business logo of Ultra Sabers

Ultra SabersReviews 19,632

3.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Ultra Sabers?
grey star
grey star
grey star
grey star
grey star

Ultra Sabers Reviews Summary

Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.

service
429
value
430
shipping
400
returns
207
quality
421

Instant Feedback

44,070 reviews

We monitor reviews for authenticity

Nynnecg J.
1 review
0 helpful votes
Follow Nynnecg J.
Unfollow Nynnecg J.
Share Review
Report Review

Took the saber 2 months to arrive, and out of my 4 emails they answered only 1. To be fair they had an issue with their email system, but it still left me clueless about my order and whether or not it was coming. The product is awesome, though.

Date of experience: May 26, 2020
Josh R.
2 reviews
0 helpful votes
Follow Josh R.
Unfollow Josh R.
Share Review
Report Review

Product came much later than anticipated but it was worth it. I contacted customer service multiple times and they were always helpful. The product is so fun

Date of experience: May 26, 2020
Richard K.
5 reviews
0 helpful votes
Follow Richard K.
Unfollow Richard K.
Share Review
Report Review

Very happy with service & product
May 26, 2020

Very happy with service & product

Date of experience: May 26, 2020
Virginia
1 review
0 helpful votes
Follow Wy G.
Unfollow Wy G.
Share Review
Report Review

If you want something to sit around and look cool or want something to play with this is it. Realistic looking and a great feel in your hands. 100% recommend Ultra Sabers!

Date of experience: May 26, 2020
Cooper U.
1 review
0 helpful votes
Follow Cooper U.
Unfollow Cooper U.
Share Review
Report Review

Nice product
May 26, 2020

Nice product. Poor customer service

Date of experience: May 26, 2020
Virginia
1 review
0 helpful votes
Follow Gage K.
Unfollow Gage K.
Share Review
Report Review

Hilt and blade are very good quality! It is heavier than expected and so very bright! (Red) A slight problem I had was when swinging the saber, the battery inside of it would jiggle around and make noises. Other than that, I am absolutely pleased with Ultrasabers work.

Date of experience: May 26, 2020
Stephanie Q.
5 reviews
0 helpful votes
Follow Stephanie Q.
Unfollow Stephanie Q.
Share Review
Report Review

It took a long time to get my order
May 26, 2020

It took a long time to get my order. However, I am pleased with the product I received.

Date of experience: May 26, 2020
Australia
1 review
0 helpful votes
Follow Thomas B.
Unfollow Thomas B.
Share Review
Report Review

Fantastic saber
May 26, 2020

I ordered the 'Butcher' Saber and I'm over the moon with it. It took far longer than the website mentioned but I ordered with international shipping while COVID-19 restrictions were still in place, so I was aware there would be a delay. Overall it's a gorgeous piece. In terms of size and weight, it's Heavier and longer than I expected, and can be a bit cumbersome and clunky to do spins and tricks with, but I'm using it mostly as a display and cosplay piece so I'm cool with it. Fantastic product that feels amazing to hold!

Date of experience: May 26, 2020
Teresa N.
7 reviews
0 helpful votes
Follow Teresa N.
Unfollow Teresa N.
Share Review
Report Review

Really good delivery was good excellent job on saber and is it possible to turn the fallen into staff

Date of experience: May 26, 2020
Joshua Y.
1 review
0 helpful votes
Follow Joshua Y.
Unfollow Joshua Y.
Share Review
Report Review

Shipping took a while but otherwise it was great!

Date of experience: May 26, 2020
DarthBinky W.
1 review
0 helpful votes
Follow DarthBinky W.
Unfollow DarthBinky W.
Share Review
Report Review

My three sabers (Archon, Apprentice, and Chosen One) are all amazing. I got each of them with all the bells and whistles- diamond sound, diamond controller, heavy duty blades, etc, so they're a little pricey but I couldn't be happier with them. The hilts themselves are very sturdy metal, and are pretty accurate representations of what we saw in the movies they're based upon. The sound effects are very good, as is the motion sensor system. I don't understand the science behind it... I just know it works. The construction and shipping took a little long (exactly two months) but world events (ie covid-19) played a role in this and I don't fault the company for that, and once they shipped, I got them within 3 days. The end result was worth the wait.

