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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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It is a gift for my fiance so I haven't played around with it yet. It looks amazing though. It's absolutely perfect. He's going to love it.
Not ordering again from here. My last 4 emails not answered. Took 7 weeks to get my order for my son's birthday.
Had to contact better business bureau and start a claim with bank before you guys shipped me anything.
It took awile to get my saber but now that it is here i l'm happy with it.
7 weeks is way too long for a grab bag Saber, that Frankly was pretty plain. Just a silver metal tube basically. It took 4+ emails to get any meaningful response and then it was just "please be patient". Lead time is 2-4 weeks as per the website. Will not be purchasing from US again
Customer service is non existent.,. Placed order that had estimated arrival of 2-4 weeks and after 10 weeks still not a word. I have left 4 voicemails and 4 emails and still have not received a response. What good is a product of you never get it
I love how easy it was to customize the light saber, cant wait to bring this to a con next year! Only thing I suggest is to keep the total there while your customizing it so you know how much it is before check out
Firstly, I ordered my sabers in March. I had not received them into May, and when I went to check on the site I saw that Ultra Sabers was running a promo that said they would get sabers to customers within two weeks. So, two months later, I was wondering what was going on. Long story short, I had to contact them for them to speed up my order and things were great for a couple of weeks after I got my sabers.
But on June 15, I contacted Ultra Sabers about the one saber I purchased that had a sound board - it no longer lit up, nor had sound. I had checked all the basics, recharged the batteries, etc., to no avail. No response. Forwarded that message on June 19...no response. I just now e-mailed the messages back to them (July 9) and I am awaiting a response, but not holding my breath.
I bought 2 sabers that my son and I absolutely love! Took about 6 weeks, which was expected.
Very easy to understand every aspect of what you're doing
Overall experience was great. The only downside was that I received the incorrect balde plug. Otherwise amazing.
As we live in Australia, the shipping cost certainly add to the overall cost significantly, however it is of very good quality and the product itself is of a durable standard. My son loves it. His sister is envious!
Fast delivery on the sabers I ordered, and great quality.
The light saber is cool and exactly what I thought it would be when ordering.
Great delivery speed, only took about a month! Great place to shop.
Mystery bag success! I ordered during May the 4th sales, so it took awhile to finally get but best Covid depression buy ever. Once it shipped, I received it within a couple of days. Now I need one with sound.
The product was ordered May 8. Given the current situation with Covid-19, I expected some delay and received an email stating that there was a 3-4 week delay. After four weeks, I sent an email requesting informatation.
No response.
At 8 weeks I called Ultrasaber and the voicemail suggested I email *******@ultrasaber, rather than *******@ultrasaber. I did.
No response.
I was on the verge of cancelling my order when I received notification that it had been shipped. It arrived two days later. The product is amazing and was easy to order. I would have preferred a little more communication. All that was needed was a response telling me that the delay was longer than expected.
Would like for the right stuff to be sent to me soon but good products.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members