business logo of Uber
How would you rate Uber?
grey star
grey star
grey star
grey star
grey star
Georgia
1 review
1 helpful vote
Follow Oneca S.
Unfollow Oneca S.
Send Message
Share Review
Report Review

Uber will not help you if they mess up
February 7, 2023

I tried to schedule a ride with Uber and was given an error message to try again later.
My card was charged three time leaving me stranded in Atlanta. When you go under help on the app, no help, The safety line transfers you to the schedule ride line and they transfer you back to the safety line. Mind you, its darks right now! I literally am in tears.

Date of experience: February 7, 2023
California
2 reviews
3 helpful votes
Follow Thom H.
Unfollow Thom H.
Send Message
Share Review
Report Review

I worked for Uber and Lyft for 2.5 years and all they did was take take take from the drivers who ate mostly foreign laborers here illegally and are afraid to fight back against corporate crime. Wage theft. Like you wouldn't believe. Don't do any Gig Economy job. The government needs labor regulations. The state of California is setting the example by fighting them!

Date of experience: October 24, 2019
GB
1 review
0 helpful votes
Follow Me N.
Unfollow Me N.
Send Message
Share Review
Report Review

I can't normally be bothered writing reviews whinning about the world like every 'it's my right, I deserve and I should be given Millennial $#*! head...
However Uber are quite possibly the worst cab service on the planet. Ordered a cab 2 hours ago and bumped god knows how many times, Where's the management and quality control, any other business would fold with this kind of incompetent application of business and 'who gives a $#*!' attitude. Where's the competition, someone one out there will kill it against these clowns!

Date of experience: October 2, 2022
Arizona
1 review
0 helpful votes
Follow Stace R.
Unfollow Stace R.
Send Message
Share Review
Report Review

Poor
August 19, 2022

We had 5 people for a ride and ordered an Uber xl. Regular Uber arrived and could only take 3 of us. So incredibly frustrating. Uber, like all companies after Covid has relied on excuses for poor service. Not the drivers fault. Get it right!

Date of experience: August 19, 2022
Texas
1 review
8 helpful votes
Follow Mark L.
Unfollow Mark L.
Send Message
Share Review
Report Review

I LOVE UBER
May 14, 2015

I have been driving for uber for a month now. Nothing but incredibly awesome experiences. Both with the uber staff and the riders. Yes there are surges at times when their are more people needing us then drivers available. I find the social aspect very rewarding Im satisfied just be smart about it and its a win win situation. Remember don't get crazy with your income from it. Take into consideration you have to pay taxes and car maintainence. I absolutely love it...
Leighton

Date of experience: May 14, 2015
Washington
6 reviews
8 helpful votes
Follow April Y.
Unfollow April Y.
Send Message
Share Review
Report Review

While on a trip tried to use uber without success. There were 5 of us so we needed (according to the website XL or SUV would work) so I selected one in our area and it gave me their phone number. I called to make sure they would be able to accomodate all of us and the driver said no so i ended up calling the local cab company. Wasted time researching and frustration due to the fact i cant remove my credit card information now! Once its entered you can add more however there is no way to remove it and apparently no customer service!?!

Date of experience: October 29, 2016
California
1 review
10 helpful votes
Follow Tracy M.
Unfollow Tracy M.
Send Message
Share Review
Report Review

Write your review to help others learn about this online businessI was charged $104 for less than a 30 minute drive home from the airport when no surcharge was in effect. When I requested to speak to someone I learned it's because the cars are priced differently even though the app failed to provide this information at any point of time. The representative said they could do nothing so I requested to speak to her manger several times via email with no response. Situation was handled very poorly and I've still received no response. Shady.

Date of experience: January 11, 2015
Texas
1 review
8 helpful votes
Follow Long J.
Unfollow Long J.
Send Message
Share Review
Report Review

Where do I start
October 21, 2015

I see a lot of dumb as riders here who are talking out of their asses.

