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Ultra SabersReviews 19,632

3.3

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Ultra Sabers Reviews Summary

Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.

service
429
value
430
shipping
400
returns
207
quality
421

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44,070 reviews

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Ohio
1 review
0 helpful votes
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Don't order from them! You'll never receive your item and they won't respond to your inquiries with any actual information or updates about your specific order! And the phone number is a joke... voicemail box is ALWAYS full which I'm sure is due to everyone calling to ask where their purchase is! I have emailed and Facebook posted and Facebook messaged multiple times... I've been waiting 7 weeks... my order is still "processing"... This place is TOTALLY FRAUD!

Date of experience: June 27, 2020
Tawnya T.
2 reviews
0 helpful votes
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I purchased a light sabre for my son for his birthday. It was such and easy process, and it came exactly when expected! The quality is great and he absolutely loves it!

Date of experience: June 27, 2020
Jack K.
1 review
0 helpful votes
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We were very happy with the lightsaber
June 27, 2020

We were very happy with the lightsaber

Date of experience: June 27, 2020
John P.
3 reviews
0 helpful votes
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The saber is great and I love it, the only problem was that it took almost two months to get here. But the customer service was very helpful.

Date of experience: June 27, 2020
CCC T.
1 review
0 helpful votes
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I did a mystery box saber and was really happy with it. I recommend Ultrasabers all of the time.

Date of experience: June 27, 2020
Miles H.
1 review
0 helpful votes
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Very well layed out homepage, easy to find stuff.

Date of experience: June 27, 2020
Andrew F.
2 reviews
0 helpful votes
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It took over a month for my saber to finally ship and when it did it had a few very minor scratches on it, only able to see if you were looking for them.

Date of experience: June 27, 2020
Eric O.
1 review
0 helpful votes
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The order was shipped to the wrong address first, so it took twice as long to get to me as expected.
The response time from customer service was usually between 1 week and 1 1/2 weeks per email, but I think they just had a lot of other emails to answer and not enough people to answer them during this whole pandemic thing.
The product is great, and once the customer service replied to my concern, the issue was fixed.
I couldn't be happier with the product. Really, the only issues that I had was delivery time and response time to my email concerns.

Date of experience: June 27, 2020
Nick D.
3 reviews
0 helpful votes
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Customer service is almost non existent so I had next to no updates on my order, but the saber is exactly what I was hoping. Product = 5/5, customer service = 1/5

Date of experience: June 27, 2020
Alaska
1 review
0 helpful votes
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Waited a little longer than expected. After 2 months it arrived! It love it. I purchased the Dark Apprentice v5. It's a beaut!

Date of experience: June 27, 2020
Minnesota
1 review
0 helpful votes
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Grab bag sabers
June 27, 2020

Bought 3 grab bag sabers and wass pleased with all three. So much have ordered several more i am eagerly anticipating

Date of experience: June 27, 2020
Arizona
1 review
0 helpful votes
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I'm pleased
June 27, 2020

I ordered mine in the middle of a pandemic and it still came in less time than I thought. The business was going through some bumps with their email having issues and obviously a fricking pandemic, but they managed to be professional and helpful. I am beyond happy and my boyfriend who the saber is for was beyond happy. Thank you so much I'll happily order again when the time comes.

Date of experience: June 27, 2020
Texas
1 review
0 helpful votes
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Custom Saber
June 27, 2020

Ultra saber came through as promised! Very loud and bright lightsaber! I would buy from again! In fact I am waiting for 3 mystery boxes as we speak!

Date of experience: June 27, 2020
Julie M.
1 review
0 helpful votes
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I've been dealing with Nichole and the issues are ongoing. PlCed an order, waited weeks, reached out, told hilt not available, changed order, Saber here quickly but problems witn it And I Did not get automatically refunded the difference! Three days since I sent email about all of this and not reply yet...

Date of experience: June 27, 2020
Ron E.
7 reviews
0 helpful votes
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Lightsaber was very good quality for what I paid, shipping time was long.

Date of experience: June 27, 2020
Jalen N.
1 review
0 helpful votes
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Great lightsaber really cool and fun the only problem I had was waiting for it it took some time but worth it in the end.

Date of experience: June 26, 2020
Jake S.
1 review
0 helpful votes
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Wanted to change my order slightly and no one ever responded

Date of experience: June 26, 2020
Jean X.
3 reviews
0 helpful votes
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Ordered a fairly basic, no sound LED saber
June 26, 2020

Ordered a fairly basic, no sound LED saber. It arrived with a fairly quick turn around and is decently made, but a bit thicker than ones sold by other companies

Do not buy from Ultrasabers: The company is terribly run and the workers are exploited. Cannot recommend giving them your money, see reviews at https://www.indeed.com/cmp/Ultrasabers/reviews

Date of experience: June 26, 2020
Jeremy C.
1 review
0 helpful votes
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Decent products but any type of dialogue thru email is Not possible

Date of experience: June 26, 2020
Kayden R.
2 reviews
0 helpful votes
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I received my lightsaber but it did not come with a screw to attach the blade

Date of experience: June 26, 2020

From the business

Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.


ultrasabers.com
Founded in 2005
Friendswood, TX, United States
+748