Ultra SabersReviews 19,632

My saber arrived faster than I expected (especially considering COVID-19... even if it had taken 4 months to get here I would have been okay) and when I opened the package it was pure joy. It's truly gorgeous and honestly beyond what I was expecting.

This is the first higher-end saber I've bought and I was really impressed with the weight and feel of the pommel/hilt. I got an Initiate LE v4 stunt saber in violet amethyst. It's sturdy and I'm not scared it's going to break, but isn't too heavy to twirl around and practice with. The only downside is that the sound terrifies my dog, but even practicing with the saber off or sound muffled feels really good.

Ordered 2 sabers in January, and received my order in April (9 weeks later). Neither were complete nor correct, including upgrades I had paid extra for not being included or installed. Immediately contacted customer support and got their automated "please be patient" email. That was 3 months ago, and after several follow-up attempts I have yet to receive any response from an actual person. I cannot recommend this site at all.

We got a saber with the emerald color set up and have its default set up to have it pulse white and yellow. It's cool but we've found that the battery doesn't last long. Plan to hook it up to my pc and change the settings but keep putting it off because it's a pain to get it to connect. As the battery dies the yellow pulse shifts from yellow to orange to red to dead. When it first changed color we hooked it up to fix it (obviously later figuring out it was the battery) but it took multiple tries to get it to connect to the ultrasaber launcher.

TLDR; Looks great, battery does quick, connecting to pc to change settings is a struggle.

My only real problem with ultrasabers is their poor customer service. I do not mean the time everything took, which can be expected with all of the limitations caused by the coronavirus restrictions, i mean their general CS policies. I had accidentally selected the wrong shipping address, actually caused by their check out system automatically switching it since i had not used this credit card before, and did not notice till after check out (including the shipping cost). I contacted them immediately, 2 weeks later i finally got in contact with someone who eventually told me it would cost almost $40 to change the shipping address. I feel that such a simple change made on an order that was still processing at the time should not have cost anything. They were completely unwilling to even discuss it, simply told me the charge and after i refused my order was put back into the order queue. In short, their customer service needs some work. I would also wait a few months until the coronavirus restrictions are lifted before ordering anything, otherwise you will have a heck of a time even contacting them if needed.