Ultra SabersReviews 19,632

I ordered a saber 6 months ago, this was my 3rd saber. I'd had great experiences up until this point. I receive the saber a while later and was extremely dissatisfied. I followed all of the return rules and kept the saber in its box in perfect condition for months. I emailed the day I got the saber and got an automated response that said they were behind on emails, but that they would email me back for the return ASAP. About a month later I emailed them again. It's been a total of over 6 months now and I've emailed them and called them every month since with nothing but auto-responses. Today I took it out of the box to look at it and tried to turn it on. I replaced the batteries with 100% new ones and turned it on. The light turned on, but there was no sound. Not only have they ignored me for half of a year. The product also is defective. I'm extremely disappointed because this was once a site I trusted for my saber needs, but not anymore. I lost hundreds of dollars on a useless piece of metal in a cardboard box.

I purchased a saber and sent it to a friend as a gift. My friend had received it 15 days after I ordered it, and my friend loves his saber.

Normally, this review would have been all 5 stars, were it not for the fact that I'd ordered a saber for myself 2 days before ordering this one, which took 6 weeks, and I could not reach anyone in customer service with concerns I had. Just know that there are times when Ultrasabers knocks it out of the park, and you receive your order well before it's expected lead time.

Very happy with the product, this was my third order from Ultrasabers. My complaint is really about the inconsistency in delivery times and lack of communication regarding that.
Ive found that most customers are fairly understanding especially when they are communicated with proactively. My first order shipped within a couple days of my order, my second and third took between 4 and 8 weeks. All products were listed on the website as available. On the second order I emailed for an update, but didn't get a response for many days. It was explained to me that they had been having email problems which I can understand, but had I received an order update I would not have needed to email.
My recommendation would be to alter your processes so that there are regular updates sent to customers on outstanding orders with specific data. If you are waiting on a part that is on back order, that's fine just explain that with an expected date of follow up.
Feel free to reach out to me if you would like further information.