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  • TwinkleDeals

TwinkleDeals

Overview

TwinkleDeals has a rating of 2.5 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TwinkleDeals most frequently mention customer service, poor quality, and tracking number problems. TwinkleDeals ranks 351st among Fashion Jewelry sites.

  • Service
    126
  • Value
    118
  • Shipping
    128
  • Returns
    59
  • Quality
    117

Proactively asks for customer feedback

36
See all photos

What reviewers want you to know

Positive highlights

  • I encourage you to buy buy buy from Twinkle Deals, how can you go wrong with free shipping?

Critical highlights

  • The worst customer service I have ever received from any company.
  • The only think I keep seeing is I'm so sorry give me your order number.
How would you rate TwinkleDeals?
Top Positive Review

“Twinkle Love!”

Danyel M.
3/22/18

This is one of my favorite online stores! Every order has been on time if not delivered earlier than told. I've ordered clothes, shoes, jewelry, blankets and not once was I disappointed! Also makes great gifts for my family since I live on a tight budget because my boys were extremely happy with the hoodies, my girls loved the sandals and my granddaughter takes her mermaid blanket everywhere she goes! My ONLY problem is I don't make enough money to buy everything I want!

Top Critical Review

“No delivery - No money back!”

Dirk W.
9/6/21

Because of a problem with the shipping, my order goes back to Twinkledeals. Twinkledeals comfirms this but they did not want to give me my money back. Twinkledeals suggested the half of the purchase price minus shipping costs (to Germany), to provide as a »refund« to a shop credit in there own store. No joke. All this after tons of e-mails to the support. Newer ever Twinkledeals.

Reviews (944)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (151) twinkle deals (61) order number (20) phone number (16)
Thumbnail of user brittanyd41
2 reviews
4 helpful votes
June 11th, 2018

I've bought various items from this website, some of which include clothes, shower curtains, and beach towels. Any questions or concerns I had on wait times, ect. Were answered and dealt with well. They have great coupons and deals. All items I purchased came exactly as described. Wait times can vary from a week to almost 2 months, and items can be hard to track because they are shipped internationally. But no issues overall.

Thumbnail of user janriv
1 review
4 helpful votes
April 24th, 2017

I purchased an item on Twinkledeals and only after that I read some bad reviews and that some people haven't received their orders, this naturally made me stress a bit. My experience was completely different - customer service was great and they generally responded within an hour. Obviously the shipping takes a while (all the way to South Africa will be a mission), but I could track my order all the way and it arrived safely. The income tax wasn't too bad either. Thank you Twinkledeals!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferh93
1 review
0 helpful votes
June 14th, 2015

I love all products I bought from twinkledeals, it's a good website! Recommend!

Service
Value
Shipping
Quality
Thumbnail of user raynh
1 review
0 helpful votes
December 17th, 2016

I ordered from twinkledeals after reading all the terrible reviews and thought to myself "oh well, what's the worst that could happen?" But was pleasantly surprised to receive my products in less than 2 weeks and they were beautifully made, fit right and the quality was fab.

I just made another purchase with all fingers crossed though.

One thing id advice is to get a professional email as the recipient rather than "Hassan". Scared the sh*T out of me. Other than that, i love my purchase.

Thumbnail of user giminay
1 review
0 helpful votes
June 18th, 2015

This is a very well made beautiful dress, highly reommend Teinkledeals! Although shipping time is longer, it worths to wait!

Thumbnail of user bhavd1
1 review
0 helpful votes
March 8th, 2017

I ordered a jumper from here and after reading other reviews was dubious but it was really cheap so I thought I would try. I am happy with my order. Delivery was normal and received within 2 weeks to Australia. Quality wasn't excellent but was not that bad either for the price I paid and compared to quality of stores in Australia like KMart I would say was the same. Will definitely order more and see how I go.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear bhav,

We appreciate that you took the time to write a review.

Thank you,

Twinkledeals Team

Thumbnail of user kimk80
1 review
0 helpful votes
February 22nd, 2017

I placed an order the end of January - I still have not received my items... does it normally take this long to receive an order? Other places I order from, I have the package that same week. I placed this order for an event I was attending - however, I think this length of time is unacceptable... I received an email stating 3 of the 4 items I purchased were shipped 02/05?

I must update my review, after communication with Twinkledeals Customer Service Department regarding the timeliness and satisfaction of my order, their efforts to assist me and make sure I was completely satisfied were truly amazing, they went above and beyond my expectations...

