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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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I'm very happy with my product and the delivery time.
Easy to use website. The worst customer service in existence. Lead time is false. Good luck getting a response from anyone with emails. But I love my saber.
The lightsaber took slightly longer than I expected to be delivered, but as soon as I got confirmation of when it would be, they let me know when it would arrive, at what date and time, meaning that I didn't have to spend all day just waiting for it to arrive. The lightsaber itself was really nice. I would recommend it.
Takes a while but once they arrive, they're exactly what I ordered
My kids absolutely love how awesome these are
You all are awesome! I know its been crazy with al this covid stuff but thank you all for your hard work and dedication to making sabers for all of us who love them!
Wait time was a while longer than anticipated, but overall could've been worse. The saber itself I'm very happy with, very bright and solidly built.
Came in a day earlier then expected which is always nice. Sabers are well built and beautiful. Worth every penny.
I love the uniqueness of the site
Customer service was absolutely awful the moment I told them 1 issue with the saber.
My overall experience with Ultrasabers was pretty good. I ordered on April 24th and it took roughly 8 weeks to arrive to me in the UK.
The saber itself is very nice and feels good in the hand, it matches my other sabers very well.
The only thing I would say is that the blade tip is slightly off centre which being incredibly OCD about my lightsabers is a tad annoying.
I will be ordering from Ultrasabers again.
I've always wanted my own saber not one from the movies and I finally have one the hilt is great quality and the blade is extremely durable, I also chose the color disk option whisk makes it very easy to switch from light to dark and I love it, I have already recommended this product to all my friends through Snapchat and will continue to on other platforms, I also received the saber a day before a mass power outage in my area so it came very much in handy!
I got my order in about 4 weeks, but I also only ordered one, and it was with sound. So my order wasn't complicated or anything. I fully aware of the lead time, and basing it off what I have been reading I was expecting to wait for a long time. I couldn't help but check every day if my order has been processed. I bought the dark initiate v5 with a red blade, and I love it. I obviously didn't have to wait as long as others, I think it was because I had a simple order. Nonetheless, expect a long wait and just be surprised when it's processed. The product is top tier, in my opinion, and worth it.
I enjoy using the lightsaber, so my only issue was that the order I placed took almost a month to arrive.
I've been a customer of Ultra since thr Master Replicas days when they were offering just the enhanced blade colors replacements and durable blades.
Now my oldest daughter enjoys Star Wars and we can enjoy playtime dueling with each other.
I've always wanted a pink saber and I'm so glad I went through this website to get it! It's incredibly sturdy and well balanced. Was delivered quickly and I'm in love with it. Nothing bad to say!
Took a little while to get my order sorted, as with the current situation. Though communication could be a little better. But the product arrived and is in working condition.
Great quality and great prices
I was missing a vital piece to my saber but after contacting customer service, they fixed everything with ease.
I've been spinning with this freaking thing so much it's exactly what I wanted. Thanks a bunch!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.