On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
Instant Feedback
We monitor reviews for authenticity
Got here way faster than expected! Love the feel of the saber and the sound and light quality is amazing
The saber came in and I loved it, the only issue I had was the super long processing time of roughly 2 months. But other than that the saber was great.
It took more than a month to receive the lightsaber
I love the ultrasaber, but the delivery time was super long. But I guess in this time, that's how it goes.
Absolutely fantastic products, have placed 2 orders since my first. Sturdy and shipped very fast once the order was completed. About a month and a half turn around time. Reached out to customer service to change the led colors before the order was shipped and got a canned reply and nothing epse but since they are so busy I get it. All in all, 4 out of 5 stars and will definitely keep returning for my saber needs.
The last saber I ordered took a whole month to come in. It was in great condition but my issue was the customer service. I sent multiple emails and called several times only to have no reply from the company. I'm going to order more sabers in the future but if I experience this issue again I don't think I'll be coming back.
Ordered 2 light sabers for my husband and 5 year old son... the excitement on both their faces when the box came was priceless. Best purchase ever! Not a toy -- and loud -- volume would be good but it's all part of the fun!
Good product but customer service is horrible.
My saber itself is amazing it was really fast delivery time but I've been trying to contact them since I got the order because of a customer service issue and I still have not received word back
This Lightsaber is so amazing. I love the density of the hilt and the blue. The most durable lightsaber ever. It's just a great company that makes awesome lightsabers.
It was pretty...pretty rad, its been my dream since I was a little lad in the back of my mother car to have my own custom Lightsaber.
Taking processing took over a month overall everything else is great
I love Ultrasabers! But they dropped the ball on this order! I ordered and paid for a Module Led: guardian blue with red Flash on clash and I received a Modular Led!? Wrong casing for my Lost Gray hilt. I just got it last week been so busy didn't contact Customer service yet.
My lightsaber arrived within 2 weeks of me ordering it, but it had some problems and I had to send it back to get it repaired. The costumer service was fine, but they didn't pay for the shipping on my broken saber until they had 'confirmed that there was a problem'. Then I had to specifically ask for a refund on the shipping. The lightsaber works now and it looks and sounds awesome.
It was a very nice experience except for the delayed delivery
BEFORE YOU ORDER: BE ABSOLUTELY SURE YOU KNOW WHAT YOU WANT.
I purchased a mystery saber with sound because I couldn't make up my mind at first. It wasn't long afterward that I learned more about ultrasabers, and found a saber with options that I TRULY wanted- which would have been a $400 order. I emailed a request to change my order, but received no response.
By the time I did hear from them (which was a month after my original order), I had lost faith in Ultrasabers' ability to manage the order change. I just kept the order for a mystery saber, and wished to be done with the whole thing.
I did receive a good saber that was greater value than the $200 I paid, but in the end, it wasn't what I wanted. If they would have responded to me in a timely fashion, they would have been $200 richer, and I would have been a lot happier with what I received.
Pretty simple to navigate and quality items.
I love the saber that I received!
Great! Perfect job
I wasn't sure about this at first, but now I am genuinely happy with my purchases. They're really durable and fun to play with.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members