended to contact Ultrasabers about an update. Once I got the sabers, WOAH! Nothing I saw or reviewed prepared me for how solid they were! I feel incredibly confident sparring with this. The effects are Just. So. Cool. No regrets getting the extras like the "flash on clash." I prided myself on saving money by not falling victim to becoming addicted with buying statues or figures, but the Ultrasaber might have finally broke me. I immediately started researching my next 2 potential purchases. Just make sure you don't NEED the lightsaber for a specific date unless it's well in-advance. ;)
I received my grab bag saber (ordered March 22,2020) but have yet to receive or here anything about the status of the lightsaber I ordered my wife. The order was placed March 21,2020 for a Sun Riders Destiny Fulcrum saber
The internals for the lightsabers was not well put together. It was not what I would call a combat saber without fear of the internals being damaged.
Great quality saber, nothing more to say.
It did take awhile to receive the product. I never heard back from customer service, but we did receive the product.
Saber is overall amazing, had to do some DIY to get it in working order but lovely overall, the customer service was quite wishy washy but eventually had my questions answered. Once shipped delivery was very speedy
The buying process was so quick and easy, and the product was amazing! It was exactly what I had hoped for!
Love It
I got the wrong pommel
Thank you! The saber was constructed very well. Fast service thank you.
The only way that my son could have been more excited upon it arrival was if Lord Vader would have hand delivered it to him. Thank you so much for the joy you have brought.
This company makes very solid and good saber that can withstand pretty much almost any contact sparing. Would recommend to anyone interested in owning a saber for display or even training.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.