Ultra SabersReviews 19,632

This is a very disappointing review to have to write, but this level of negligence on the part of a customer service team is unacceptable and there's no excuse. Covid-19 has impacted everyone. I fully understand that production, shipping, etc. is affected. That makes perfect sense. But to be unwilling to respond to a simple email or update availability information is just lazy. You don't need to be on-site to update a website. You don't need to worry about socially distancing to answer an email. I don't know the actual reason, but I didn't even receive any attempted excuse as to why an order was over 6 weeks past expected delivery until after I had flagged the charge with my bank. And even then, the email just said "Sorry, we didn't ship it yet." Duh. Thank you Private Obvious (clearly no where near the rank of Captain).

Thankfully I have received a full refund. Despite the high quality of the items I've purchased before, I will never be buying from Ultrasabers again. It's unacceptable to have no care to do even the tiniest thing to keep your customers informed and aware of order progress. And it's clear they at some level only care about more sales (despite claiming they are over-loaded on sales) because yet again, there's constant back-to-back promotions and deals. If they cared about fulfilling their orders for their customers, there wouldn't be constant promotions when they know full well that they are over-booked.

I hope they figure things out and fix their priorities before they lose all their business.

Pure perfection as far as the saber. This thing is gorgeous! Delivery took quite some time. I ordered well before May 4th, but the saber was not delivered until the beginning of June. I was hoping to show off a bit with something authentic, so I was kinda let down. Busy times though, in addition to a crisis, so I can understand any delays or conflicts. As stated before, I am satisfied with my saber. I'm glad I ordered with Ultrasabers.com

I'm not typically the type to fuss about customer service especially since I use to work retail so I get it BBUUTTT I ordered my saber a month ago and can't get in contact with anyone. This saber was supposed to be used in my sisters gender reveal this Thursday and now that's not happening since the company seems as if they can't even respond to inquiries. If they could be up front a verbalize an extended wait time or just what's going on in general I could deal with and accept that and just make alternative plans. But no, no email replies, phone call returns, just complete radio silence. I can't even contact them to cancel the order since now the purpose of the saber is lost. I was excited to see the quality and looked forward to ordering more but that ship has sailed now.

I wanted to be refunded due to $#*!ty customer service, they have little to no intention to even reach back even after requesting a refund. I've read many great reviews of their products. But each review has also mentioned awful customer service, and some people taking up to a YEAR to receive their product. I understand times are tough for everyone now. I'm fully aware. But my neighbor ordered a lightsaber recently, a day after me and he got his whilst mine is still processing. That's $#*!ing bull$#*!. I either want my product, my money back, or someone to at least say something to me. I've left numerous emails to each of the ones provided, and I've called many times and no one will answer. They say "email us for a prompt and swift response", they are not true to their word.