Goddamn idiots, the driver has no control over the fare. It is your dad Uber that sets rates. Read the frigging terms and conditions before bringing your lazy entitled lard asses into the car.

Those looking for cheap or free rides and complaining about $0.95, take the friggin bus. You don't deserve a car ride.

Frigging losers!

Date of experience: October 20, 2015
Maryland
3 reviews
2 helpful votes
Follow wallace t.
Unfollow wallace t.
Send Message
Share Review
Report Review

Overcharged
July 4, 2017

Called for uber to take us to union station from American university section of DC. Initial proposed charge was for $21 then just before pick up got message surge pricing in effect. Without proposed charge. Agreed since too late to reschedule with other company. Pick up was at 9:47 am and there was little traffic. Charge was $55.82. Fee for larger vehicle to accommodate handicap from Regan airport on return was $34 without tip. A longer trip. Contacted uber which was difficult and no remorse whatsoever. Will never use uber again as no trtust factor at all. Car was mediocre at best. Not a accompany to be trusted under any circumstances.

Date of experience: July 4, 2017
Canada
1 review
1 helpful vote
Follow Bill L.
Unfollow Bill L.
Send Message
Share Review
Report Review

2 of about 5 rides with Uber left me furious. At times poor (no?) English, stubbornly refused to accept that we were travelling in the wrong direction. Another refused to slow down and meet at the agreed address, so that my 93 yr old mother, who has problems even with a walker, could get into the car, even after seeing/TALKING to me ("noh"). Traveled further down the road and stubbornly refused to move back. Then left without us and has the insolence to charge a cancellation fee. We had to call a professional cab company. Still really pissed off.

Date of experience: January 5, 2024
District of Columbia
1 review
0 helpful votes
Follow Denise J.
Unfollow Denise J.
Send Message
Share Review
Report Review

Worst Service Ever
December 17, 2023

I live in Alexandria. Oftentimes I Uber to Dc. I can never ever get a ride home and when I do it is at a crazy price. Oftentimes I feel stranded. Nothing worse than being in DC wondering if you can get home. Looking for a better service. It's not like I don't tip well and I'm very polite. My reviews are good so I do not know why.

Date of experience: December 17, 2023
Florida
1 review
0 helpful votes
Follow Jessica J.
Unfollow Jessica J.
Send Message
Share Review
Report Review

Not happy
May 6, 2023

So I ordered Uber yesterday they charged me twice then the man put me out at a location I didn't request then my phone died so I had to let man give me ride that I'd never met. This could have ended badly but thank God it didn't. I will never use there services again. I had major panic attacks due to this...

Date of experience: May 6, 2023
Maryland
1 review
17 helpful votes
Follow Ahmed b.
Unfollow Ahmed b.
Send Message
Share Review
Report Review

After buying a new Corolla and doing all the necessary documentation to join Uber, worked for 2 months than the mileage rate dropped and couple weeks ago opened the App to start taking rides I was not allowed to use it till I had agreed to a 25% cut instead of a prior 20% just because I have joined after October 29th 2015. So now I get 0.75$ per mile and 0.10$ per minute. That's BS 6$/hr for driving is under minimum wage considering that the minimum wage in MD is 8.25$/hr

Date of experience: March 20, 2016
Florida
1 review
0 helpful votes
Follow Becky C.
Unfollow Becky C.
Send Message
Share Review
Report Review

I could Not reserve one 30 minutes ahead, only up to 90 minutes. So at 4:00 pm I gave up and paid $27
107.93 from St Petersburg airport to Bradenton without tip. I had no choice. Driver said because rush hour, But when I got home 5:15, I checked and same route was $50. We're there very many Ubers available, Yes, I picked the cheapest. Strange how that rate changed. Really? Don't tell me busy time because there were many available, lol seriously at the airport, no shortage. Not seeing rush hour at 4 pm but not 5pm. Unconscionable!
Never again will I Uber.
You owe me $50.00!
Fool me once, shame on you.

