• Uber Eats

Uber Eats

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Uber Eats has a rating of 1.07 stars from 1,252 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uber Eats most frequently mention customer service, credit card, and wrong order problems. Uber Eats ranks 153rd among Food Delivery sites.

  • Service
    720
  • Value
    693
  • Shipping
    511
  • Returns
    541
  • Quality
    616
Positive reviews (last 12 months): 1.1%
Positive
6
Neutral
6
Negative
534
453
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Called their lame brain customer service department.
  • Hence the reason I do not recommend Uber Eats and will be using Menu Log or Door Dash from now on.
How would you rate Uber Eats?
Top Positive Review

“Refund applied”

Stewart M.
2/17/24

Uber Eats refunded 2/3 of an order that was the wrong items. The driver delivered 4 of 6 items that were not correct. I contacted Uber Eats and they refunded that part of the order. Thank you.

Top Critical Review

“Awful company”

Lisa g.
4/7/24

Ordered some breakfast for my family and I never got my delivery. The delivery said he left the food in our lobby. Which we had instructions to come to our door with a pin that I have to tell him to confirm that he deliver the order. Nope left it there by the time I got my kids ready the food was gone and so was he. Contacted support and they basically said sucks to be you. No refund. $#*! this company. Never using it again.

Reviews (1,252)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (406) door dash (46) delivery time (40) customer support (50)
Thumbnail of user stewartm180
1 review
0 helpful votes
February 17th, 2024

Uber Eats refunded 2/3 of an order that was the wrong items. The driver delivered 4 of 6 items that were not correct. I contacted Uber Eats and they refunded that part of the order. Thank you.

Returns
Quality
Thumbnail of user natalieo143
2 reviews
0 helpful votes
May 23rd, 2022

You guys have always been there throughout the past 2 years without fail I have to thank you guys from the bottom of my heart

Service
Value
Quality
Thumbnail of user jareenashaik786786
1 review
0 helpful votes
May 26th, 2023

I ordered food and merchant made bad food and he was ready to replace it but uber doesn't want to replace and doesn't want to refund after making me wait for 1 hour on call and i feel so bad about it. They just want to save their share of profit and feels like they are being so cheap. How many ppl agreed with me that they just want dump any kind of food and we should accept it

Thumbnail of user jaredg11
105 reviews
139 helpful votes
March 9th, 2017

I have back issues so it can be hard to get out sometimes, UberEATS charges me a reasonable amount to have an immense variety of food that is really chosen from mostly restaurants of quality. Very happy.

Thumbnail of user johnr1467
2 reviews
0 helpful votes
June 10th, 2019

The best business to call when it's late at night or early in the morning when you are hungry or starving. I didn't want to get dressed and I didn't feel like leaving and driving anywhere, so i called and made my order and the food was delivered within 20 minutes and still warm. I definitely will call and order again..

Thumbnail of user mindil1
2 reviews
2 helpful votes
February 26th, 2018

I had major surgery and have been living with UberEATS delivery my meals 100% of the time for 6 months! I have ordered 100s of times and never a wrong order, never a late order, the best of delivery drivers! I would recommend them over any other delivery service. And it is Uber Easy! (A little Uber Humor).

Thumbnail of user linwoodd11
1 review
0 helpful votes
January 6th, 2023

Horrible service. Still waiting on a refund 1 month later. Couldn't even give me the right order. Then hangs up on my customer service call.

Service
Value
Shipping
Returns
Quality
Thumbnail of user petey.mcknight
1 review
0 helpful votes
July 27th, 2023

We want to thank Honey Baked Ham and Uber Eats for helping us care for a family in a tragic situation. It's so wonderful to be able to get a delivery off to them even though we aren't in town. Lindsey was especially kind. Thank you.

Service
Value
Quality
Thumbnail of user eddie81mitchell
1 review
1 helpful vote
June 10th, 2023

I ordered food using uber eats and when the food arrived i food it was completely under cooked and raw. I reported it the minute i saw the food and i received no response. They waited 2 days and then continue to tell me that the order is older than 48 hours... so they can't help after 48 hours! 75$. Gone! I'm done using uber eats and recommend anyone else to use doordash or something else!

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelz1190
1 review
1 helpful vote
March 6th, 2023

Terrible customer service. Overcharge a minimum of $10. No matter what you won't pay less than$20 with the fees and ridiculous taxes. They refund you only %20 of what you paid without letting you appeal. Sharess your credit card information to the driver. Uber one does nothing, it says it's saving you more but also increased the original amount of the product so you only save a few cents. Doesn't control how the driver handles your food, meaning it can be tampered with.

Thumbnail of user altonb46
1 review
0 helpful votes
June 9th, 2022
Verified purchase

The gentleman I spoke to took care of my problem within minutes he was the most kind person I would not mind dealing with more people like this on a daily basis thank you

Products used:
Food

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariap2099
19 reviews
1 helpful vote
March 26th, 2022
Verified purchase

Love Uber eats for nights where there is no time for dinner Or lunch at work. Easy to track delivery driver and easy to track food status. Delivery fees are competitive compared to other delivery services.

Service
Value
Shipping
Returns
Quality
Thumbnail of user julianc206
1 review
0 helpful votes
June 4th, 2022

The overall experience is prime as a driver. The GPS could be better. I want to change from bicycle to scooter class due to prop 22, but won't allow me too. Aside from the flaws, I enjoy driving for the service. Uber eats has great tips at times. We have to buy our own equipment as business owners tho

Products used:
Insulation bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user ghostdog37
1 review
0 helpful votes
August 31st, 2023

Decided to try them because even though the hurricane didn't strike here, none of the other food delivery services were working. My order was picked up and delivered fast by a very polite driver. Very good food from Cracker Barrel. So I have no complaints about Ubereats or the food. Kudos!

Service
Value
Quality
Thumbnail of user perrien
1 review
0 helpful votes
November 11th, 2022

I have experience over 10 times where my orders are taken one guy was demanding I give him the code and he wouldn't bring my order I was treated poorly called customer service n they said we refunded you and that's good but not the point what is going to be done about this …. These pple pick up our orders and so t bring to the door or wait around like we not looking for them so they can keep it or they go to pick up and cancel after getting ordered the next driver show and there is not order ready this is disgusting and will never use again for service and I'm reaching out for legal action the last guy was disrespectful and we give our adress out n I'm uncomfortable now with that behavior delivery guy name Warren he's is a black male in Dallas stealing orders and treating you poorly when I didn't do a thing to this youn man to treat me this way

Thumbnail of user amandas2670
1 review
0 helpful votes
January 2nd, 2023

I was charged 21 dollars in delivery fees not clearly posted for a 6 inch subway sandwich. It wasn't until after checkout this charge appears on your card. The chat line person was un sympathetic. I'm unimpressed by their business practices and I'm no longer a customer of theirs today

Tip for consumers:
Beware of hidden charges

Products used:
Food

Service
Value
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Uber Eats provides you the food you want, when you want it. Open the app and order today!

How do I know I can trust these reviews about Uber Eats?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Uber Eats?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business