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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Even though times are tough someone should still be able to answer questions about their purchase.
Seeing the happiness in my grandsons face makes up for it all. This is his second one, I bought him his first one two months before
Hello,
My order took almost two months to be sent so I couldn't get it for my birthday, but I understand that under the covid-19 conditions fulfilling orders is a great challenge so it would be fair to hold that against you.
As always, the product is of great quality and very beautiful
Regards
My son absolutely loves his! He's already working to earn enough money for another one! I'd recommend this company for sure.
I ordered my sabers during the covid 19 business,so it took alittle time to get it. When i got it i loved it.i will order more in the future.thank you ultrasabers.
Solid Saber love it!
Customer service is non-existent. I tired emailing several times to make a change to my order, and used the phone to also try to speak to someone. I never did hear back from customer service, and my order eventually arrived a few months later, but I wanted to make changes to the order and again, heard nothing. I felt as though communication from this company was like sending a message in a bottle and throwing it into the sea. This was extremely frustrating because while no one could help me, I continued to receive promotional emails from the company regularly and the website would continue to offer sales and giveaways. This shows the company is more interested in sales than in actual customer service. The product I bought was as advertised, but the poor relationship with its customer base leads me to believe I will not purchase again from this online retailer.
Overall, a very pleasant experience. Shipping time was crazy fast once it started to ship, but the time it took to prepare (1 and half months) did start to concern me.
In the end, it turned out fantastic! Just make sure to really be prepared for the wait when ordering.
Ordered February 17, received May 28th. Wait time wouldn't have been an issue if I were updated at all on the progress of my order for the entire 3 months. An email was sent out in early April in response to the delivery confirmation email and was told my order would ship in 3 days. Waited 2 weeks and emailed again asking for an update and was given no information at all. After 2 more weeks, I started to get frustrated and looked up the business and found that other customers with the same amount of sabers in their order who ordered a month after me received their order before me. Out of frustration, I sent an angry email and my order shipped out in the next 2 days, which is absurd. Once I received the order, I found that, while the products I actual had in my order were decent quality, the items I received through the special deal they had at the time, for which I built up my order to be over $1200, seemed to have been made with the bare minimum amount of effort put in, seeming to be the cheapest options they had available. I will not be ordering from this company again.
Very high quality!
Just some replacement batteries, handled and received quickly!
Great Products and smooth transactions!
COVID made delivery challenging, but the team responded well in challenging times :)
I wasn't told that my saber was out of stock until 4 weeks into my order. I was given an option to switch to another saber, I responded within an hour and didn't get a response until about 5 days after. The saber came in around a week after that.
Good product, electronics leave a little to be desired, but it's a sturdy dueling hilt
I ordered three mystery boxes at 11:30 at night Sunday they were shipped on Monday and in my house by Thursday. Each sabor had a value of $90 to $95.
The wait time was my only problem, I don't blame you guys, you work hard and with the current situation I'm just glad it came through
Great products but shipping and delivery was long and box it came in looked damaged. Yikes
It took almost a month for the sabers to get to my house but it was more than worth the time and money. I am extremely happy with how everything turned out and i can't recommend ultrasabers enough
It said that it would take about 3-4 weeks for my lightsaber to be delivered. Little did I know, it came in just a week!
I was quite scared when I ordered but once I received the saber I was amazed I will be ordering again
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members