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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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In all, I was satisfied with the product. I am familiar with the company's quality work. However, with the current world situation, I understand that delivery was later than desired.
Very nice lighsaber, although the shipping takes a lot of time to arrive so be prepared to wait over a month to get it!
The service was good, there were no complications at all. The product itself was just a replacement blade as my original's tip came off. The new blade so far is working just fine with no damage. Overall, the service and product is great!
It was satisfactory
Very good product and great service too
Very good product And great service
Took longer than told to receive Lightsabers. If it's gonna be six weeks, say six weeks. Also, the blade falls out when the kids play with it. Happens with their friend sabers as well. Fun product though and we might be buying more.
Thanks!
Very happy with my experience so far. Ordered a saber and the shipping took a bit longer than expected, but I contacted them and they explained why. Great customer service, they even gave me a discount code to use on my next purchase for having to wait a little longer for my item. Already ordered another saber!
Huge delay on one of the savers. Out of stock, but no email for weeks from order stating this. Also, other parts were out of stock, so upgrades were made, but no discounts applied to upgrade from the original purchase.
Very happy with product.
First ever lightsaber for me so I searched round for who to go for as a beginner and after all the different recommendations I'm glad I chose US.
It was a positive experience
Very nice! Package was shipped very well. Well worth the wait my 17yr old says. Thank you! -Becky James
The Bellicose I ordered had a problem where the decoration button I chose (chrome) did not screw into the hilt properly. As well, there are a few scratches and smudges on the silver aluminum, especially on the inside of the blade emitter shroud, and the edge of that shroud is a little rough-cut. However, other than those things, this is a well made and great looking saber.
The color (Arctic Blue, UltraEdge Mid-grade blade) is bright and full and fills the whole room in the dark. The Obsidian V4 soundboard sounds great and has a good variety of sound fonts that can be edited with the downloadable Launcher. And as for the button, that was nothing a little super glue couldn't fix (I wouldn't advise doing that if you plan on getting multiple buttons though, I do not).
My experience with customer service is neutral, as I didn't have to contact them. My saber was finished shortly before 3 weeks after I ordered it, as the site says, and was shipped to me almost a week after that, meaning I received my saber 4 weeks after ordering. Of course I can't complain, they did follow that 3-4-week deadline, despite the slowdowns that COVID-19 has caused.
In general, I had a good experience with the company and my product is rather high quality, but there are some quality control issues.
My two Azure Grand Master are great I'm very pleased with them. I may need to adjust the blade color a little but that is not on Ultra Sabers. The Blade color is as good as can be expected for 32 inch heavy grade blades. What they could use improvement on is their statues indication, "processing" and "shipped" is not enough information for a backlogged order. The amplifying info of "awaiting assembly" and/or "assembly" would be very helpful.
I placed my order on February 29th, expecting this to be plenty of time to receive my order. (I needed it May 5th, I figured 2 months would be plenty of time). I didn't receive it until today, June 2nd, 95 days after placing my order. Customer service was unhelpful, when they did reply it was only to say sorry and offer no real solutions. Not to mention all the emails they ignored. When the sabers finally got here they were nice, but there were scratches and Knicks on them despite being brand new. Definitely not worth the wait and next time I want a saber I'll probably go elsewhere. I suggest you do as well.
Horribly long delivery times
No communication from the seller
The order is incomplete (the product offered is missing)
Overall the hospitality was really good they would always email me back in about 24 hours so yes good
This $#*! is legit, top 5 best purchases ever. All my friends were like yoooooooo, and now are in the process of building their own. I shouldve totally got sound, but theres always next time.
Quality material you get what you pay for that's for sure quick shipping after it was completed good customer service
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members