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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Came very quick and was very pleased with the craftsmanship
Quick to deliver and great quality. Will definitely order more.
I was happy when I got the saber, but the customer service was not good. I emailed about a couple things and I didn't even get a response at all.
The processing time of my order was quite long but I enjoy the product when it eventually got here. The handle is kinda hard to grip though and if you're swinging hard or fast your hand slips to the bottom of the hilt. The diamond controller also doesn't work with windows 10 so you have to have a computer that's slightly older. Other than those 2 things I loved everything about what I got!
Due to covid-19, delays were inevitable, bu customer service was right on top with updates. Thank you
I have never had any issues with Ultrasabers.com. My most recent purchase was in February (before the pandemic). It was packaged well & arrived approx. 8-10 days after the order was placed. I'm currently saving up for my wife saber.
I have been customizing sabers for a few years now but now I'm finally able to obtain one I have friends that have purchased through you guys and I am very impressed. Your options are easy to use and I can't wait to receive mine!
I have just received it and it is beautiful, thank you so much
I've bought products from UltraSabers 3 times and each time I've never had an issue with my order. Even during an epidemic they completed my order in a timely fashion. Only took 2 weeks.
Very well built
Love the products, and how reasonably fast it came. Honestly, despite the mess that COVID-19 has put us in, everything went smoothly.
Everything was all good
Es una gran empresa y mi sable funciona a la perfección
The delivery took longer than expected but it is a good product
Great company to purchase awesome light sabers! Definitely gonna do more shopping!
I had to wait a little while but was so worth it I have a real(istic) saber am so happy with the finish to, changing sound fonts and the way the saber behaves so awsome I will be saving up for the aeon v5 diamond and thanks to all at ultra sabers the only gripe was I paid for the pointed tip blade and got a round one
The lightsabers are amazing, but one dame without something and I still haven't got a response. Overall amazing service
One lightsaber had some physical damage on the outside with a couple chunks of the handle missing off of it. The same lightsaber also had an issue when we took out the blade and replaced it with the cap. The cap would not come back out and we had to spend nearly 30 minutes trying to remove it.
Very well made saber. Good universal design which makes them easy to customize and they offer every level from bare parts to highly outfitted saber with programming capability. I now have two different models and they have held up well. They Do take some time to get the saber made and delivered and this is noted on the website so order well in advance of when you need it. Be sure to double check set screws on the blade and other fittings when you receive it as it can come loose in shipping and blade fall out when swinging it for the first time.
Overall a very good value for the cost.
I ordered two lightsabers. One came in a week, the other has not shown up. Great sabers though
Everytime I've ordered a saber they've come out awesome. The site is easy to use and I have had no issues so far.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.