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Ultra SabersReviews 19,632

3.3

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Ultra Sabers Reviews Summary

Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.

service
429
value
430
shipping
400
returns
207
quality
421

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Tony F.
5 reviews
0 helpful votes
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I understand the delay
June 8, 2020

I understand the delay. Ultra sabers responded quickly to inquiries. I had to open a ticket with USPS for them to track our package

Date of experience: June 8, 2020
Illinois
1 review
0 helpful votes
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Lightsaber #cool
June 8, 2020

I received my lightsaber about 4 weeks after placing an order. I got the Aeon V5 with tri led Adrian Silver. The saber has a very nice balance point and has a very adequate size. The color discs are fun to use because of the color options. In my opinion, orange and purple are the best colors with the discs, however the color hardly shows in daylight. Overall I love the product and will probably order from ultrasabers again.

Date of experience: June 8, 2020
Edward T.
1 review
0 helpful votes
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These high quality hand made works of art should be described and advertised as such. In a modern time of getting everything now. When it is high quality there is no problem letting the artist work. I am impressed with both lightsabers I've purchased from this site. Excellent work.

Date of experience: June 8, 2020
Angelina T.
1 review
0 helpful votes
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It was great!
June 8, 2020

It was great! Delivery time was a little longer than anticipated but overall, great. I'd definitely buy from UltraSabers again. Loving my guardian blue lightsaber!

Date of experience: June 8, 2020
Jacob N.
2 reviews
0 helpful votes
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Got a mystery box saber for my first one
June 8, 2020

Got a mystery box saber for my first one. Ultrasabers is great a did a good job!

Date of experience: June 8, 2020
Katelynn B.
1 review
0 helpful votes
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There was a slight delay due to Covid-19 but I was over the moon when it arrived in the next few days after I contacted customer service.

Date of experience: June 8, 2020
Kev H.
2 reviews
0 helpful votes
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The delivery took longer than expect but that was probably due to covid-19 so I'm ok. That is why I rated it lower. The product has a short in it mostly since it's a mystery box I shouldn't complain too much. If I decide to use it for fight and practice I'll look into getting the short fixed but since it's on display it's fine.

Date of experience: June 8, 2020
Jordan W.
1 review
0 helpful votes
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They hlep me with all the question I had
June 8, 2020

They hlep me with all the question I had.

Date of experience: June 8, 2020
Yobama W.
1 review
0 helpful votes
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I ordered An Emperor's Hand
June 8, 2020

I ordered An Emperor's Hand. It was missing one of the screws.

Date of experience: June 8, 2020
Anna H.
3 reviews
0 helpful votes
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We have now purchased two times through Ultrasabers. The website is very user friendly. The wait time from the time we placed our orders until receiving our product was shorter than that allowed 3-4 weeks processing time stated on the website. Our products both came very well packaged and are of great quality. We are very pleased with our ultrasabers, as well as the company as a whole.

Date of experience: June 8, 2020
Jay B.
7 reviews
0 helpful votes
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The only problem I had was with the customer service,
The lightsaber did take a long time to ship out, but that isn't something that was as big of a deal as not receiving any response for weeks.

Date of experience: June 8, 2020
Alfie G.
1 review
0 helpful votes
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Incredible choice from anything from hilt to blade and colour. It arrived within 2 weeks even with the corona virus. The packaging was very good and was wrapped in bubble wrap. I got premium sound and it was very loud and the blades brightness was extremely good. As a first time buyer I would highly recommend

Date of experience: June 8, 2020
April S.
4 reviews
0 helpful votes
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I ordered my sons saber on April 8th
June 8, 2020

I ordered my sons saber on April 8th. I called and emailed regarding my order(I wanted to add to the order) and wasjust wondering when I would receive the light saber. I finally received an email stating that it would be shipped in 2 business days. (A month + after I ordered it). Its supposed to be a max of 4 weeks from ordering until shipping. I FINALLY received my saber this Sunday, June 7th. 2 months after ordering. I called and left multiple messages, I emailed several times and no response, I even tried DM-ing their Facebook page. My son is more than pleased with his light saber. It is wonderful cracftmanship but the customer service is greatly lacking. An update was all that was needed.

Date of experience: June 8, 2020
Minnesota
1 review
2 helpful votes
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I have tried and tried calling/emailing/messaging on fb, for someone to get into contact with me regarding not my 1 BUT 2 orders through them. 700+ spent with them and issues with both orders.
I do not recommend based completely on lack of leadership/ customer service. I am willing to change my review for a simple call back. I have left many emails to both email listings made available to the public. Look my number up on there and please send me a call... the least you all can do.

Date of experience: June 8, 2020
Georgia
1 review
0 helpful votes
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Shipping
June 8, 2020

Shipping was my biggest concern although I I'm not upset about it or anything. I got mine when the saber first came out so their were going to be delays. Some things were out of stock but that's to be suspected. But the product was really outstanding it's a beautiful peice and I couldn't be happier with it personally

Date of experience: June 8, 2020
Maik D.
1 review
0 helpful votes
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Great Saber and nice Support
June 8, 2020

Great Saber and nice Support.

Date of experience: June 8, 2020
mluvss Z.
1 review
0 helpful votes
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I've contacted Ultrasabers customer service dozens of times about damaged parts and never received a response.

Date of experience: June 8, 2020
Amanda N.
1 review
0 helpful votes
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This is the 4th saber we haver ordered since Christmas the kids love them - this is for our soon to be 4 year old who is obsessed with fighting with her older brothers - but we have run out of wrapping paper tubes!

Date of experience: June 8, 2020
Don M.
1 review
0 helpful votes
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You all do a great job getting the items I want and get them to me in a timely manner. I appreciate all the effort and work you put in to making sure my orders are the highest quality and accurate. Thank you.

Date of experience: June 8, 2020
Zachary R.
1 review
0 helpful votes
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The blade that I ordered is not straight
June 7, 2020

The blade that I ordered is not straight. The tube bends to one side.

Date of experience: June 7, 2020

From the business

Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.


ultrasabers.com
Founded in 2005
Friendswood, TX, United States
+748