UberReviews 1,533

We noticed UBER charges on our credit card for rides we did not take. Found out that we could not call UBER to notify them, only email. After 5 days of back and forth emails with 10 different 'customer service' people, during which time fraud charges were continuing with UBER (and we had cancelled the AMEX, which is strange)... UBER finally told us that a MISS MOM was using our account, or created their own account with our card. The ONLY fraud charges with the card were with UBER. They gave us zero peace of mind with their security systems with credit card information, basically we got the sense that there is NO security and they have NO sense of urgency when it comes to fraudulent credit card use. Luckily we have fraud protection with AMEX even though UBER will still try to hold us liable... Obviously Going to Lyft now... UBER IS HORRIBLE

Uber, a company valued at 61 billion dollars. Uber is very popular with their riders. The reason uber is so loved by their riders is because a uber ride is about 1/3rd the price of a taxi.
A uber rider can pay a minimum of $4.80 for a ride. A taxi would charge around $10.00 for the same ride. A uber driver will average 10 minutes to go pick up a rider and take the rider to their destination and drop them off. Uber driver ends the trip and uber instantly displays how much the driver is paid, $2.40 for the trip. The trip will take around 30 minutes of your time. Now the driver has to pay for their gas, insurance, wear and tear on their vehicle. After the driver figures in the expenses, he or she is left with a profit of zero!
I have drove for uber part time for 2 years plus. In the beginning I easily made $350.00 a week. Now I average $75.00 a week and drive twice the miles to make that. Uber has not sent my 2015 1099's to report the income to the IRS. When you email uber about a problem, you will receive a robot answer. Uber does not care about their drivers. Uber only cares about increasing their $61 billion dollar value to $81 billion. I am a retired man and my advice to anyone who is considering driving for uber is... DONT WASTE YOUR TIME AND MONEY! You will be better off flipping burgers at McDonalds.

UberPOOL is a total scam and as a matter of fact, I think the algorithm is totally off in many cases. UberPOOL would charge me more than a UberX for exactly the same route during the same time of a week and the only difference is POOL wasted me twice the time for picking up the second passenger from THE AIRPORT, where we had to drive in and wait and pick up the other passenger from one of the terminals. I tried contacting customer service FIVE TIMES because it made no sense to me at all and I doubt whether any of the customer support people had any sense how the product actually works or even how to read at all, because none of them ever answered my question and instead just said very random and useless things to me. Dear Uber, please at least spend some money training your people because they made your company look very stupid and unprofessional. And to NYC passengers, take the yellow cab because they are at least registered officially and the pricing is transparent.

I was with family coming back home after shopping. We called uber the first time ever. The driver probably was drunk. He took totally a wrong route and when we said it's wrong he said he has to follow the directions which were shown on his uber device. He just kept driving and suddenly we found our selves on highway. I got worried and ask him to call some one he said he can't do that. He was driving so rough and just kept going on the highway. We asked him to just stop and let us go but he said he can't coz he won't get paid then. At last we have to tell him that if he doesn't stop we will call 911. He just suddenly applied the breaks and we escaped the accident by mere inches. Finally he let us got off whrn we said we will pay him in cash and we realized we were in some different city. We took a taxi and came home. Uber charged us the extra fare and the trip cost us 130 $ what would have been just 12-15$. The worst and scariest experience of my life. So please just be careful as anyone can register with uber so you never know who you gonna trust.

I found this morning that I was charged almost $40 for a ride I did not take. At 10PM last night I was sleeping. I have been told to go through Support email to get this resolved but I have not been replied and I have now been disabled from the system and to get back on I have to go through Support which is exactly the email I have not been replied from. FU@&! These people. I spend at least $200/mth with these fools and have a 5 Star rating. Hello Lyft!

You can't pay cash on Uber, so you can't control how much they put on your card. A driverthat Uber seems to support is to not show your trip as ended. So. The driver picked up my girlfriend and dropped her at my house, both addresses were input in the App, but she got no receipt that day as the trip according to Uber wasn't ended until over 20 hours and 50 miles. I assume the driver defrauded us, or there was a glitch in their software, but after days of correspondence and sending a copy of the receipt, I still get the run-around. I fought for Uber to be allowed here in Miami as the cabs were horrible. Now the cabs are better, and I can avoid being scammed using Uber!

