Things start of on a positive note, however all business wanting a customers business start positively. The orders process is simple and reliable (confirmation sent to email).
Customers are charged for every detail of the service so be prepared. For a research 10+ page paper due in 30 days it will be $175+ depending on the level. The shipping or delivery process is also simple. Customers are notified via email of a message and upon checking your account the paper is available for download. Customers have seven Days to review and suggest revisions be done. Although, they claim to know what they are doing in the YouTube Video (making you think "I will read through it for any glaring issues,") once seven days have passed you might as well go to the purse or wallet time to pay for editing. Quality is horrible, what the do not tell you is these are sample papers information is incorrect or not accurate and sometimes often poorly presented. If you do not edit and check the accuracy of the content of "professional writers" your instructor will swear you are illiterate. Customer service is friendly, but the most they will do is offer you a 15% discount on your next order ($30.00 off of a $200.00 order), wow!
I seriously suggest going to another agency, writing it yourself (will save money and the frustration of having a professional do a half-$#*! job), or red-pen the hell out of it (again you are correcting professional writers for what you paid to have done).
Hi James,
Thank you for your feedback. Ultius places tremendous value on our clients’ complaints and feedback, and I sincerely apologize for your recent negative experience.
As you mentioned, our order process is simple and reliable, and we do ask our clients to provide as many details as they can. We base our prices on level, length, and urgency (when you need it), but any amount of research is, of course, complimentary. Every order is different, so our writers carefully consider orders’ instructions as they research.
We have found that the most successful orders often have detailed prompts, rubrics, and other guidelines attached for our writers. However, in some cases, that does not happen so we offer a 7 day complimentary revision period. When our clients feel that their orders’ information is inaccurate or poorly presented, we encourage that they request revisions.
If clients need revisions past 7 days, we do have to charge a small fee depending on the urgency. Because our writers are independent contractors, we are ethically obligated to compensate them outside of their original contracts.
At any rate, I am very sorry for your dissatisfaction. As you noted, your experience started off positive, and I am happy to hear that you found our support team friendly. One of our objectives is to provide outstanding client support, and, as you have found, our team is there for you. I wish the discount code could have made up in some way, but I can understand your dismay. I hope you give us a call and discuss your order’s details, so we can properly address all of your concerns and resolve your situation to your satisfaction.
We look forward to hearing from you,
Ultius Support
Call/Text: (702) 979-7365
Email: support@ultius.com
Live Chat: On Our Website, http://www.ultius.com