Ultra SabersReviews 19,632

I waited 2 long months (May 8th - July 10th 2020) just to receive the most cookie cutter saber out there from a $75 mystery box - the Aeon V3. The saber was green, but there was nothing else to be excited about. It was a stunt saber (no sound) and there is zero design to the hilt or color of any sort - just a silver hilt with a green saber - yippee! They also have very mediocre customer service. I emailed 3 times trying to get updates on lead time/when I could expect the saber to arrive. I got one response 3 weeks in and the rep said it would take 4 weeks lead time. I emailed again at 5 weeks, then 7 weeks. Nothing. Now it finally came and I can just picture them making hundreds of these same sabers to fill the mystery box orders they can't keep up with because of a pandemic. No wonder they are sold out of this type and a couple other $75 sabers on their website. Overall im disappointed it took so long to ship such a blah saber as I was expecting there to be some love or surprise involved in what I got. I'd be very very hesitant to buy from them again.

The 3-4 week lead time for fabrication is false advertising, and their customer service is non-existent. How badly they have been affected by coronavirus is not relevant, they are not communicating the delay issues they are having up front.

I purchased a saber, waited a month and then sent in a query about my order. Multiple calls and emails over the next 4 weeks were ignored.

Only when I began a chargeback process with PayPal did I receive the single communication I ever got from the company, stating that they would look into it and get back to me in 1-2 days.

They never got back to me, and now, 8 weeks after I ordered, they've obviously run out of time with Paypal, and I've received a refund.

This is not a legitimate company, it is a scam.

Still not received any email replies from the company. Was told that (despite their online store saying otherwise) the saber I purchased was out of stock and would 6-8 weeks to order in the parts. Fine, I can wait. It's been 9 weeks, heard nothing from them at all, despite numerous emails, including several emails to cancel a 2nd order made in error. After hearing how the owner treats his staff, I cannot in good conscience recommend this store, despite their designs being stylish.

The products are fantastic, I love my sabers. However the overall Customer service and Communication is severely lacking.

I made my order with the understanding that since I ordered products that were in stock that I would not have to wait the 3-4 weeks. When I asked about this I was given some information that didn't make sense to someone outside of the company. I was told there was 3-4 weeks lead time. To your customers, that could mean it's 3-4 weeks till we get the order or it could me 3-4 weeks added to the normal time it would take (which also was not clear). Overall I waited about 6-7 weeks for my order. This would not have been an issue if I was told it would be that long. I had a few correspondence with someone from your team but none of those correspondence gave me an ETA.

Had I been provided all the correct and relevant information about what to expect I would not have any complaints. Overall your products are great, I love how they look and feel. My Son and I have a lot of fun with them. I would absolutely order more in the future.