I ordered a paper several weeks before it was due just to give the service to find a suitable writer. However I started checking the status of my order and he/she kept telling me my paper would be ready by a certain time and it was not, I was not even able to review the first draft because there wasn't one to review. In fact the writer never started the paper. The night before the paper was due I received an email from the writer informing me he/she was sick and therefore couldn't deliver the paper. Very unprofessional and I ended up using another service who delivered my paper 5 pages in 8 hours. It was pricey but very worth it. I will never use these services again...
I have used this service twice now and both times the order came in WAY after the specified time frame. This would't have been so bad if they had given me a heads up that this would be the case. Instead i was assured that it would be available when I needed it, of course when the due date rolls around the writer stops all communication so I am in the dark waiting for my order not having enough time left to finish it myself because they gave no warning that it would be over 2 DAYS LATE
Hi Jesse,
Thank you for taking the time to leave your feedback. We have been busier than we projected, but that really should not affect our clients, so I sincerely apologize for your orders’ delay. Typically, we partially refund late orders by the difference in the purchased delivery and actual delivery. Due to your correspondence in order 52924, we have processed a full refund. If that delay affected your standing, I apologize profusely.
Our services are intended to deliver model products; however, when products are delayed, our clients are unable to use them as guides. Thus, that delay is inexcusable on our part.
Regarding order 49416, you purchased a 24 hour delivery. Unfortunately, the instructions called for addressing the themes in a documentary and the documentary was not easily accessible because it was not available online. Thankfully, the writer was able to find another way, but it did cause a delay. As a tip, when using services such as ours, provide writers with every detail, including links to any videos or references that are not widely known.
Should you decide to try our services again, email support before placing your order, and reference this review. We’d like to offer you a special 15% discount as a token of our apology.
We look forward to hearing from you.
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Ok - I read some reviews with the whole late thing BUT I fully believe that it's your paper so if you want to get it on time... CALL THEM! I had a similar situation with them where my writer disappeared, and my paper wasn't reassigned because of a glitch, I noticed something was wrong so I called. My problem was immidetly resolved and I recieved my paper. Logically you are ordering people to do your work so you should give yourself a cushion for error. You can't blame them because what they delivered to me was beyond great! I finally found a place where writers can actually write and I don't feel bad spending my money. My GPA thanks you.
DO NOT USE ULTIUS! I've sent 3 emails to them with no response. My paper was almost 24 hours late and I missed my deadline. Every time I called it went to a voicemail. This place is nothing more than a pretty website with shady business practices. You WILL NOT get what you order and that I promise you. You will receive a plagiarized paper. If you've made it to this hidden review section, you should know better. Too good to be true. A "C" is better than turning in nothing and that's exactly what will happen if you use ULTIUS.
Hi Ben,
Thank you for taking time to leave your feedback. All of our reviews are easily accessible from our home page. We do not believe in hiding negative reviews. Incidentally, credible companies may have negative reviews because certain events may happen that are out of their control.
At any rate, I am sincerely sorry your experience was negative. It's a busy time of the year for us, but that is by no means an excuse. At your earliest convenience, can you email our support team and ask that they forward your email to our customer support manager? We do not condone plagiarism, so if your order had any unoriginal content, we would like to know so we can resolve this situation.
We look forward to hearing from you.
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I have used this company several times as my life circumstances recently changed. I didn't want to withdraw from the course and this service met my needs. Most times I tweek the papers but iit's because I choose to. A great service... helped me a lot!
As a new father I just didnt have time to write my own paper. The quality of the essay I got from Ultius was really good and I'm glad that I was able to get a good grade in the class. Thanks Ultius, I'm really happy that I listened to the positive reviews here and went with your services
If I could give more than five stars I would. I have been using Ultius for over three years and counting. I'm very satisfy with their work and I have recommend their services to my friends. The assignment is on time, customer service answer emails in a timely manner. Thank you so much. YOU HAVE A CUSTOMER FOR LIFE!
Hi A. F.,
Thank you so much for your loyalty and business! Ultimately, we hope our services are consistently high quality, so it's wonderful to know you've been a client for three years now. We appreciate the compliment and we appreciate you! Please contact our customer service team so we can offer you a special discount code as a thank you for your time.
