UberReviews 1,533

The first week I drove for Uber I said 'Uber is fantastic'.

The fourth week, 'it is not bad'.

The sixth, 'something is not right'.

The seventh, 'these guys are crooks and not worth doing this $hit'.

Finally on the eighth I call it quit.

Uber customer will get fantastic service with nice clean car. Of course they are impressed and leave utmost positive reviews. But do not generalize Uber's image with over enthusiastic service provided by continously supplied victims as newbies from the hungry pool of population.

Uber is a new form of scam. Like Maddof, Enron, etc.
I am glad I got out quick.

If they call you and find out that surge price, they are just not show up and make you wait.
Rider that call from Newport Beach, rude, drunk, harmful personality, EXPECT you are the woman driver, they will tell you GO BACK TO YOUR COUNTRY, YOU ARE IDIOT. When you telling them to call another driver be issue of he so drunk, not put address in the app.
Uber is stay on customer side when you report about real time situation about harmful rider, customer support just say, NOT serious and not harmful.
Uber customer bad is super tarible, Lyft is a lot better.
Uber back up rider, lyft back up driver.
Uber can not tip driver, lyft can, if you appreciate driver.
My score on lyft is higher than uber.

I am done with Uber! Have been using them for couple of months in NYC, until very recently most drivers were fine though I was never a fan of the surge pricing (I paid over $40 for less than 2 miles). Early this week I called for a car, supposed to be a 5 minute wait turned into 20 minutes. I texted and called the driver multiple times but no response. Then he cancelled the ride without my consent, and had the nerve to charge me a $10 fee! Why should I pay for no service, especially the driver was the one who cancelled, not me! He was a no-show and I ended up walking few blocks to catch a cab and late for a meeting, after wasted close to half an hour waiting! The worse thing is, there isn't a customer service number to call. I emailed Uber support and they took a while to respond. I was offer a ride credit but I demanded a refund, as I had no intention to use them again. I filed disputes with both PayPal and my credit card, then all of a sudden Uber freezed my account. They have multiple agents contacting me and asked for photo ID and credit card copy... why would I do that? It's fraud waiting to happen, and can't be legal! I have sick of the way to treat their customers and how they conduct business. I am going to file a complaint with the BBB also, I will not use them again.

Many people like me will have spent big money to buy a late model car and work with Uber.
People will have borrowed money from their credit cards or taken Personal loans or bought a car on finance to have a reasonable car to work with Uber. But in many cases with a single complain or bad rating they will put the driver off the system. Some of these complains could be invalid/unfair or just that a rider is in bad mood. I have faced one such incident where I have avoided taking a right turn on a no right turn sign and the rider has made a big story about it and I have been taken offline without being given a chance of telling my side of the story. I will be getting legal advice and if there were no legal hurdles, I will be setting a protest camp outside Sydney's Uber office and will be pursuing it further to highlight the Bullying behaviour of Uber. If anyone else want to join this protest please advise me via SMS on 61-469 627 875.
Regards

I need to warn all of you Uber drivers about Ubers $1,000 00 deductible through their insurance coverage. I was on my way to pick up a passenger when I was hit by another vehicle. Right away, I reported it to Uber in the San Francisco office. A staff member insisted I contact my insurance company and report it to them. I insisted this was not appropriate since I was on my way to a pick-up a Uber rider. After much-to-do, I finally contacted my insurance company and they informed me I have no coverage at the time since I was picking up a Uber passenger. Afterwards, I went back to the Uber office at which time the Uber rep. Informed me that I had a $1,000.00 deductible through Uber's insurance. The upshot is that I was lucky the other ddriver had insurance. Since it was urgent I get back on the road and I knew Uber's staff would not get me back on the road for several weeks, I decided to take the issue in hand myself and contacted the other driver's insurance company to get the repairs done.

I hope Uber drivers are able to unionize in the Bay Area. With a union backing Uber drivers, we won't be denied customer tips, and employee support for such things as insurance coverage with no deductible while on Uber time, better wages for the wear and tear on our cars, mileage reimbursment for travel time back to the original customer pick-up if we can't get a fare back to the original pick up or within 6 miles of origiinal pick up.

Regarding Uber's Customer Service to their drivers - service is below par. Also, please be aware, with no notification, Uber will shut you down as a driver if you report an accident to them until you obtain another vehicle inspection.