Also note that with the diamond system, you can change the color of the blade. It's not totally clear from the store website but it's true, and it'll come with a sheet telling you how to do it. It's very easy, and kind of neat when you change your mind and decide that you'd rather have purple instead of blue.

The only problem I really have is that I want more...

Date of experience: May 26, 2020
Jason F.
2 reviews
0 helpful votes
Follow Jason F.
Unfollow Jason F.
Share Review
Report Review

It took a pretty long time
May 26, 2020

It took a pretty long time.

Date of experience: May 26, 2020
Logan H.
1 review
0 helpful votes
Follow Logan H.
Unfollow Logan H.
Share Review
Report Review

Except for the delivery time, (I understand completely as to why the delivery was late) this would be a complete 5/5. The quality of the product, is amazing! In a mater of 5 months, I have bought over $800 worth of lightsabers with no regret. My favorite is the LE Grand Master.

Date of experience: May 26, 2020
Bob W.
7 reviews
0 helpful votes
Follow Bob W.
Unfollow Bob W.
Share Review
Report Review

Took a much longer time than I was told because of delays.

Date of experience: May 26, 2020
Vernon S.
1 review
0 helpful votes
Follow Vernon S.
Unfollow Vernon S.
Share Review
Report Review

Nice products, nice shipping time
May 26, 2020

Nice products, nice shipping time.

Date of experience: May 26, 2020
Minnesota
1 review
0 helpful votes
Follow Tyler F.
Unfollow Tyler F.
Share Review
Report Review

Falling apart
May 26, 2020

The led is easily falling out missing an inch wouldn't send message about what I asked and the color disk sent working like expecting

Date of experience: May 26, 2020
Illinois
1 review
0 helpful votes
Follow David B.
Unfollow David B.
Share Review
Report Review

Awesome lightsaber
May 26, 2020

It took awhile to come but once I got it it was worth the wait I am definitely gonna buy more from ultra sabers great package

Date of experience: May 26, 2020
Brad I.
3 reviews
0 helpful votes
Follow Brad I.
Unfollow Brad I.
Share Review
Report Review

Fast and easy checkout
May 26, 2020

Fast and easy checkout. Love the option to use Amazon pay. I look forward to my Mystery Box.

Date of experience: May 26, 2020
Wisconsin
2 reviews
0 helpful votes
Follow Kyle K.
Unfollow Kyle K.
Share Review
Report Review

I made a total of 5 orders. 2 separate mystery boxes, an empty hilt, an emerald saber & a blade & coupler together. They never sent me my coupler I paid for with the blade I ordered. In one of my mystery boxes, the blade was bent irreparably. Other than those 2 hiccups, that I chalk up to Covid, I couldn't be happier! Sabers are SOLID! The sound & colors are great. They assemble them a lil haphazardly though. Luckily, I can disassemble & repair shorts, disconnected wires, etc. Please see this ultrasabers & send my quick release coupler! I've emailed y'all multiple times. Thanks.

Date of experience: May 26, 2020
Minnesota
1 review
0 helpful votes
Follow Katie J.
Unfollow Katie J.
Share Review
Report Review

The only reason for the 3 stars is because of their customer service, or lack there of. Their customer service leaves something to be desired along with their lead times. Going off their website I was expecting a 3-4 week lead time but when it surpassed that with no reply to phone call or email it became very frustrating and eventually the only way to get a response was to threaten to call my bank and file a fraudulent claim against them. The product is awesome but be prepared for quite the wait and very little correspondence if you have questions/concerns etc. While it may have taken 6 weeks my son couldn't be happier.

Date of experience: May 26, 2020

From the business

Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.


ultrasabers.com
Founded in 2005
Friendswood, TX, United States
+748