These SCAM reviews go back 2 full years. How on Earth are they still in business? Anyone else notice that when you type in "www.uberseat the drop down menu also pulls up www.seatgeek.com? Are they one and the same?
I almost went into a panic when I didn't have my tickets 2 days before my event, especially since they were "confirmed" 3 months ago... However, I was able to send an email and received a timely response with the link to my tickets attached... The terms state that you should contact them if your tickets haven't arrived 2 days prior to the event and no earlier than 2 weeks prior to your event, so I think as difficult as it is to be patient and proactive you can get a great deal on seats if you are willing to do just that!
Stay far away from this ticket seller. They routinely list tickets they do not have, and you won't find that out until it's too late - like the day of the event - and then the event is sold out.
Their terrible customer service will just stick to the letter of their terms and site policies, and do absolutely nothing about your complaints. Then get ready to work for weeks to get your refund.
Uberseat is a really terrible business that simply cheats people out of their money.
I ordered tickets for a Stanley Cup Finals game on Uberseat via Seatgeek about five days before the game. Immediately after I ordered them I noticed the reviews on this site, and despaired at how stupid I had been, and was genuinely concerned I had been ripped off. Once I saw the fine print said the tickets would not be emailed until two days before the event or later, I felt even worse. It was an all-consuming, crippling anxiety. I even made myself a deal: if I got into the game as planned, I would write a review here.
It turns out, that I got the tickets by email about 36 hours after ordering, and they worked fine (I went extra early in case they were double-sold). That said, it was barely worth the stress...
Turns out if you call this place 20 minutes after your credit card is fraudulently used, they still run it and help the criminals obtain free stuff on your hard earned income. And it's no surprise they will help you feel at ease by referencing your credit cards policy of protection and their reimbursement of funds to you. Ironically 3 other ticket companies notified of same problem stopped the charges and canceled tickets. I'd suggest using a site where honor and integrity outweigh fraud.
Hi Joshua, if someone fraudulently used your card to purchase tickets, you need to contact your bank first and foremost to issue you a new card and take off the fraudulent charges off of your card. UberSeat cannot take off the charges on your, as we do not have access to your bank information.
We did not run your card. You called us about a fraudulent charge on your card after the order had already been placed. Unfortunately, there's nothing we can do at that point--you must get in touch with your bank so they can stop the fraudulent activity on your card. We can't reimburse your card because your bank already did so--PayPal refunds cards for fraudulent activity.
UberSeat is just a ticket company, so we cannot prevent fraudulent activity nor can we reverse any charges on your card. Most credit card companies are able to protect you if you credit card is compromised, but it is not UberSeat's responsibility to do that for you. Please reach out to PayPal to dispute the charges and notify them of the fraud you see on your card.
Ordered tickets online and they did come but not till the day before the event. The name and credit card number were changed but I called and they said it was because they buy tickets off of others and sell them(have high standards and don't buy from just anyone). I won't be able to find out if they will work or not till I go to the event tomorrow but they said I will get a 200% refund if they don't work. They responded to my emails and calls so no complaints there but this still worries me.
We purchased NFL tickets for an upcoming game in London. We have tried on several occasions to resolve the delivery of those tickets to no avail. I have verified through Federal Express that these tickets have not yet been sent. After reaching out to the company, they have still not provided an explanation. It's beyond refunding money for a ticket. We have purchased airline and hotel based on our purchase of these tickets. Their webpage prides itself on 100% satisfaction but lacks that in poor/non responsive customer service. I will never use their service again; in the meantime, I am hoping they redeem themselves with expediting and ensuring we get what we paid for prior to our departure.
Ordered tickets for an event for my 5 year old twins. They had their heart set on it. The event is tomorrow and no tickets or word from this scam company. Sent emails and phone messages with no response.
UPDATE - They ended up sending the tickets via email just hours before the performance. In the end they fulfilled their obligation, but did so in a very sloppy and unprofessional manner. We did get the tickets, but I highly doubt I would use this service again just due to the stress it created.
I read some negative reviews after purchasing tickets to a Chicago White Sox game for my husband's birthday which made me really question that decision. I am honestly so glad that I didn't read them beforehand otherwise I may have missed out on a very awesome time! I ordered six tickets in the 5th row along the right field line for only $21 a piece, with no additional fees! I became a bit nervous when I didn't receive the e-tickets immediately but I was reassured when I emailed the company with my concern. They responded back very promptly and within a few days of that email I received the tickets and we had no problems getting into the game. After we had a great time at the game I promised myself I would write positive reviews wherever I could! I will definitely use them in the future!
After ordering tickets through Seat Geek with the seller listed as UberSeat, I too saw all the bad reviews. My. Experience went perfectly though, so I did want to share my good experience. Tickets were for the Redskins game. I purchased through Seat Geek a week in advance. I was emailed immediately that Seat Geek was waiting for confirmation from the seller. I received the tickets via email from UberSeat within 10 minutes. I printed out the day before no problem. My card was charged correctly. We got to the game about two hours early to have time to go to the team store and get food. The seats were AWESOME. My tickets scanned with no problem. Unfortunately I did have some angst because of the bad reviews were here, but I did see Ubers replies and felt confident even if my tickets were double sold, Uber would do the right thing. I'd definitely recommend them and would use again. By far the cheapest good tickets I could find for this game.
