The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
I had an unusual requirement for an overseas shirt with bespoke wording, and found uksoccershop very simple to use to met my requirements... Thanks a lot
I buy my nephews shirts every year I cant remember them all but here's a few, Corinthians home Carlitos 10, Netherlands home Bruma 14, schalke 3rd Raul 7, Romania Mutu 10, Russia Home Mostovoi 10, Ukraine Away Shevchenko 7, Ac Milan home & 3rd Balotelli 45. Im sure I've bought more in the past going back 15+ years I think? Lol UK Soccershop Proper Doing business with ya and the anderlecht Shirt okaka 99 is spectacular My nephew will have a great surprise
I was trying to find 17/18 LFC GK shirt, out of stock at club shop and all other main stockists - uksoccershop in stock and in my hands within 2 days, many thanks
Complaint re order number *******. I have used Twitter, FB & email all messages ignored. Damaged kit, wrong socks! £58 I demand to speak with a manager
I purchased two PSG strips with 'Name and Numbering' for my kids. Very swift delivery and I liked the email updates alongside the courier tracking service.
Efficient, swift and spot on throughout.
Excellent quality
Good price
Very reasonable
Good deal
Should be priced like this pair shorts
Would do this again
Thanks
Excellent service and delivery. Item arrived quicker than was expected, and was exactly as described.
Brilliant product cheaper than the official LFC store. Zip up top looks classy, the deep red colour gives the top a fantastic look.
Ordered a football strip last Monday, personalised and selected 2 day delivery. Nothing flagged up anywhere when ordering or checking out that delivery would be delayed, they happily took the additional payment for faster delivery. One week later and I still haven't received my purchase! Contacted customer service at the end of last week as this was a present which I needed for Saturday. So customer service were rude, unhelpful and lied - they stated that I would have been notified at checkout about the delay. If I had been then I would have bought the item from elsewhere to save me having to rush out on Friday to buy another present!
Yesterday I received the email asking me to click on a star to leave a review and unsurprisingly when I clicked on 1 or 2 stars it took me to a blank page - but then shock, after reading other reviews stating click on 5 stars and the page loads, it does! From this page you can then select a lower star rating anyway so it's a wasted effort!
This whole purchase has ended up being a waste of my time, money and patience. I would definitely never deal with this company again and would encourage others to avoid them also.
Genuine South Africa Cap delivered 2 days after ordering. Was quoted longer but came sooner. Would recommend UK Soccer shop!
Extremely easy ordering system and very quick delivery with good packaging, will definitely be ordering from here again
Great variety, sometimes out of stock though. I luckily found a t-shirt i had been looking for a long time, it hasn't arrived yet but I'm excited to get it. Highly recommended page, nice interface, good and different things. For sure I'll use the page again
Both items received without any problem and authentic club shirts. Will use there services for any future purchase of football shirts/strips
Usually pretty good, their communication could be better though, like recently they said my order had triggered security checks and when i sent them what i thought was what they needed i never got confirmation (yes the shirts arrived) but they also failed to tell me they had been sent out, so i sent them an email and they didn't reply to that either, i will say i will definitely continue to shop here though as my relationship here is generally very good.
I've been waiting for nearly a month for an item that was listed as 'available now'. Incredibly disappointed as this was to be a gift for my nephew. Very little response from them save for them repeatedly telling me that the stock has not arrived from their vendor. The false advertising is completely unacceptable and if an item is a pre-order item or *gasp* UNAVAILABLE, then do us all a favor and say so. Ridiculous.
You can get a lot of soccer stuff here. Although better pay a bit more for a premium shipment, so your parcel wont get lost or delayed.
Thanks alot. Arrived on time if not early. I Will use you again. Made my girlfriend a happy bunny. She's happy with what she recieved
0/10 for your incompetent service. My order no is ******* No communication you do not answer your ******* number. I have reported s you poor service to pay Pal. You have caused distress to my disabled Son who has NOT RECEIVED HIS 18TH BIRTHDAY PRESENT which was ordered from you.
Ordered a Rangers shirt on a Thursday. Arrived on the Saturday morning. All was in order. Great service: I'm well pleased!
It is nice to have access to authentic clothing. There aren't many places for me to get football kits of my country (Jamaica) in-store or online.
Answer: File a complaint with UK action fraud. I did and if enough people do the same they may eventually investigate this company. They are thieves plain and simple. I also don't know how site jabber can rate them at 3 and a half stars when nearly 50% of reviews are negative.
Answer: There is no phone number for UK soccer shop I used email to get InTouch
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