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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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I recieved my ordered saber and was very impressed with the construction and top quality stock of material used to create it. I use my item every week and will continue to do so until it wears out.
Site was lagging but could be our internet with everyone working from home
Well I got what I order, tried to open up one of my hilts and couldn't get the battery case out and I broke a wire off the speaker eventually. I tried to contact them to see if I can get it fixed and no one has gotten back to me...
The delivery time took a month and a half but I'm very impressed with the product, don't pay for fast shipping, it doesn't speed up the processing period! Very nice sabers tho.
It's was good product I liked it a lot the only problem I have is when the batteries died in the saber and I went to go replace them it didn't make the lights shine as bright also the chargers didn't work
My saber didn't ship during the recommended lead time which was the only issue that I had, but once I contacted customer service they were super nice and sent it out immediately. It got here within a few days and I LOVE it! I'm super happy with my purchase and definitely will recommend Ultrasabers to my friends.
It was good overall they have a bunch of orders coming in so I would see why.
Easy to use
Great website with easy to follow steps and video reviews
Delivery time was a little lengthy but satisfied with the product
Have been and always will be my first and only choice for sabers
Great product. Service was slow at first but was helpful and shipped fast after.
I waited four weeks for the saber to get in. I got it in and within the first day is breaks. The screw to hold in the blade wore off and the sabers light stops working. I sent it back and they said it was a battery issue. I changed the batteries and still no light from the saber. I want refund at this point. Very disappointed.
Slow delivery, but the lightsabers are way cool! Thank you
Not that great response time with customer services
Easy ordering, Mystery box was fast...little high on the shipping amount for my tastes, but overall Happy!
It took way to long to receive the order with little communication about its progress or status.
The four times I ordered from ultrasabers has not been disappointing; craftsmanship on these is amazing really. Not disappointed probably order again eventually
Everything but the shipping time was great! Especially the product! But I know y'all can't really help the shipping time right now
I had issues getting the correct address, because the address copied wrong from my account. My order delivery tine was quick.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.