Purchased tickets for an NFL game this weekend. Received a confirmation instantly, confirmation also gave the tickets seller 24 hours to accept the purchase and UberSeat assured money back if the seller did not accept and get tickets to me in time for the event. I received my tickets within the hour via email. Got great seats at a much better price than StubHub. Will use them again!
I bought tickets through uberseat and although I've downloaded the latest pdf on both a mac and a pc, I still can't print them. What the heck? This concert is tonight and I can't go without tickets! I've been calling their phone all day NO ANSWER.
Update - i received the tickets and they seem to be in order. Phew. But still low grade for the lame customer non-service phone number
Received the tickets via SMS Tues eve at 6.30pm. Sent various emails, left several telephone messages with no response. The game which we are attending was on the Wed.
I am only going to use Ticketmaster.com in the future.
I booked concert tickets through Uberseat, when we arrived we were informed our tickets were already used. While this wasn't uberseat's fault (the broker they bought from apparently sold the tickets numerous times through multiple venues) it was a super disappointing and frustrating experience. That is the risk of buying through any third party though I suppose.
The upside is that Uberseat is an extremely reputable business -- not only is their support very quick and helpful, but they refunded me 200% of my tickets. This means I got a free $160 in my pocket for the inconvenience. While I'm careful not to use third parties in general, if you have to, Uberseat's policies are extremely generous if things don't work out.
This is a SCAM! Took my money for a Broncos/LA Rams game way back in April 2016 and NEVER delivered the tickets. Don't try to contact them. THEY NEVER ANSWER. Voice mail, email, and text. NOTHING. Took my money and ran. This is the biggest Bull$hit company there is.
Ordered tickets last night for the ALDS in Baltimore today. Its now 2 hours before the event, order status is still "created" and cannot get through to customer support. They have my money so I can't even make other arrangements. My advice, don't even consider UberSeat for high demand tickets or last day purchases. Their customer support isn't equipped to handle it.
I bought 2 tickets from them for River Dance show in San Jose, CA.
Paid $86/ea and received the tickets via email a few hours later. To my surprised, the seats were way to the far left corner, and the ticket face value was $40/ea.
I checked with TicketMaster, and they had 2 seats on the same row but closer to the center at $43/ea plus $12 processing fee.
I thought i paid premium for good seats, but unfortunately, it wasn't the case. I should know not to do business with Uberseat; since their review is quite poor on the wire.
I contacted their help desk via email asking for refund the overcharged amount. I've doubts that they'll do so. I don't know where they got their tickets from, but i hope they have some sort of quality control to be sure the customers gets what they pay for.
All said, it was a bad experience and i hope it helps you to make a decision on your next ticket purchase with Uberseat.
Was charged for tickets that I never received. What's more is they refused to refund me because they said I downloaded them, probably with $#*!ing magic! Tried to talk to a manager about my issue. He was belittling me and being disrespectful. Never use Uber Seats. I hope you all go to hell after chocking on your own $#*!!
Thanks for submitting this review. Our ticketing delivery system works in a pretty straightforward manner. When tickets are delivered, we provide a link that can be selected in order to download the tickets. When tickets are downloaded through that link, we are provided with all of the information corresponding to the download. In this particular case, tickets were downloaded prior to the event.
Additionally, UberSeat didn't receive a notification in regard to this situation until more than a month after the event had passed. Unfortunately, UberSeat isn't able to process refunds for orders that far past the date of the event. Had UberSeat been contacted in the days after the event, this would have been a much easier situation to resolve. UberSeat is always happy to help investigate these situations to see what happened, but after a certain amount of time it is no longer possible. For future reference, please try to contact UberSeat within 7 days after an event takes place to get these situations resolved.
I was freaking out yesterday because they never sent me any email- no tickets, nothing. Then i read all these bad reviews and thought i got conned. I called uberseat and i got through to someone right away and they told me i actually put a typo in my email address and thats why i never got tickets. Ugh. She was nice and fixed it and resent the tickets. I don't know why there are so many bad reviews, id buy tickets on the site again
Will i actually get my money back or is UberSeat a scam? They promised me 150%, issue is i spent money trying to get to the game, etc and I am visiting from out of town, wasted my day, my money and now i can't afford to do something else because it will take days for them to refund my money (praying that they do). Bad business, Seatgeeks should remove them, i see many other customers went through the same thing i did or similar, i just really need to get the refund asap. I would not recommend this place to anyone!
Overview
UberSeat has a rating of 2.3 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UberSeat most frequently mention customer service, credit card and purchase tickets. UberSeat ranks 128th among Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Travis. You emailed UberSeat on February 19,2014 asking for us to cancel and refund your money. Our reply to your email, which was sent to you on February 20, is below:
"Hi Travis,
Thanks for contacting UberSeat. There are no cancellations, exchanges, or refunds once an order is placed; this is indicated in the terms and conditions that were agreed to upon purchase. If you do not wish to use these tickets, we suggest listing them on websites such as StubHub, Craigslist, or Ebay to mitigate your loss.
Please contact us with any further questions or concerns.
Sincerely,
The UberSeat Team"
We're not sure why you're saying you received terrible customer service when we explained to you that we cannot cancel your order due to our all-sales-final refund policy that was indicated on the checkout page when you placed your order. While we unfortunately cannot cancel your order, we did suggest you list your tickets on StubHub, Ebay, or Craigslist to mitigate your loss since you were unable to attend your event.