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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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The grab bag saber was pretty cool and I like the other accessories. The saber stand wasn't that great but the saber and blade were of very good quality. Very satisfied!
Good
It took over 7 weeks to process the order, and I do understand that this is under unusual circumstances do to the corona virus. But, there was no communication was given about the delay during the time before shipping. That being said, I am very satisfied with the Saber and will most likely purchase more in the future.
I ordered my Saber and it arrived 6 days later shortly after the weekend.
I love the sabers but the one I got after like two three swings the tip came off.
A bit late with shipping but it is a cool saber, size can vary I think mine could be a little bigger but I just ordered a small one.
Great shopping experience. Very easy and shipping time very quick.
Very positive experience
Customer service is excellent.
Received it a lot sooner than I thought considering I live on the coast of Canada in Vancouver! And it is absolutely gorgeous! Thank you Ultra Sabers!
Worst customer service ever.
I ordered 3 lightsabers from you guys and they all came and work great. However I did put in the notes of the order where I wanted my clip connectors. It seems as those instructions were ignored. Other than that the blades are wonderful and work amazingly.
Great quality metal feels great to hold
All my sabers came when they were suppose to. I am extremely satisfied with the sabers I purchased.
Even though it took a while to get here, it was so worth it!
Emails take way to long to get back to me, phone number is never working, i ordered another lightsaber and it's been over a month and hasn't even shipped yet
Shipping time was long and the coupler does not fit the Saber
I really love my saber.
The blade is very good. I enjoy ordering from this website
Se tardó un poco la entrega pero entiendo fue por la situación del c19. Recibí el producto y todo excelente.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.