I USE to drive for Uber but no more. Uber screws their drivers over... especially when they offer the guaranteed rates. You can never find out exactly how you're doing to see if you still qualify for the guarantee so you have to continue driving the entire 30-50 hrs to find out you did not qualify because of some stupid technicality... like 89.3% acceptance rate.

They also screw over their customers. I had a rider get into my car by mistake so she still wanted to ride with me. When she cancelled her original request they charged her a $5 fee & when she put in another request while sitting in my car it gave her a different driver so she had to keep cancelling those drivers while being charged a cancellation fee until the uber app gave her my car as the right driver.

Unlike Lyft, Uber does not pay too fees either.

I will never be using Uber again, and I registered a complaint with the Better Business Bureau. Uber charged my credit card for a cancellation when it is THEIR driver who cancelled, not me. I thought it was a good faith mistake, but what was their rectification? "Future credits". Appalling! They took MY MONEY, and now they want me to use their service to get MY MONEY back. My only regret is that I cannot do more than register my BBB complaint, plaster my situation on social media, and stop using their service. What they are doing is illegal. Yes, it was only $5. But, they do not have a right to take $5 out of my pocket while not delivering any service to me. Again, THEIR DRIVER CANCELLED! Is this a new business model for them? Have their drivers cancel and charge the customers money so they make money without having to spend any time delivering the service? Incredible. I have removed all valid credit cards from this account so they can't steal more money from me, as they have proven they will do so. I have deleted their app from my phone. I have emailed them to have my account deleted, and I want nothing more to do with such a shady business. I will tell everyone I possibly can about this. They are a terrible, unethical company for stealing money from their loyal customers.

I've been driving for Uber in the Midwest for eight months. My average hourly income after gas is about $7/hr. On short trips, Uber takes about 50 percent of the fare. In my city, that means I pocket $2.35 a ride. The fifty percent comes from $1.80 Safe Ride charge and then 20% of what remains. You can expect 2-3 trips an hour. Longer trips are more profitable percentage wise, but not much. During surge pricing 3X and up you can do ok, but surge times are limited and you can only expect a few surge rides a night. Last night was very average for me. Six hours, 100 miles, $40. Two surge rides, but only 1.8X. I'm sure some of the larger markets are better, longer average trips, more surge, etc, but not really worth the time in a city smaller than Dallas, Houston, etc. The Uber concept is great for riders, drivers and mostly Uber. I really enjoy driving for them. I put this out there so any prospective driver knows what to expect. I'm sure over time as Uber finds it harder and harder to find drivers that the compensation schedule will change. Until then I'll just Uber around for beer money and call it good.

Well I've been reading the Uber reviews on here and they are hilarious. I just started driving for Uber this week. So far 5 trips. 90.33 for Uber. 66.50 for me. I don't think that's too bad. Could be better yes, but not bad. As a driver you can deduct all Uber mileage at the federal rate of. 575 as of this review which will change your tax liability. This is a good thing. You will get to keep most of your money earned. I think the app works fine, would like to know where passenger is going before I take fare, but that's ok. I like the fact that I can drive when I want. I think most of these reviews are from taxi companies trying to take them out of business. No one ever is going to charge 300. For a 12 mile cab ride. You all are idiots. Uber is a great idea that I wish I would have thought of. Uber requires your car to be 2005 or newer. I'm sure there's a few Uber drivers that suck, but that is to be expected. Give bad reviews and they will be suspended. Cab companies beware I think your time has come...

Uber is nothing more than a scam. American Corporate Greed at it's Finest! Trust me I know... I drive for Uber! They say that Uber pricing "surges" (increases up to 10 times) based on supply (number of cars) and demand (number of request). I can tell you it's all BS! Uber raises prices when... it wants to! Doubt me? Take out your rider app... look at a area that is surging and see how many cars are in the area... now watch as more cars show up and maybe at best a small percentage of drivers get riders. I've literally seen Uber raise price up to 4.8 times normal rate and saw one out of ten drivers in the surge area get a ride. It's all BS and I have over 2,000 screenshots to prove it! Rider and driver apps!

Uber's instructions for a ride are deficient. There is no destination bar under the pickup bar. There are no instructions how to cancel a ride. There is NO PHONE Contact info. How can you order if there is no way to insert the address of your destination. I want to cancel this whole arrangement but there is no way to do that. Do not charge my credit card. When I am able I will appear at your headquarters in Boston in person. I the meantime I will relay my experience to Cambridge MA authorities.

Barbara Anthony, former Undersecretary of Consumer Affairs - MA