Thumbnail of user karmatok
1 review
0 helpful votes
November 30th, 2015

If you open a ticket regarding your order the customer case service respond asap.
If you want to change the size of the item it is also possible.
The only thing is that I am still waiting for some items to be shipped but as the customer service keep in contact with me I believe the items will be shipped soon.
Br, Karmato

Thumbnail of user lydronm
1 review
1 helpful vote
June 22nd, 2017

I must say I was very skeptical using the site, but after I got my order I was very satisfied. I work in technical support and must say their technical team are very sharp. Thank you guys

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Lydron,
We feel sorry that you haven't received your order.
We have shipped out your order and it is in transit now.
We have sent you a message regarding your order via our ticket system.
Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team

Thumbnail of user giunain
1 review
5 helpful votes
July 4th, 2016

My order number is TT**************.
After 35 business days I still didn't get my package. If I do not get it on these days, i will want to get back my money.

UPDATE: After all, i did not get my package. I am glad that the service did not ignore my situation and refunded the charge. They always answered to my messages and gave the best solution. It`s good customer service!

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulmichaelk
1 review
1 helpful vote
March 8th, 2017

I originally posted a review criticizing TwinkleDeals for my not receiving my order. After feedback from them, it turned out that I had too-hastily jumped to conclusions and that it was the failure of my local post office to notify me of receipt. Despite this, TwinkleDeals processed a refund on my order, which I have now asked that they pend, alternative to accepting payment again. In summary, order was processed and shipped timeously. My apologies for doubting TwinkleDeals originally. I think that the bad reviews on this site (unduly) influenced me somewhat...

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Paul,

Thank you for taking the time to write a review.

Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.

Please check your account and reply to the message we have sent to you regarding your case.

Thank you,

Twinkledeals Team

Thumbnail of user jonemhieg
1 review
0 helpful votes
June 13th, 2016
Verified purchase

I'm happy that all my ordered items was delivered. The service staff are very patient in answering all my queries. It's a great thing to shop from them! Til the next transaction! Thanks. :)

Thumbnail of user aliciah37
1 review
0 helpful votes
August 18th, 2017

I ordered 2 bikinis, 3 dresses, and a beach throw. The came in different shipments. Quality was good and came as pictured. I did have trouble with 2 items which was ordered in December did not come until April, but customs can be tricky, also one dress did not come with the slip dress for the underneath. (It's all lace)
I would buy from them again. I wish I could add pics. Yes I am a real live resident of the USA!

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Alicia,
We appreciate that you took the time to write a review.
We're always keen to help in any way we can.
Thank you,
Twinkledeals Team

Thumbnail of user ravens10
2 reviews
6 helpful votes
August 17th, 2016
Verified purchase

I ordered a mermaid blanket from them. Shipping was medium- not too long, not overly fast. The blanket was very soft but much too small. When I left a review on their site, they instantly messaged me asking to help me fix my problem and gave me different options to do so. While the blanket was a bust, I felt their customer service was great

Thumbnail of user xiomaras1
1 review
0 helpful votes
June 21st, 2016
Verified purchase

The shipping was extremely fast. Just in 13 days my order get home. I ordered two bikinis and they were exaclty equal as shown in the photos. The only disadvantage is that bikini bottoms were a little bit large for me. But anyway, the treatment was excellent and they have a promotion for stars members in which you receive coupons by sending photos of Twinkledeals products you have purchase. Just amazing.

Service
Value
Shipping
Quality
Thumbnail of user annag83
1 review
0 helpful votes
November 22nd, 2016

The site offers great variety of accesories and bags at good prices. About the jewelry there are some nice things, and other not very satisfying, but the bag and belt I bought were great - excellent quality and design. The Customer service is quick, caring and helping, the price of the goods I didn't like was refunded, so I'm fully satisfied.

Thumbnail of user gabrield19
2 reviews
3 helpful votes
October 2nd, 2016

Ordered few items, it was good. But had some problems. However, their support solved it pretty quickly and made me happy, so. Cant complain :)

Tip for consumers:
Ask for more details and un-adjusted close-up images before buying

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryanb126
2 reviews
2 helpful votes
March 11th, 2017
Verified purchase

After waiting for quite some time for my package to arrive, I contacted TwinkleDeals. The package must have gotten lost in the mail. They sent out another one with very little fuss. I am quite happy with the service.

