Uber

Drivers point of view: Uber constantly abuse and neglect Drivers, As an Uber driver I feel my basic human rights are being violated. No respect from Uber and Costumers. They literally packing their garbage that smells behind my car, costumers make you do their moving heavy furniture, then they go complain too. That is when uber blocks your application. And dont care about Drivers, we are drivers not Slave!

Booked an advance reservation and received confirmation with driver info. The morning when leaving for airport I get 15 minutes before pickup no driver. Quickly canceled and within an hour had a lyft driver respond to my request. Like everything the big corporations hold no one responsible, have limited interaction back with you and always have an excuse for poor service

Don't use Uber! It is a ripoff! Used Uber for first time on ride from Midway airport to Aurora, Il. A normal cab fare is $60.00 and I was told much cheaper to use Uber so thought I would give it a try. When we arrived at my house the meter fare was $81.00 which was ridiculous in of itself. A short time later I received a notification that I was billed $156.31? Beware... your going to get ripped off.

Tried uber for the first time, the food arrived cold and a drink had spilled making everything wet, from a restaurant less than a mile away, called the driver andf he said nothing i can do and put the phone down, tried to contact uber and still trying to get refund

Worst experience I have ever had with customer service, and being screwed over with my money, and my time. With uber taking up to 25% of fare (which I am ok with and agreed to) They should by far be able to hire a few people to answer phones and solve problems. The fares randomly change with no explanation and no response from suppprt. A $25 far turns to a $20 fare out of thin air, and then on top of the missing $5 uber takes its 25%. Great idea and easy app, but many bugs and zero customer support to fix the issues. Just my though, but I was under the impression that the uber fee was for using their technology. Seems to me they need to take a little bit of that money out of their pocket and hire some people to help!

Ps. Not looking back for errors, why waste more time after 30 emails and no help.

Once I hit the button to select my ride, I was told it was over 30 minutes away, so I canceled and was charged $25. This is trash! We ended up using Lyft for the 1st time and got our ride in 3 minutes. I have used uber for years, but after this ridiculous fee, I will take my money elsewhere!

Uber doesn't care about the ppl that drive for them. It's all about what they can keep gaining financially out of you. The Customer Sevice is terrible and repetitive. Uber will issue $2 orders while they collect the majority of the money. I had a $70 order, only received a $4 earning from it. Uber wants you to drive for miles for these type of orders. Now in the beginning, they were being fair, but now it's greed. They are only worrying about how they collect from it. This point system they go by, is what Uber use to keep you in a "certain range". If your points get too low, they use it against you and your earnings. They do not keep the drivers or riders updated with any new information. Uber is not supportive at all. Beware before you put your car on the road.

I've been missing ever since last May 2019. The rate started out at about 7:10 to drive less than 2 miles. Turned it on today to Uber home It's been a year and now it's over $10.52. That's over $5 A mile and a $1.50 A min and to top that off I have to wait 26 mins for my ride. I can't cancel or I'll be charged the fee anyway which is bull$#*!! There should be a way that I should know how long it's going to take for the person to get here that way if they're going to take a half an hour. I can decide whether or not I still need a ride not wait and find out after I have purchased the ride and then be told you got to wait a half an hour. And I don't want to wait the half-hour, but I can't cancel. Are you going to charge me for the ride? Anyway, your rates are ridiculous. It's less than 2 mi and I'm spending over $10. And the drivers don't even get the $10. So why are you charging extra fees when you're not giving there's extra fees to the drivers.

On 8/17/20 I drove with Uber, which was quoted as an approx $14.90 trip, but I now, after reconciling my CC statement for August, find that I was charged surge x 4.8 for a total of $56.62. Total fare of ride $74.62.? This was not quoted to me and is a ridiculous cost for a regular distance fare of $7.88. I have been a long time Uber driver, but this is completely unacceptable. Needless to say will refute charge with CC Visa and my phone will be down one Ap. Love FLYT!

I reserved a ride for the following day. Paid 35.55 for the ride. And i go check to make sure everything is ok but nope, it says i have no upcoming rides. Like the $#*!! I just paid yall. Theres literally no help to figure out whats going on. I recommend a no if you need a ride. Try lyft. Uber just took my money and the customer care is a joke.

We took 3 Uber rides this evening. We waited a while for our 1st 2 rides but understand no one has enough workers these days. We waited 2 hours for our last ride of the night and finally called a taxi. It was a lot of money but at least we got back. We would have happily paid Uber more if it would have meant getting a ride from them

I had downloaded the Uber App onto my new cell phone while traveling. I needed a ride from Florida to the nearest airport. When I went to order a car, I was told that they needed to verify my credit card by logging into my credit card account and verify the "2 amounts" that they had put on my statement. I was already running late and didn't have time for that bullcrap. I downloaded Lyft, and they were there within 5 minutes. No problems. Bye, Uber. I deleted you.