Date of experience: August 7, 2023
New York
2 reviews
0 helpful votes
Follow Raquel R.
Unfollow Raquel R.
Send Message
Share Review
Report Review

Awful service
August 22, 2023

Very pricey on both uber rides and Uber eats. The worst customer service and support. So dishonest and unprofessional. Unable to reach someone live, it's only via chat. I double tipped an Ubereats driver in error and are denying me a refund of the extra $…

Date of experience: August 22, 2023
California
1 review
5 helpful votes
Follow Mike J.
Unfollow Mike J.
Send Message
Share Review
Report Review

Economic Bondage
February 18, 2016

Uber is a horrible partner. Dropped its price again for the third time in less than two years and now I'm driving for chump change they want 5 star service for 1 star pay and the math just not working out. Furthermore they have partnered with local dealerships whereas they are taking advantage of people's economic situations leasing cars for outrageous amounts before nobody with bad credit could get approved now that Uber is on the scene miraculously any Uber driver can get approved which begs me to wonder just how sleezy the banks and dealerships are. Uber is a viper taking advantage of a certain demographic low income not educated driver trying to feed there families people say " Nobody is forcing you." and to that I say " And nobody is forcing me to feed my kids either."
Don't drive for Uber they are $#*!s period!

Date of experience: February 18, 2016
New York
1 review
6 helpful votes
Follow Kevin R.
Unfollow Kevin R.
Send Message
Share Review
Report Review

Rip off
March 5, 2016

Worst company to work for lets say you get a minimum fare in N. J. which is $5.60 Uber automatically takes a $1.60 for safe trip why they take this when your the driver providing the safe trip now where down to $4 then they take there 25% now we have a whopping $3 deduct your gas, car payments & insurance you might be left with $2 so your putting your car on the road and the only people making money is Uber, at your expense stay away go work in Burger King or Mc Donalds you will be financially better of.

Date of experience: March 5, 2016
Florida
1 review
0 helpful votes
Follow Carolyn M.
Unfollow Carolyn M.
Send Message
Share Review
Report Review

Overcharge!
December 29, 2022

I've used uber in the past for a ride to the airport. Paid $12 to $13. This time they charged me $43.00 to go 4 miles! I cannot get any help from their non exsisting customer service dept.I will walk before I ever use this company again!

Date of experience: December 29, 2022
Canada
1 review
1 helpful vote
Follow Adrien M.
Unfollow Adrien M.
Send Message
Share Review
Report Review

I keep going back to ordering Uber rides but I finally decided to give up after multiple disappointments caused by their drivers.
1. I oder a ride, the driver does not show after several minutes of waiting and he still charges me a " cancellation fee".
2. A driver cancels my ordered ride with no reason and Uber charges me a cancellation fee.
3. Another time, I ordered a ride that said it is 3 minutes away and upon confirming the ride the app shows that the driver is more than 15 minutes away, I then immediately cancelled the ride within less than 30 seconds and I was still charged a $5.75 cancellation fee. I didn't dispute it but I believe is pure dishonesty when misleading information is used ti take advantage of the client.

Date of experience: February 27, 2022
South Carolina
1 review
1 helpful vote
Follow Brandy P.
Unfollow Brandy P.
Send Message
Share Review
Report Review

You would think after the billions Uber is making they'd be able to find a decent I T. They claim to be updating the cash out function for 6 months now. If they still have not figured that out they are either doing so shady shir or withholding peoples earnings due to discrimination. I really can't tell at this point. If you guys need a new web developer I know a good one. Yell are slack fir awhile now.

Date of experience: April 16, 2023

Overview

Uber has a rating of 1.2 stars from 1,531 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Uber most frequently mention customer service, credit card and phone number. Uber ranks 33rd among Car Sharing sites.

service
429
value
389
shipping
165
returns
187
quality
324
+257