On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
We monitor reviews for authenticity
My saber has intermittent color issues. Even though I have yet to duel with my heavy grade saber, the blue LEDs occasionally don't work, leading to lackluster red. Also, upon further inspection, the interior electronics are supported to the "chassis" of the hilt by a $#*!ty glue job, which fails to even secure the interior wires.
It took 3 extra weeks to receive my lightsaber and I had to change my order if I didn't want to wait another 5 weeks. It also doesn't work and I had to send it back for repairs.
Amazing product and very durable. The craftsmanship on the handle is incredible.
Shipping didn't take as long as expected.
Will be buying another saber from them.
Very helpful customer service, sorted out any questions I had and made sure I was up to date with anything that changed in shipping cannot fault them
It an amazing lightsaber, perfect for what I wanted, and the price was reasonable. The material is nice and I overall have fallen in love with the lightsaber I got.
I just recently received my butcher saber with premium sound and I just love it. I honestly can't imagine anu other same saber company with as low prices and still quality sabers as ultrasabers. They are the best.
It was very easy to order a pair of lightsabers. I got my lightsabers quickly and they were beautiful. I will definitely be buying again!
I have always received exactly what I order and it is always perfectly matched to the description the site gives!
Was very pleased with my Saber and overall transaction. It didn't take too long to get which was a plus. I would highly recommend!
I love my new lightsaber. It's well made, very sleek, looks and sounds great! Customer service was very helpful. I definitely recommend this company.
I ordered a saber for my Wife's birthday, and it wasn't supposed to show up until several weeks after her birthday. Their entire website said it would be a 4-6 week lead time on all orders, so I figured I would have to wait no matter what styles I picked from. BUT... Someone reached out to me and said if I picked from a different set of parts I could get my order in just a few days! We messaged back and forth discussion what other options I had available for the shorter production/shipping time until we found the right style I liked. What was going to be a belated birthday gift for my Wife ended up arriving 3 days later ON HER BIRTHDAY!
The craftsmanship on this thing is amazing too. The sounds, motion sensing effects and the overall build quality is very solid. We have 2 young boys and they have definitely put this thing's durability to the test.
These guys rock, I will not be going to anyone else for saber products ever.
Got my hands on the Grand Master LE. It's a beautiful replica of Satele Shan's 1 handed saber. Thank you for great quality and quick delivery Ultrasabers!
The process was easy. I put my order in & a matter of a few weeks I had my ultra saber. Definitely quality product worth having for your collection.
They neglected to declare on the commercial invoice that my returned saber was a "Warranty Repair", so I had to again pay duty and taxes on the same item. I let Ultrasabers know of the problem and they sent me a revised commercial invoice immediately to dispute with FedEx to get a refund, however FedEx has to submit the claim to Customs. This process will take over 2 weeks to resolve.
A terrible oversight by Ultrasabers, who claim to be selling their product all over the world. They told me that they got a new labeler and that was the reason for the oversight.
This was my third purchase from ultrasabers and by far the best one. My girlfriend ordered a custom dominix for me on a Thursday. It was in my hands the following tuesday and i love everything about the saber
When I ordered from Ultrasabers initially, the hilt I wanted ended up being on backorder. However, the service rep I talked with was able to get me a different one. My Bellicose lightsaber got to me in only a couple of days, and I am really happy with the build quality. I'd personally recommend using them!
We had a really positive experience from start to finish, even including some order modifications... highly recommended!
Very good quality product. Looks very real and super bright!
Very good lightsaber, it's beautiful and easy to handle. Only problem is that the sound is a little too touchy when I use it. Besides that great craftsmanship.
I bought an Ultrasaber for the first time and got it within a week of purchasing it. When I received the saber I turned the light on and was extremely satisfied with my choice. The saber is very durable, I have been using it to duel for two months now and it only has some marks on the blade. This purchase has been the most worthwhile purchases I have ever made.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.