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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Very good overall experience there was only one little problem with one of my sabers but i got an email and we are working to fix the problem
It looks really good and the sound is great.
It's been a good experience with your company.
The BEST variety of sabers and a wide array of selection options for every customer, from the first time buyer, to the novice hobbyist, to the serious collector. Duel-ready, rugged sabers can take a beating. Bright blades, excellent sound, beautiful hilts. NO OTHER COMPANY rewards their customer with FREE sabers through coupon codes, raffles, and other prizes. UltraSabers is the best.
I love this thing! Great craftsmanship, feels great in the hand, and looks AWESOME!
Ive had nothing but great service and great products from Ultrasabers
The saber is a work of art that any Sith or Jedi would be proud to own! The customer service team was prompt in responding to my questions and resolved all issues that came up with my order. Will definitely make future purchases from these guys!
Nice quality My kid and I both love it going to buy another when I can get it passed the wife lol
Thank you
Product was absolutely amazing. Service and time it took to deliver was awful. Multiple emails and messages i sent went unanswered.
Great service. Was difficult getting through to a contact, but I understand the influx they were dealing with.
Quick easy,got it 2 eeeks after placing order (mystery box) the price is overall better then most companies. The quality is amazing, the red in the blade comes out so bright it's amazing. The actual durability is what I was worried about and actually sparring and sadly numerous drops hasn't effected the inside workings and only made the hilt look cooler. I can't wait for my next one just wish Ben Solo hilt was in the bunch
The battery pack was very hard to get out and one of the lightsabers ended up malfunctioning and there has been no help from the customer service team
I was hesitant after seeing the prices but well worth it. My son is really happy. The company went out of their way to complete the order
My name is Rachel and I was so excited to receive my ultrasaber this past Saturday, April 25th. Yesterday my batteries started to drain and it took me forever to remove the battery pack from the hilt. I then realized that it will be an ongoing difficult task moving forward because the circuit board that is attached to the battery pack is misaligned. Emory mentions in his video that the battery pack could be lodged in the hilt and that is an understatement in my case. I would say that mine was jammed into the hilt during production, and no one decided to fix the misaligned circuit board attached (yes, it is that noticeable). On Tuesday the 28th, before I inserted the charged batteries into the battery pack, I realized how much misaligned the circuit board really is. Yes, me getting this battery pack out of the hilt will be a forever task each time that I need to charge the batteries. Why would a service member take the time to glue or what looks like double-sided tape the circuit board on misaligned with the battery pack? This whole dilemma really deflated me as a new Ultrasaber customer. I would need to go through a long and frustrating process every time that I need to recharge my batteries, how disappointing. Since opening the bottom of the hilt to fiddle with the battery pack, not all of the components of my saber can be tighten now the way it arrived to me on April 25th. I also had to purchase another wrench that would actually fix the screw in my hilt. The one that I purchased as an upcharge from Ultrasabers did not fit, so this too was placed in my box knowing that it would not be useable. I can't even express how disappointed I am with my purchase and doing business with this company. I have been trying to return the saber, but no one is calling me back. I wanted to receive the same saber type, but with a charge port on the side, but then I read a review stating that someone else has this and the charger (that came with the saber) doesn't even fit in the port. Now I am afraid to purchase the one with the port now. So between the long delivery time, the lodged battery pack, the misaligned circuit board, the loose hilt parts, other views about the charge port dilemma, and the potential of the company delaying or even never returning the money to my account, I really do not know what to do next. What would you advise? I would love to have a saber, but this experience has been daunting to say the least. Please do not use COVID-19 as an excuse, or the latest movie, or even the Malarian on Disney+. My issues stem from poor production of my saber, poor quality control, and a lack of customer service. The reviews were definitely correct in regards to shipping and customer service concerns. Again, what do you adThank you, Rachel
The product is amazing I love it my grandkids love it and my kids love it
Great, great product. Very helpful customer service
I was okay with the long delivery time but I have problems with the saver blade plug slipping out and then the sound gets super loud as there's a speaker on the bottom.
Took about 6 weeks to receive and never received an response email but product is high quality
Took about 4 and a half months to get my first saber. Honestly if you guys are that flooded hire a few more people! Your product is great but your business model is lacking. Makes it hard to want to order again.
My goal was to have a twin saber to the one I already had & connect them into a staff. The new sun raider's destiny is a slightly different color. I contacted customer service to ask if there was any remedy but received no response. Totally understandable since we're in a pandemic (it was also close to May 4th.) Otherwise loving my (quik release) staff/sabers!
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members