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Claim Your BusinessUber Eats has a rating of 1.07 stars from 1,252 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uber Eats most frequently mention customer service, credit card, and wrong order problems. Uber Eats ranks 153rd among Food Delivery sites.
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Uber Eats refunded 2/3 of an order that was the wrong items. The driver delivered 4 of 6 items that were not correct. I contacted Uber Eats and they refunded that part of the order. Thank you.
Ordered some breakfast for my family and I never got my delivery. The delivery said he left the food in our lobby. Which we had instructions to come to our door with a pin that I have to tell him to confirm that he deliver the order. Nope left it there by the time I got my kids ready the food was gone and so was he. Contacted support and they basically said sucks to be you. No refund. $#*! this company. Never using it again.
Uber Eats refunded 2/3 of an order that was the wrong items. The driver delivered 4 of 6 items that were not correct. I contacted Uber Eats and they refunded that part of the order. Thank you.
You guys have always been there throughout the past 2 years without fail I have to thank you guys from the bottom of my heart
I ordered food and merchant made bad food and he was ready to replace it but uber doesn't want to replace and doesn't want to refund after making me wait for 1 hour on call and i feel so bad about it. They just want to save their share of profit and feels like they are being so cheap. How many ppl agreed with me that they just want dump any kind of food and we should accept it
I have back issues so it can be hard to get out sometimes, UberEATS charges me a reasonable amount to have an immense variety of food that is really chosen from mostly restaurants of quality. Very happy.
The best business to call when it's late at night or early in the morning when you are hungry or starving. I didn't want to get dressed and I didn't feel like leaving and driving anywhere, so i called and made my order and the food was delivered within 20 minutes and still warm. I definitely will call and order again..
I had major surgery and have been living with UberEATS delivery my meals 100% of the time for 6 months! I have ordered 100s of times and never a wrong order, never a late order, the best of delivery drivers! I would recommend them over any other delivery service. And it is Uber Easy! (A little Uber Humor).
Horrible service. Still waiting on a refund 1 month later. Couldn't even give me the right order. Then hangs up on my customer service call.
We want to thank Honey Baked Ham and Uber Eats for helping us care for a family in a tragic situation. It's so wonderful to be able to get a delivery off to them even though we aren't in town. Lindsey was especially kind. Thank you.
I ordered food using uber eats and when the food arrived i food it was completely under cooked and raw. I reported it the minute i saw the food and i received no response. They waited 2 days and then continue to tell me that the order is older than 48 hours... so they can't help after 48 hours! 75$. Gone! I'm done using uber eats and recommend anyone else to use doordash or something else!
Terrible customer service. Overcharge a minimum of $10. No matter what you won't pay less than$20 with the fees and ridiculous taxes. They refund you only %20 of what you paid without letting you appeal. Sharess your credit card information to the driver. Uber one does nothing, it says it's saving you more but also increased the original amount of the product so you only save a few cents. Doesn't control how the driver handles your food, meaning it can be tampered with.
The gentleman I spoke to took care of my problem within minutes he was the most kind person I would not mind dealing with more people like this on a daily basis thank you
Products used:
Food
Love Uber eats for nights where there is no time for dinner Or lunch at work. Easy to track delivery driver and easy to track food status. Delivery fees are competitive compared to other delivery services.
The overall experience is prime as a driver. The GPS could be better. I want to change from bicycle to scooter class due to prop 22, but won't allow me too. Aside from the flaws, I enjoy driving for the service. Uber eats has great tips at times. We have to buy our own equipment as business owners tho
Products used:
Insulation bag
Decided to try them because even though the hurricane didn't strike here, none of the other food delivery services were working. My order was picked up and delivered fast by a very polite driver. Very good food from Cracker Barrel. So I have no complaints about Ubereats or the food. Kudos!
I have experience over 10 times where my orders are taken one guy was demanding I give him the code and he wouldn't bring my order I was treated poorly called customer service n they said we refunded you and that's good but not the point what is going to be done about this …. These pple pick up our orders and so t bring to the door or wait around like we not looking for them so they can keep it or they go to pick up and cancel after getting ordered the next driver show and there is not order ready this is disgusting and will never use again for service and I'm reaching out for legal action the last guy was disrespectful and we give our adress out n I'm uncomfortable now with that behavior delivery guy name Warren he's is a black male in Dallas stealing orders and treating you poorly when I didn't do a thing to this youn man to treat me this way
I was charged 21 dollars in delivery fees not clearly posted for a 6 inch subway sandwich. It wasn't until after checkout this charge appears on your card. The chat line person was un sympathetic. I'm unimpressed by their business practices and I'm no longer a customer of theirs today
Tip for consumers:
Beware of hidden charges
Products used:
Food
Uber Eats provides you the food you want, when you want it. Open the app and order today!
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