There is no 0 or that would be my rating
DONT EVEN BUY TICKETS FROM THEM. JUST DONT BEWARE
I purchased 3 tickets to the Brooklyn Nets at Charlotte Hornets game on 2/11/15 for march 25,*******@7pm. I received the following email the same night (We just got your order for tickets to Brooklyn Nets at Charlotte Hornets. Thanks for shopping with us!
We have contacted the ticket broker and told them about your order. They now have one business day to confirm. We'll send you an email with delivery details as soon as they have done this)
I waited for the email stating ticket broker accepted my order and when and where I should get my tickets, it never came and I was never charged. On 4/1 (one week after the game was over) I get the following email (Good news! Your e-tickets are ready for download.
This is not your ticket! Your ticket(s) are available as a link in this email. Please print the attached PDF and bring it to the event. Download your tickets here or here)
So I called Uberseat and spoke to a rep and was assured I would not be charged for tickets I never received and was never contacted about until a week AFTER the event.
Guess what happened next Uberseat charged my credit card $141.00 on May 21st for tickets I never got and this was after talking to the rep and being told I would not be charged. I have been calling and requesting a call back all day and nothing.
BE AWARE OF COMPANIES THAT CHARGE YOU 2 MONTHS AFTER THE EVENT FOR TICKETS YOU NEVER GOT. Here is my Order number: jp0ps3qyud to confirm what I said, let's see if they do the right thing. (if I owned a business and I was charging people months after the purchase for something they never received, and it was my error, I would refund the money and offer something for the inconvenience, that's how good companies do) I WILL KEEP YOU UPDATED...
I ordered 3 tickets from UberSeat to a Nats game, had them within 10 minutes.
HORRIBLE! The worst company I have ever purchased tickets from! Do not use this company!
I purchased four tickets to "Disney on Ice: Frozen" through Uberseat.com on October 10,2014. The money, $196, was taken out of my account on October 14,2014. The tickets were for a show at the Royal Farms Arena in Baltimore on November 2,2014.
On November 1,2014, when I tried to locate the tickets, I realized that I never received them. I received a confirmation e-mail on October 10,2014 which stated only my seats and the amount of money I paid along with the order number, n9ajrwkdli. This e-mail had no SKU and no way to print the e-tickets. When I tried to reach Uberseat, I got a voicemail that stated they were open from 12-5 PM on Saturdays and Sundays. The show was at 11 AM on Sunday. I assumed that since I hadn't received the e-tickets, the venue would be able to honor the e-mail I had on my phone. When I arrived at the Royal Farms arena on Sunday, they could not honor the e-mail. Since Uberseat's customer service does not open until 12 PM on Sundays, I purchased four additional tickets so as to not devastate my daughter and goddaughter that were with me, expecting to see Frozen. Uberseat boasts a 100% Satisfaction Guarantee. I assumed that when the show was over and customer service opened, they'd grant me a full refund since I was unable to use the tickets that I never received in my e-mail. The tickets I purchased at the arena were $172 and in section 308. For a comparison, the tickets I purchased through Uberseat were in section 221. That is quite a difference.
After the show, I contacted Uberseat and spoke with Megan. She was very rude and completely unwilling to help me in any way. She said that since the tickets had been sent, there was nothing she could do, whether or not I received them didn't matter. She actually hung up on me.
I also e-mailed Uberseat's customer service. I got the same answer that since they had sent the e-tickets, I had no reason to be refunded. The fact that I never downloaded them or that I had to buy an additional four tickets upon arriving at the arena makes no difference to them. Why would I NOT download tickets I paid $196 for? Why would I go to the arena and purchase an ADDITIONAL FOUR tickets when I had already purchased four tickets in a better location?
Since Uberseat refuses to help me, I've filed a dispute with my bank. Today I've been researching Uberseat and it seems that MANY people have had this same issue with this company. Uberseat should really be put out of business because this is nothing short of a scam. Aside from that, it is the WORST customer service experience I've ever had.
Horrible customer service. Total scam.