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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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I had ordered from them for quire a while and never had problems. It was a longer than estimated lead time but no problem(the estamate was 4 weeks it took closer to 6) and when it did show some of the parts i had orderd were the wrong items 2 consular pommels and a dark arbitor pommel when i had orderd the emmiters and not the pommels 4 emails and now a review later im am not to satified with the service.
For this particular lightsaber, I was surpised with how fast it arrived. I don't remember exactly how long it took, but I recall that it came much sooner than I was expecting, especially during these strange and difficult times. The lightsaber came in a nice long box, filled with fun bubble wrap to pop. The saber itself looks, works, and sounds great! And of course, the Ultrasabers website itself is easy to navigate and use. I will probably buy a few more sabers!
Well done website. I just tried the grab bag for now... just to see your product. I will follow up with a more advanced saber if I like it. Thank you.
Since I learned about Ultrasabers I knew I would be purchasing there. I have no issues with any of my orders and will be a returning customer. I continue to show my friends on the awesome craftsmanship and hope they too will order from Ultrasabers. Thank you Ultrasabers for the awesome sabers.
The Sabers I ordered are amazing! Ultrasabers price VS. other companies pricing is unbeatable
Purchased previous sabers from Ultra Sabers before, have been very satisfied. I understand that parts do have to come in from other areas, however, it took two months for me to receive my saber. I do understand that things do take longer because COVID-19 precautions; BUT, I received items in two weeks from China during that same time. My theory is that because I ordered before May 4th they were just waiting until after the weekend after that date to do a mass shipment. When I sent an email to check on my order, they just said it was still, "processing". Honestly, I wouldn't not have minded if they were up front and informed me on their new shipping procedures. The company offers great products at reasonable prices, but is suffering from poor customer service and needs better transparency.
Great saber. We'll be ordering again.
I really was so excited i got my first lightsaber. And i want to thank you guys for working through these tough times. Please stay safe and thank you again!
Took too bloody long to get here
It took 8 weeks to receive my product after ordering. I attempted numerous times by email and phone to contact the company to check on the status of my order and didn't receive an answer until I inquired about a refund.
My lightsaber looks great an it got to me quick
Satisfied with product delivery time needs to improve.
Very nice and clean, overall.
Stuffed hilt. No communication on why delivery was late.
It was a good experience it was just a long wait. I think you guys did an excellent job with craftsmanship!
Very impressed with the quality. Delivery was sooner than expected considering it had to travel half way around the world in the middle of a pandemic. Very happy!
As a first time buyer, I was very skeptical at first, but was very pleasantly surprised at the super helpful customer service and the amazing delivered products. Would recommend to any saber fans or Star Wars fans.
My order was shipped out quickly and arrived on time. My saber is absolutely beautiful and so much fun to use. Definitely will be ordering more in the future!
I have gotten 3 sabers from the guys and girls at Ultra Sabers, and I do love them all. However, my most recent saber seems to have a minor electrical issue that causes it overheats and stop responding if I put too much stress on the soundboard. That would be understandable if it were the same for the other sabers I have, but it frankly isn't. I know there's an issue, and I have tried to contact Ultra Sabers as to figure out what we can do to resolve the issue with my newest saber, but their customer service is horrendously unresponsive and has actually left me on read in Facebook Messenger. In conclusion, the product is great! I recommend for quality, but if something is wrong with the product you may be SOL simply because I've eaten PB&J's that have better customer service response times.
Amazing quality, would purchase again
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members