The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
Easy site to use and was kept informed of where parcel was and when it was delivered My grandson loves his new shirt
Everything ran smoothly but although i had notification of the stage reach there was no time indication and i did have to enail to find out when delivery would be made. Overall though even though printing was included delivery was quite qyivk. Excellent value for miney
Really surprised to find these to buy. Bought on Friday delivered by Monday. Magic. Will but off uksoccrshop again.
I ordered a football shirt for my sons birthday and as the site stated it was Available Now I paid the premium for Courier delivery. However once I received the order confirmation the status was pre ordered with no delivery date available. I contacted the supplier using the email address provided, how ever there has been no reply from them. So now I have a disappointed son and have paid for a speedy delivery which is not going to happen so wasted my hard earned euro. Be aware of false advertising on this site. This is a very poor service and I would advise people to be very wary when using this site.
I ordered a Liverpool training top, which I managed to receive free delivery for by using a promo code. The top came within 2 days and the quality was as I expected. I was very happy with the service.
Very speedy delivery. Good service. Pleased with the purchase. Would definitely be happy to recommend to others.
The only way to even be able to leave a comment is to select either awesome or excellent so I had to lie in order to leave my message- says it all!
If you are happy to pay extra for next day delivery and then not receive your order for 3wks then go for it!
Absolutely terrible... all is good until there is a issue with the quality of items delivered! If there is a problem with your order all of a sudden your emails go unanswered. We ordered 2 Ac Milan kits for our sons... 1 arrived with absolutely horrible printing on it and the other didn't show up. They asked for photo proof which I supplied and then no response despite numerous attempts for a explanation. They have processed a refund for the missing kit but I am still waiting for the funds to land in my account... don't order from them they are a big risk!
Ordered a top from Amazon and it was mailed same day and was in my hands within 48hrs. Amazing speed!
Very pleased with my Real Madrid football top complete with name and number, gift for my son birthday. I am confident he will love it. Many Thanks.
Excellent discounts; excellent service. Printing service is excellent especially if you can use a special offer for £5 printing. Will use the site again. Thanks for everything.
Quickly delivered item, as described, only issue was that the automatically added 10% discount being run site wide was not added even though it said it was and price was the same as quoted before adding to basket and checking out
Parcel arrived on time and was carefully packaged. The product was just as we hoped and we were really pleased with our purchase. Thank you.
Thank you kindly for delivery to Vienna in just 3 days. Good team. Very happy. My son loves the jersey.
Hi,
The Barcelona kit with printing was exactly what I was looking for as a gift for my son who had just had his tonsils out. It arrived quickly after purchase and with no problems. Product not over priced either, we are SWFC and a kit for my son for them cost nearly £100.
The only thing I would say, is that I don't remember seeing an email to say that the product had been sent / posted.
Will definitely be using you again.
Regards
Steve
Well pleased with the prompt service, and whilst the items purchased are not for myself I know 2 little boys who will be delighted with them. Thank you.
Good prices and quick delivery, website is a little awkward to navigate at times and I think a returns sheet should be included with deliveries as I have to download it and print it myself which is a pain ad I don't have a printer in my house. Would recommend to friends, however.
Answer: File a complaint with UK action fraud. I did and if enough people do the same they may eventually investigate this company. They are thieves plain and simple. I also don't know how site jabber can rate them at 3 and a half stars when nearly 50% of reviews are negative.
Answer: There is no phone number for UK soccer shop I used email to get InTouch
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