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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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My saber was exactly what I wanted, but obviously it took much longer than I was told to receive the saber. Corona definitely didn't help.
I love my saber so much it's beautiful has a nice weighty feel
Good product, very fun to use and proud to own. Any chance there could be future wall mounts to display the saber?
Ive always wanted a lightsaber and im so glad i picked ultra sabers. My boyfriend is obsessed and won't stop learning tricks :)
Overall a positive experience. Doesn't come with a manual or any literature to help figure out how to use anything. Wish there was more I that department.
Shipping took a very long time, again with covid and all things going on that was factored into consideration.
I love the saber and I will be purchasing more in the future! Thank you so much!
The videos, links to forums and detail description of features made this an awesome order experience. Top quality product. Love it!
I ordered 400$ saber. When I charged the batteries the very first time, they very first time. Also bought the charger through ultra sabers... the batteries were completely dead. I had to rebuy batteries, and I found some on eBay that arrived much quicker. To be honest when I buy my next saber I may try Vader's vault. The saber I received is great. Sending me dead batteries without offering a courtesy replacement, on a 400$ purchase is not poor customer service but not great either.
Saber is insane, just wish the cut-outs in the metal weren't so sharp. Overall amazing feel, very well balanced, and I will be purchasing from you again!
Arrival date was far longer than expected but the product quality is awesome
Great products, but their customer service is slow to respond, each message does not help much, and it takes weeks to get anywhere with help. The shipping is moving at a snails pace because they prioritize gaining more new customers instead of satisfying their current paying customers, even if you still haven't received your order 4 months after purchase.
I ordered my saber right before the 2020 pandemic. I went into expecting a longer-than-normal wait time. I think it came a week or two after the non-affected, normal weight time. I emailed customer service once to check on my status and never received a response. Turns out all of their emails were deleted. I sent another after finding out and received a response the next day. I went back and forth with this person and she kept me updated. I received my saber in the mail and I was dissatisfied with the condition it arrived in. It had what seemed like sticky residue all over the hilt, glue that was left and not cleaned away, and scratch marks all over the hilt. I emailed Ultrasabers with photos and they said they would get in touch with their shipping team. I have never heard back from them. Overall, I like the saber, but I am completely dissatisfied with the customer service.
I Was just fine with my order I do wish there was an email saying where your saber is in the cue when being customized. But other than that i'm happy with the overall saber.
They were very prompt and accurate on the speed and quality of the saber. I keep praising them to anyone that would like a custom saber.
Very easy to navigate and fun to build!
Can't wait for the final product!
After receiving it i was blown away by the craftsmanship. Especially the fact that is weighted to be perfectly balanced!
Will order from them again.
Only thing i would say needs improvement is i would love a comprehensive instruction booklet instead of having to navigate the site for any questions on usage.
I made two orders back to back, and my second order was processed and shipped before my first order. Then my first order was forgotten to be shipped, so I waited a whole extra month before I got my first order.
I think the estimated shipping had it arrive on May 5th or 6th. Something like that. But then it showed on May the Fourth be with you. That was perfect timing, and the lightsabers are incredible. Very impressed.
Really nice
This is my first order which was three sabers (2 custom and a grab bag). The lead time on these is 3-4 weeks for fabrication. My processing/fabrication time was about twice this long. Which would be fine if this was communicated to me instead of me having to contact customer service 7 weeks after placing the order, just to get a more realistic timeline. That being said, when the sabers arrived - they are fantastic. The blade colors are bright and beautiful (I was afraid ordering a yellow blade, it would not give off the color well - WRONG! It's definitely yellow, very true to color). I asked that my grab bag have a purple blade, and they chose an awesome hilt to go with it, very complimentary to the color. The details/etching on the hilts are super cool. So, I couldn't be happier with the products. In fact, I have my next two sabers picked out - I'm just going to hold off on ordering them until I return from vacation because they SHOULD come WAY sooner than that, but if the lead time is similar to what happened this time - they will definitely arrive while I'm away and just sit on my doorstep.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members