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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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I'm a big starwars fan so being able to have my own custom Saber is a lot of fun! The sabers are well made and durable
Order arrived in a timely fashion and I have not put down my double blades since taking them out of the box. Thank you once again, Ultrasabers!
Love you guys definitely buying more soon
High quality products. Will buy again when I want more sabers.
As always, great product and great delivery time!
Don't want to say anymore.
So happy received it
Thank you
Order was delayed and I was not notified until I contacted customer service. Super slow customer service, I had to make multiple contact attempts before anyone responded. And the resolution is had had to order an upgraded part in order to have the product delivered. They should be proactive in letting customers know if their order is delayed (especially if it's going to be significantly delayed), and shouldn't charge customers until order is shipped. They were going to charge me a restocking fee if I chose to cancel, even though nothing was shipped!
Easy site to navigate! Great deals and customer service!
I ordered 3 grab bag savers and 1 initiate stunt saber. The grab bags aren't perfect but they aren't supposed to be and at that price I'm perfectly fine with that. The heavy blades are durable and my kids and I duel with no issues. My little guy with the initiate hilt / medium grade blade is perfect given he's 3. I actually like the appearance of the medium blade better and it's more full and will probably go with that type when it's time to spend big bucks on a non dueling saber. I ordered at a busy time (may 4th) and received them less than 30 days later. Awesome!
Solid feel, fun to play with. Some wait time however
Wrote to check on order status and never heard back. Happy with product quality
It was alright. The shipping took longer than expected.
I absolutely love my dual blades saber. Craftsmanship is phenomenal, I have dropped my sabers pretty hard once or twice and they hold up perfectly. I did not opt in for sound, however, the saber I purchased for my girlfriend does and she is most satisfied with her saber as well. I will continue to buy from Ultrasabers.
The saber i build/bought is awesome and ultra nice! The "Build your own Saber" tool in the Homepage is superb and easy to use, and my saber came exactly how i wanted it to be. Very nice and secure packaging and a toataly good feeling to finaly hold it in my hands.
Thank you very much!
I really enjoy the detail and crafting of the light saber I made/customized on the website. It feels great, is sturdy, and I'm able to use it with costumes or videos I've been wanting to make.
Saber was wrong color, did not come with the wheel to attach to the belt clip, Did not include the blade plug... and it took about 7-8 weeks to ship. It was my first and definitely my last saber I will ever buy from this company
Amazing product! My son is very happy!
The website is really easy to navigate, and I was able to tell when it started shipping due to some features. However the shipping time was longer then expected. Overall, I am very happy with my purchase and will buy again soon.
I contacted customer services to change an order, within the day it was changed, very positive experience.
The process of configuring the lightsaber on the website was a breeze. Really like the ability to customize and visualize the end product.
Shipping was understandably late due to the pandemic. I think it took a little over 7 weeks.
The lightsaber itself arrived as configured. Really happy with the quality.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.