Uber cab service is pathetic in India & you'll feel cheated everytime you travel with them. They will charge cancellation fee of Rs. 80 everytime the booking is cancelled by the cab driver due to his own reasons. Their so called promo codes never work and after paying the driver you have to lodge a written complain through your mail id or Uber app to resolve the issues and this normally takes between 24-72 hours to get resolved. Uber will refund the money and credit it in your uber account, so to use that you again have to book a cab. This is how uber forcefully tries to retain their customers.
The drivers are unprofessional. Customer support too is very poor in India. Their app is not up to the mark and multiple issues arise during payment.

After buying a new Corolla and doing all the necessary documentation to join Uber, worked for 2 months than the mileage rate dropped and couple weeks ago opened the App to start taking rides I was not allowed to use it till I had agreed to a 25% cut instead of a prior 20% just because I have joined after October 29th 2015. So now I get 0.75$ per mile and 0.10$ per minute. That's BS 6$/hr for driving is under minimum wage considering that the minimum wage in MD is 8.25$/hr

Normal Taxi fare from my home to airport is $25. I was struggling with Windows app on my new Windows phone, and it was my first use of the app on my new phone.
I was not quoted the fare price before agreeing to pay the surcharge, which I did under duress, as I was running late due to faulty phone app... it would not even accept my home address as pickup location, kept changing it. I did not have time to request a taxi, so I agreed to pay under duress. I request a partial refund from customer service and they said no. Many reviews of their Windows app are negative. I also give a negative review of their customer service.

Uber seemed to be ideal since I just moved back home to Columbus, and I'm a single full time parent. Uber's App sent me to fictitious addresses, wrong addresses, and refused to accept responsibility for the wasted time, fuel, and deficiencies of their own App.

The passengers constantly complained to me about the App's functionality, and the inability of contacting Uber Customer Support.

The cost of driving for Uber is too high. Car payment, fuel, oil changes, Uber Fee, and Passenger Fee, leaves minimum wages for the driver. While Uber claims that drivers can make great money, it's actually Uber that is making "great" money!

Charging drivers high fees on top of maintenance costs of their own vehicles is ridiculous!

I just started driving for uber. After expenses, i making an average of $21.00 an hour.
By the time i get my game down pat, i'll double that an hour.
I haven't even got my referral cards out yet. All of the passengers are great so far.
It's a business like any other business. Keep your car clean, drive reasonable, help people with doors and packages... no problems!
It seems that the rate of malcontents is roughly equal to the fail rate of startup small businesses. Huh! What a coincidence!
Learn how to run a small business, learn about customer service, come back, and you'll make more, and have less stress.

I've been driving and riding with Uber for 3 months and I have completed about 500 trips. Overall, my experience has been very good. I don't like Uber's rating system... which allows angry, depressed, and drunk people an opportunity to rate you poorly. The pay is crappy. Net of expenses I might make minimum wage. My last trip was 3.2 miles, 10 minutes. I made 5.18. I have done 5 trips in Boise, been online 5.5 hrs. And made 23.48. (Tues) That's it.

That's the downside. The upside is that I work when I want with no micro manager looking over me. 95% of the passengers are excellent, decent people. It's always the 5% that cause all of the problems. Vaping, sneaking drinks in the car, screaming and yelling. I had a kid call me a cracker. So there's always that.

I read a lot of the reviews on this page. Some ring true, some I think are complete BS. The passengers I talk to (virtually all of them) love Uber. One guy told me he cannot afford to own a car- he simply Ubers everywhere and saves the expense. He uses Uber 40 times a month which costs him 200-250 or about half the cost of a car, insurance, gas, and oil.

There is nothing wrong with Uber. It's just another capitalistic, greedy corporation which is going to try and sweep every last crumb off the table. This should be nothing new to drivers and riders who have lived in America the last 40 years.

I have enjoyed Uber until 03/14/2016. Now I'm done. I'm at a Marriott in DC. Driver calls and asks where I am. I'm in front. He says no you're not. He realizes he is not at the front entrance and tells me to walk around back. I said no. He said then cancel the trip. I cancelled, rebooked, the same driver took the route! I cancelled again and took a taxi. Uber charged me $5 each for the cancellations. YOU CAN NOT CONTACT ANYONE WITH UBER. It was easy to get a credit, but not a refund. YOU STEAL MY MONEY AND GIVE ME A CREDIT! Never again Uber. I will never use Uber again.