Thumbnail of user cindyc68
1 review
3 helpful votes
November 27th, 2015

Well I have to say something positive now. Although it was a challenge I did get a full refund less shipping. I was not asked to return the item therefore I am saying this is a good company. Be persistent thou if you have troubles.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Cindy,

We are truly sorry for the problems with your orders.

We really want to make this right.

We have send a good solution to email *****ulak@live.ca.

Thanks for your attention.

Waiting for your reply.

Twinkledeals Customer Service

Thumbnail of user sherid16
1 review
1 helpful vote
December 31st, 2015

I was worried about my orders too! I knew that they said it takes up to 28 days ( Regularl shipping) so I knew it would take a while since they are coming from CHINA! They make it seem its coming from our country and its not! I just happened to be blessed and finally got everything in which I have to say were beautiful clothes and I love them. I did however buy 2 pair of boots that had s strong chemical odor to them and it is not a pleasant smell! Don't know how to get it out! The material is cheap also and the boots of course we're knock offs so I got what I paid for. :(

Thumbnail of user audreym20
1 review
0 helpful votes
September 17th, 2016
Verified purchase

I am very pleased with my experience
The customer service exceptional
I agree that some products the standard may be lower than anticipated but that accounts for a small percentage of the goods... for me one handbag. But they did everything possible to compensate
The fashion jewelry was awesome loved it

Thumbnail of user riah4
1 review
1 helpful vote
May 6th, 2017

I recently wrote a complaint on Jabber about the bad service I received from Twinkle deals. I am happy to report back in the excellent service I received since my complaint. I was refunded, received an apology e-mail and an automatic reset of my password that caused all the problems in the first place. Thank you Twinkle deals for your passion and commitment to your customers.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Ria,

We feel sorry that you haven't received your parcel.

We have shipped out your order with a tracking number and you can track it on http://www.17track.net/en.

We have sent you a message regarding your order and your account password via our ticket system. Please kindly check this and reply to us there.

Best regards,

Twinkledeals Team

Thumbnail of user jennam33
1 review
0 helpful votes
May 7th, 2017

I used Twinkledeals to buy 24 Mother's Day Scarves for the women in our church congregation. Twinkledeals appeared to have the best scarves for my budget, so I gave it a try.

23 of the scarves were shipped. The 24th was apparently out of stock, which I discovered on emailing the company about the problem. They offered me a refund to my Twinkledeals account (I would have to spend the money back on the site) or an exchange for an item of equal or less value.

The scarves arrived in good time considering that they arrived from China. Most of them looked the same as their picture-- a few had different colors (forest green instead of black, yellow-green instead of gold), but this was in the minority.

One of the scarves was pretty smelly, like it got wet and a little moldy in a warehouse. The cure for that? Soap and water. Easy.

Overall, I'm pretty impressed with this site. They give excellent deals and free shipping. It's a little bit of a gamble with certain items, but for the price, it's worth it. If you're worried, look for items that have been previously reviewed.

Thumbnail of user qmanni
2 reviews
1 helpful vote
May 17th, 2017
Verified purchase

This website is easy to use and customer service is easy to deal with, but only 4 stars because shipping to USA takes quite a while and don't have real-time in stock data. Tracking data ends when in country of destination. Need to be patient and probably try out small order first and decide for yourself.

Thumbnail of user ellab37
2 reviews
3 helpful votes
February 2nd, 2017

I've read a bunch of reviews on this site and others, and was skeptical as I ordered from another Chinese site before and the quality turned out to be crap. I didn't have much hope for twinkle deals, but decided to put a small $$ order and try them out. I ordered on Jan 16/17 and it arrived to Canada Jan 31/17, that's 2 weeks. WOW.

I ordered one cheap dress and 2 bathing suits. I followed their sizing chart and I wear a small (US), but had to order a L for myself, which is fine. But everything fit! Yay! The quality stitching of the dress is good, I can't complain or mention anything. The material is a little thin though, you'd have to wear a chemise under it. But the bathing suits are actually really well sewn and good material. Another Yay! The only thing the color was a little different than on the picture for one bathing suit.

Overall, I'm happy with the quality and maybe I was the lucky one, but I will try this company again in the near future.

Tip for consumers:
Follow their size chart

Service
Value
Shipping
Quality

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From the business

Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.

Company Representative

Thumbnail of user sandyz3
Sandy Z.

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