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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Lowkey disappointed in the saber and how long it took to get here.
I ordered 2 light sabers in separate orders. I ordered a manticore and a consular at the same time both Came in about 4 weeks and came together on the same day and the products are awesome and I'm havng a great time with them. Build quite is good quality and ive had no problems! Excited to order more
Wish i would've gotten something with sound
We ordered an ultrasaber on May 16th, my son had been saving for months. We expected a delay due to the pandemic but not a month delay. We weren't given a tracking number and when we use all of the recommended methods to contact them, they do not respond. Our son is very disappointed!
The saber is amazing and it looks awesome. Shipping took awhile but I expected it
Great customer service and good delivery time.
First saber was reused i paid 303$ for some return when i orderd a new custom saber. Your mystery box sabers are cheaply made and break easily. -1 start out of 5.
I have had wonderful experiences with Ultrasabers. Yes, it can take some time to receive your order, yes it can take some time to receive a response to emails. That is the price of this kind of business. A special toy application is not a large corporate operation and it takes dedicated people and only a few to function but that can cause priorities to shift in product production and not on emails. I enjoy my sabers and will order more soon!
Over all, my experience with Ultrasabers purchases and customer service has been great.
Its fantastic. However I recently placed and order the 13th and have had no customer service replies despite multiple attempts. That being said the product is well worth it.
Great customization options, can't wait to get my sabers!
This is such a fun saber however, you guys really need to step up your customer service game, I called at least 10 times and no one picked up. I emailed countless times and it took you 2 weeks to respond and I ordered another about 4 or 5 weeks ago that i was trying to get for my dad for fathers day but still isn't here! Step up your game
If you ask me solely about the product, I would rate this 5 stars, but a company must understand that customer service matters. I ordered three mystery boxes on April 26 which I received May 11. I wasn't upset about the time I waited. I thought it was reasonable considering the circumstances. My order was incomplete. I contacted the same day only to get their automated response that costumer services is delayed because of covid, etc. It instructed me to email info@ which I did. I did not get a response. I tried again June 4. No response. I messaged them on Facebook on June 14. I was told on June 15 that my request was sent to customer service. I have not received a response. Monday June 22, I messaged them again on Facebook. That afternoon someone asked me for my contact order, and I provided a screenshot of my order. That message is still UNSEEN to this day June 25. I feel that maybe they do not value me as a customer because I am not talking about purchasing a $1k saber. Appartently this is is the type of company that as long as cash keeps coming in, they do not care about a few upset customers. Order #*******.
The bad: it took 8 weeks to receive my saber which is somewhat understandable in this pandemic but still seemed way longer than expected.
The good: Customer Service was responsive to me and expedited my order once they became aware of the issue; the quality of the saber is amazing; the packaging was well thought out and protective.
I will buy from them again knowing that it takes longer than claimed to produce the item. Other than that I am very satisfied with my purchase.
I bough a lightsaber and a hilt adapter so that i could make it into a double bladed lightsaber but what i did not know was that the hilt size was diffrent and i was not warned that this would happen because I didn't buy an older lightsabee. But overall i like the lightsaber.
The order was placed in April 2020, and it took me using drastic measures for your company to finally get in touch with me. But, when you were aware of the situation you worked quickly to correct the situation. This is the reason I gave you five stars. As you can tell we are and will be placing large orders with you for our demo team. I hope on all orders you will be attentive. Thank you Cindy Orobono, Program Director Elite Mixed Martial Arts Center Northampton PA
The lightsabers showed up on time and in good condition. Can't wait for my next one in a few months.
All I can say is awesome! Delivery was really quick even at this current time! And the saber. Just wow! Great build quality and very durable. Had a few sparring sessions with it already haha Thank you so much ultra sabers!
It was a good experience
Really enjoying the Graflex saber, dueling with my son and his Dark Sentinel.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members