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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Took the saber 2 months to arrive, and out of my 4 emails they answered only 1. To be fair they had an issue with their email system, but it still left me clueless about my order and whether or not it was coming. The product is awesome, though.
Product came much later than anticipated but it was worth it. I contacted customer service multiple times and they were always helpful. The product is so fun
Very happy with service & product
If you want something to sit around and look cool or want something to play with this is it. Realistic looking and a great feel in your hands. 100% recommend Ultra Sabers!
Nice product. Poor customer service
Hilt and blade are very good quality! It is heavier than expected and so very bright! (Red) A slight problem I had was when swinging the saber, the battery inside of it would jiggle around and make noises. Other than that, I am absolutely pleased with Ultrasabers work.
It took a long time to get my order. However, I am pleased with the product I received.
I ordered the 'Butcher' Saber and I'm over the moon with it. It took far longer than the website mentioned but I ordered with international shipping while COVID-19 restrictions were still in place, so I was aware there would be a delay. Overall it's a gorgeous piece. In terms of size and weight, it's Heavier and longer than I expected, and can be a bit cumbersome and clunky to do spins and tricks with, but I'm using it mostly as a display and cosplay piece so I'm cool with it. Fantastic product that feels amazing to hold!
Really good delivery was good excellent job on saber and is it possible to turn the fallen into staff
Shipping took a while but otherwise it was great!
My three sabers (Archon, Apprentice, and Chosen One) are all amazing. I got each of them with all the bells and whistles- diamond sound, diamond controller, heavy duty blades, etc, so they're a little pricey but I couldn't be happier with them. The hilts themselves are very sturdy metal, and are pretty accurate representations of what we saw in the movies they're based upon. The sound effects are very good, as is the motion sensor system. I don't understand the science behind it... I just know it works. The construction and shipping took a little long (exactly two months) but world events (ie covid-19) played a role in this and I don't fault the company for that, and once they shipped, I got them within 3 days. The end result was worth the wait.
Also note that with the diamond system, you can change the color of the blade. It's not totally clear from the store website but it's true, and it'll come with a sheet telling you how to do it. It's very easy, and kind of neat when you change your mind and decide that you'd rather have purple instead of blue.
The only problem I really have is that I want more...
It took a pretty long time.
Except for the delivery time, (I understand completely as to why the delivery was late) this would be a complete 5/5. The quality of the product, is amazing! In a mater of 5 months, I have bought over $800 worth of lightsabers with no regret. My favorite is the LE Grand Master.
Took a much longer time than I was told because of delays.
Nice products, nice shipping time.
The led is easily falling out missing an inch wouldn't send message about what I asked and the color disk sent working like expecting
It took awhile to come but once I got it it was worth the wait I am definitely gonna buy more from ultra sabers great package
Fast and easy checkout. Love the option to use Amazon pay. I look forward to my Mystery Box.
I made a total of 5 orders. 2 separate mystery boxes, an empty hilt, an emerald saber & a blade & coupler together. They never sent me my coupler I paid for with the blade I ordered. In one of my mystery boxes, the blade was bent irreparably. Other than those 2 hiccups, that I chalk up to Covid, I couldn't be happier! Sabers are SOLID! The sound & colors are great. They assemble them a lil haphazardly though. Luckily, I can disassemble & repair shorts, disconnected wires, etc. Please see this ultrasabers & send my quick release coupler! I've emailed y'all multiple times. Thanks.
The only reason for the 3 stars is because of their customer service, or lack there of. Their customer service leaves something to be desired along with their lead times. Going off their website I was expecting a 3-4 week lead time but when it surpassed that with no reply to phone call or email it became very frustrating and eventually the only way to get a response was to threaten to call my bank and file a fraudulent claim against them. The product is awesome but be prepared for quite the wait and very little correspondence if you have questions/concerns etc. While it may have taken 6 weeks my son couldn't be happier.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.