Thank you very much,
Ultius Support
Call/Text: (702) 979-7365
Email: support@ultius.com
Live Chat: On our Website, http://www.ultius.com
Ultius provide excellent service on writing. Have a lot good experience. They are really helpful when i get difficult assignments and i will continue using them!
Hi Ian! Thank you for taking the time to leave your feedback. Tackling rough content can be difficult, so we're glad our writers have been able to provide assistance! If you need anything, don't hesitate in contacting our 24/7 support team.
Thanks again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I think this is one of the best companies out there when it comes to writing. They have helped me tremendously with my editing and diction. If you need a good writer I highly recommend Ultius
I've worked with other sites before, but none compares to them. They are efficient, very responsive, and most importantly, I don't have to reread and reorganized their finish product.
Ultius is just a big ol scam. They hire people from fiverr to do fake testimonials on there company. For example they hired this chick on fiverr http://www.fiverr.com/bachas85 to do this fake positive testimonial http://youtu.be/g2pFoBbDphI, it's hard to trust a company that pays people to do fake testimonials. That's just the beginning, they are also paying people with amazon gift cards to leave positive feedback for them on sites like this one sitejabber.com and BBB.com. I they have to lie to you with fake customer reviews, what else are they lieing to us about?
Hi John,
We're very sorry to hear that you've had a negative experience with our company. As a matter of policy, pride, and professionalism, we do not (and never have) created false reviews on any review website.
We do offer incentive programs for our customers to post feedback on third-party review sites. The purpose of these review sites is to maximize and centralize the feedback we get from our customers in order to better our service. The gift cards are part of our incentive program to gather feedback on our services, and we encourage our customers to post their honest opinion on our company, be it positive or negative.
With regards to our customer testimonials, we do hire third party professionals to record testimonial videos. For privacy reasons, video reviews have been transcribed from emails sent to us from clients. We value customer privacy highly, and we have this public disclaimer in the link below to ensure that viewers are well aware that these are transcribed emails. This testimonials are dramatizations of actual client emails sent to us, and while the actors are not themselves Ultius clients, their work does reflect real customer opinions.
If there's anything we can do to help make your experience a better one, please feel free to contact our customer support staff at the contact information below. Our support team is more than ready to do whatever they can to make sure that any experience with our company is a positive one. You can call, text, LiveChat, or email us below.
Thank you,
Ultius Support Staff
Phone/Text (702) 979 - 7365
support@ultius.com
http://www.ultius.com/explore/ultius-reviews.html
I was swamped with assignments and needed a case scenario done in 2 days, I had it back and ready for review, not only on time, but early. I will use Ultius again.
Hi Robin,
Thank you so much for taking the time to leave your feedback. Services such as ours are intended to give our clients a little breathing room in their hectic schedules. I am so glad we were able to assist you!
Thanks again!
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Very professional company with great customer service. I have to work full time and could not have completed my program without the help this company provided me.
Thanks Noel! We value our customers above all else, so it's always good to hear positive feedback from happy clients.
Have a great day,
Ultius Customer Support
I was extremely impressed with my one experience using Ultius.com. I had too much going on in my life (work, etc., etc.) to complete a paper on time myself, and was forced to resort to trying out a writing service. (A first for me). I requested an in-depth 8 page research paper for a senior-level course within 24 hours (a TALL order!) and Ultius.com delivered. I did a tiny bit of touch-up editing as one would expect, but that was literally less than 20 minutes of my time. Trust me when I say that I was worried the whole wait time, but in the end they had the file available for download before the 24 hours was even up. There was someone available online the entire time to answer my questions, and I'm sure I was probably more than a little annoying. I would absolutely recommend Ultius.com to other students in need of assistance, although I'm sure its polite to give them more time than I did!
Great job guys! I appreciate your work enough to come write a review, and I think that says a lot. I finish school very soon and probably won't even need help again.
The company is so clutch. I hate writing; they make it so easy for me and it's tax deductible. I will be using them for summer courses- I just wish discounts codes were easier to come by.
Ultius had been a great help to me in this stage in my degree. The customer service is awesome and I'm grateful that they have writers and I'm please with their work
Hi Shenique! Thank you for taking the time to leave your feedback. Our clients are important to us, so we are glad to hear you believe our support team is awesome. We think they are pretty awesome too! Thank you again for reaching out. We always appreciate our clients' feedback!
We look forward to working with you again!
Lisa
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
Things start of on a positive note, however all business wanting a customers business start positively. The orders process is simple and reliable (confirmation sent to email).
