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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Overall the saber was good
Great quality lightsaber. The grip is very comfortable to hold and the lightsaber is well balanced.
Needed to revise order-called several times and emailed several times-no response until after saber was shipped.
Very quick delivery! Great saber for the affordable price. Very sturdy but the sounds are a bit delayed and it doesn't detect it perfectly but it's an affordable saber, nothing from Vader's vault. Very happy with the product!
Everything came in in a reasonable time, and the obsidian lite soundboard suited my needs for the saber I bought. Would recommend again, plan on ordering again after a while as a like to spread out purchases.
This was amazing, the quality is so good
Amazing saber and great prices, was very impressed with the quality
Delivery was great, still received a great product in the timeliest fashion during covid-19. Will buy another saber in the near future for sure!
This is a copy of the email I have sent them 6 times with no response:
So immediately after placing my order #******* I realized I made an error. I did not include any form of sound packaging and ordered a soundless stunt saber. I immediately attempted to cancel the order but could find no such thing on your site to do this. I called the number provided and got a message saying the best/fastest way to contact you was thru email. SO I sent an email explaining this problem and got back a simulated reply saying you are behind on returning phone messages and emails and that you are actually 2-3 weeks behind on orders as well. The very next day I received another automated message saying the saber was not only already built but shipping. Less than 48 hours from order to ship. I got the saber today and it is definitely not what I want. Not only does it not have the sound (which I completed expected) but I just don't like the handle or the color of the blade. I would like to return this saber for a refund and reorder a different saber. Please contact me/respond to this email so we can begin this process. This is my second saber I have purchased from you. The 1st one was amazing from process to finish and I still have and use that saber. This second go has gone very poorly, I realize I am the one who made the error in ordering however I haven't heard one single reply from ANY of my inquiries. This is disheartening.
Thank you for your attention to this matter.
Still no reply as of 6/30/2020 and the phone # still plays the same automated response and the mailbox is full.
It was very hard getting a hold of customer service.
Customer Service responses were spotty at best. Though, the product I received for the price was well worth the wait. Would advise that customer service reps be a bit more responsive or even reachable via phone.
Awesome sabers. The heavy grade blades ca0n really take a hit
Absolutely love my sabers
My saber arrived within the estimated lead time. Everything was how I ordered it.
The delivery time was almost twice as long as advertised, however the product is amazing!
Every good product just take a long time to come
I have emailed ultrasabers 3-5 times regarding my order which was placed on May 1, and arrived on May 4. I immediately emailed them on May 4 regarding the strength of my blade, and requaestreer is that I send it back for another blade. It is almost July and I still have not received an email back from anybody regarding my order at all. Very dissatisfied with the customer service. A buddy of mine got an email back fairly quickly. But I have received nothing.
Overall would recommend UltraSabers to anyone looking to buy. Customer service helped in any way they could. Personally had to wait a bit longer due to the pandemic. But patience is a virtue. Worth the money and the wait.
I had a few people tell me to be cautious, as they have not had as good of an experience as others. But I was beyond words excited from the moment I opened my package. I have barely been able to contain my pure joy at the level of craftsmanship and work that was put into it
Fast and effective delivery
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members