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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Don't order from them! You'll never receive your item and they won't respond to your inquiries with any actual information or updates about your specific order! And the phone number is a joke... voicemail box is ALWAYS full which I'm sure is due to everyone calling to ask where their purchase is! I have emailed and Facebook posted and Facebook messaged multiple times... I've been waiting 7 weeks... my order is still "processing"... This place is TOTALLY FRAUD!
I purchased a light sabre for my son for his birthday. It was such and easy process, and it came exactly when expected! The quality is great and he absolutely loves it!
We were very happy with the lightsaber
The saber is great and I love it, the only problem was that it took almost two months to get here. But the customer service was very helpful.
I did a mystery box saber and was really happy with it. I recommend Ultrasabers all of the time.
Very well layed out homepage, easy to find stuff.
It took over a month for my saber to finally ship and when it did it had a few very minor scratches on it, only able to see if you were looking for them.
The order was shipped to the wrong address first, so it took twice as long to get to me as expected.
The response time from customer service was usually between 1 week and 1 1/2 weeks per email, but I think they just had a lot of other emails to answer and not enough people to answer them during this whole pandemic thing.
The product is great, and once the customer service replied to my concern, the issue was fixed.
I couldn't be happier with the product. Really, the only issues that I had was delivery time and response time to my email concerns.
Customer service is almost non existent so I had next to no updates on my order, but the saber is exactly what I was hoping. Product = 5/5, customer service = 1/5
Waited a little longer than expected. After 2 months it arrived! It love it. I purchased the Dark Apprentice v5. It's a beaut!
Bought 3 grab bag sabers and wass pleased with all three. So much have ordered several more i am eagerly anticipating
I ordered mine in the middle of a pandemic and it still came in less time than I thought. The business was going through some bumps with their email having issues and obviously a fricking pandemic, but they managed to be professional and helpful. I am beyond happy and my boyfriend who the saber is for was beyond happy. Thank you so much I'll happily order again when the time comes.
Ultra saber came through as promised! Very loud and bright lightsaber! I would buy from again! In fact I am waiting for 3 mystery boxes as we speak!
I've been dealing with Nichole and the issues are ongoing. PlCed an order, waited weeks, reached out, told hilt not available, changed order, Saber here quickly but problems witn it And I Did not get automatically refunded the difference! Three days since I sent email about all of this and not reply yet...
Lightsaber was very good quality for what I paid, shipping time was long.
Great lightsaber really cool and fun the only problem I had was waiting for it it took some time but worth it in the end.
Wanted to change my order slightly and no one ever responded
Ordered a fairly basic, no sound LED saber. It arrived with a fairly quick turn around and is decently made, but a bit thicker than ones sold by other companies
Do not buy from Ultrasabers: The company is terribly run and the workers are exploited. Cannot recommend giving them your money, see reviews at https://www.indeed.com/cmp/Ultrasabers/reviews
Decent products but any type of dialogue thru email is Not possible
I received my lightsaber but it did not come with a screw to attach the blade
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.