Customers are charged for every detail of the service so be prepared. For a research 10+ page paper due in 30 days it will be $175+ depending on the level. The shipping or delivery process is also simple. Customers are notified via email of a message and upon checking your account the paper is available for download. Customers have seven Days to review and suggest revisions be done. Although, they claim to know what they are doing in the YouTube Video (making you think "I will read through it for any glaring issues,") once seven days have passed you might as well go to the purse or wallet time to pay for editing. Quality is horrible, what the do not tell you is these are sample papers information is incorrect or not accurate and sometimes often poorly presented. If you do not edit and check the accuracy of the content of "professional writers" your instructor will swear you are illiterate. Customer service is friendly, but the most they will do is offer you a 15% discount on your next order ($30.00 off of a $200.00 order), wow!
I seriously suggest going to another agency, writing it yourself (will save money and the frustration of having a professional do a half-$#*! job), or red-pen the hell out of it (again you are correcting professional writers for what you paid to have done).
Hi James,
Thank you for your feedback. Ultius places tremendous value on our clients’ complaints and feedback, and I sincerely apologize for your recent negative experience.
As you mentioned, our order process is simple and reliable, and we do ask our clients to provide as many details as they can. We base our prices on level, length, and urgency (when you need it), but any amount of research is, of course, complimentary. Every order is different, so our writers carefully consider orders’ instructions as they research.
We have found that the most successful orders often have detailed prompts, rubrics, and other guidelines attached for our writers. However, in some cases, that does not happen so we offer a 7 day complimentary revision period. When our clients feel that their orders’ information is inaccurate or poorly presented, we encourage that they request revisions.
If clients need revisions past 7 days, we do have to charge a small fee depending on the urgency. Because our writers are independent contractors, we are ethically obligated to compensate them outside of their original contracts.
At any rate, I am very sorry for your dissatisfaction. As you noted, your experience started off positive, and I am happy to hear that you found our support team friendly. One of our objectives is to provide outstanding client support, and, as you have found, our team is there for you. I wish the discount code could have made up in some way, but I can understand your dismay. I hope you give us a call and discuss your order’s details, so we can properly address all of your concerns and resolve your situation to your satisfaction.
We look forward to hearing from you,
Ultius Support
Call/Text: (702) 979-7365
Email: support@ultius.com
Live Chat: On Our Website, http://www.ultius.com
Great world writers. Timely perfect work for all academic levels. Used them several times without regrets. Highly recommend them to anyone looking for a quick response.
Hello Lydiah!
Thank you for taking the time to leave your feedback! We are thrilled to hear that we have been able to assist you with multiple orders, we strive to build great working relationships with our clients and are happy that you enjoy working with our world-class writers!
Thank you so much for your recommendation! We look forward to working with you again in the future!
Thanks again!
Jamie
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com
I had them write me a personal statement for grad school admission. I was very pleased with their customer service. The writer contacted me and had me explaining exactly how I wanted the essay to be. In 10 days or so, I received my complete essay and I LOVED it! I had the writer change the length of the essay to fit the requirement, which he did. I'm very pleased with his writing, and their service overall. This website my second option. I first went to EssayThinker, and I was very disappointed! They essay they wrote me SUCKED! I was like a highschool student was writing it. So I went to Ultius, and even though it was more expensive, it was worth it!
Writers in Ultius are highly experienced and would do a brilliant job for you. Quality and speed is guaranteed. The first time I dealt with Ultius resulted in an "A". Awesome!
Overview
Ultius has a rating of 3.7 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work and several times. Ultius ranks 29th among Academic Editing sites.
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Hi Rosaline,
Thank you for taking the time to leave your feedback. I understand your frustration, but, unfortunately, writers do have emergencies. At the end of the day, we just hope they are okay. However, we do feel badly when writers’ emergencies affect our clients.
I was able to locate your order. The original delivery date was April 9, so the writer provided the notes, draft, and research material for the next writer. We fully intended to deliver your order by your deadline; however, you canceled your order on April 8. This does not justify your experience, but I thought you should know.
Thanks again for your time. We do appreciate all forms of feedback as it gives us the opportunity to understand what our clients need and what they do not need.
Best wishes,
Dante
Ultius Client Support Representative
Call/Text: (702) 979-7365
Email: support@ultius.com