TurboTax

Turbo tax messed up my taxes. Terribly bad. I paid the irs in full but turbo tax still owes me a $193 refund. I wouldn't use turbo tax in a million years.

I used Turbo Tax a few years back. I input all the information to proccess my taxes. Paid for their services and RECIEVED conformation that my taxes were filed. 6 months later I recieved letters from state and federal that they did not recieve my tax return. I contacted Turbo Tax and first they told me they could not find my returns. I called another dept and a nice lady found it and put me back to customer service. They told me Sorry, but all will will pay is what we charged you for the service. SO I ENDED UP LOSING OVER 600.00 BECAUSE OF THEIR MISTAKE IN INTEREST AND PENALTIES

This was a peeve of mine becasue I normally read fine print, but I gave TurboTax the benefit of doubt since most people use it. When it said "free to file", I jumped in and realize it's not free. It's free to go through all the forms, but it's not free to get your tax return. If you have a W-2 for a job for a few months, then get laid off and use unemployment, there's an extra charge. They also don't point out that it costs $40 to file state and $40 to file federal. They also don't tell you that you're charged extra if you have a 1099 form instead of W-2. The whole thing is very misleading! I was embarrassed I even suggested to it to my relatives and told them it'd be free without first trying it out myself.

You're better off paying a real person $100 to do all your taxes so at least you could hire someone who knows what they're doing. The would say the only pro about TurboTax is that it's fast to sign, very intuitive, straightforward modern UI, and has plenty of info for people who are new. They also give good examples when you hit "learn more" or if you need help understanding something. If you're lazy and need a quick fix and don't mind the extra $80-120, go for it. But it's unfortunate for people who are already making very little ($35k-50k).

Free, free, free, stupid commercials.
Now you add a gay man with short shorts making a fool of himself for scrappy acting part, and Congratulations TurboTax, you've increased sales! SALES OF PEPTO BISMOL!

You start with 1 price and throughout the process it keeps increasing. I wasn't doing the FREE program. Pricie at the start is very misleading and you will end probably paying double

I tried filing my taxes through turbotax last year, but they wanted to charge me more so i went through H&R block. Unfortunately H&R block had technical issue last year and it created a nightmare of glitches and filing issues for thousands of people, including me. Vowing not to experience that this year, I returned to Turbotax and decided to just pay the extra that they requested the year before. 2 days after filing and being charged, I received an email saying that my Federal return has been rejected due to an "incorrect AGI" (which I pulled directly from my last years return). I attempted to refile it and received that same notification. So this time, I chose to file by mail and bypass all the AGI nonsense. Low and behold, it wouldn't let me chose the option of filing by mail. So I called a Turbotax representative. I was on the phone with her for 1 hour and 35 minutes, all the while-- she was on the phone with a higher up representative trying to figure this out. In the end, we accomplished nothing, I am more confused that ever, and was hung up on (and I was polite as ever). I tried calling back and got put on a wait list for 55 minutes.
HORRIBLE. HORRIBLE. I will never, ever, ever suggest Turbo Tax like I have in the past.
Please look elsewhere for Tax needs.

Do not file w thus company use any other company becauw3 who they use to give u the loan lie and u end up sending more money using there service and credit karma only to not get the loan anyways I got screwed over and turbo tax says they can't even help cause they use a 3rd party for the loan and said on there end I'm approved it's all 1 big scam save ur self money go w any other company I already filled and n9w its to late for me to get any kind of advance on my taxes and I really needed it and now I'm screwed caus3 I counted on it and spent money I didn't have thinking I'd have that to fall back on and now I'm so screwed I don't no what I'm going to do someone should shut these companies down asap and b9w u can't teach customer service fie either company...

Price shown was 49, I put my cc info in, went to the next page & it said 117. I hit back, but was charged.

Scammers took a lot for services that I never received. I called min 5 times to find my tax refund no one gave me answers

I used to use Turbo tax until 2 years ago when they claimed you can file completely free but stole half of my refund from me by not telling me that they sold rights to a 3rd party vendor to handle dispersing the refunds who took half of my refund. DONT BELUEVE THEIR FALSE ADVERTISEMENYS OF FILING FOR FREE! THEY NEGLECT TO REPORT THIS FACT THAT THEY SOLD OUT TO A 3RD PARTY VENDOR TO PROCESS THE REFUND AND STEAL HALF YOUR REFUND!

LIED ABOUT ADVANCE TOOK MY MONEY AND DIDN'T FOLLOW THROUGH MAKES YOU SIGN UP FOR CREDIT KARMA TO GET YOUR REFUND THEN FOR SOME REASON NO ADVANCE $#*! THIS COMPANY FRAUDS

Turbo tax is the worst online tax filing company on earth. They lie and they literally harass people. I will NEVER use them again.

Don't purchase any of the recommended so called tax help because when you call them there worthless can't help or fix your problems go to a real tax pro turbo tax employees are IDIOT'S.

2021 is probably the last year that I will file using TurboTax. I have worked in the accounting filed most of my life. I've always done my mother's taxes and my daughter's taxes as well as my own. A few years back TurboTax started having issues--especially with their self employed programming. On my daughter's account the program froze and I was forced to create new emails and passwords and start over repeatedly. It got so convoluted that they finally emailed me the software to file offline which meant that the following year I had to enter everything manually. That same year for my own return, the program didn't work properly but after many transfers the IT department was able to find a work around. Each year since has presented its own challenges. Last year, I couldn't find a way to print my return. I had to ask my daughter to find it for me and email it to me so I would have a pdf of it in case TurboTax screwed up again. Lucky thing she did, because they lost all my records! Unfortunately, she only retrieved the Federal return so I have no record of the State form. This year TurboTax claims that I used a different ID (user name and password auto loaded from my computer) to file so they have no record of my taxes. None, zip, so I can't access my state return. This isn't the first time that TurboTax has lost my records. They make it impossible to get help from a person for a prior year return without buying the current year's product. God forbid I get audited! TurboTax claims that they guarantee their product and that they will be there to represent you if the IRS comes knocking. I highly doubt it! If they don't provide a way to contact customer service how are you going to ask for representation in an audit.They also do not have a way in their system to retrieve information based on your Social Security number or even your phone number.

I filed my taxes several months ago with Turbotax. The IRS is way behind in doing taxes so my refund is delayed. They sent an email to me a few weeks back saying since my refund is delayed, they will take payment for their services directly out of my bank account. I called them and tried to reason with them since the IRS was behind with covid related things such as economic payments that they will get their money once it is done. I couldn't believe their lack of any reason, humanity or shame. They hid behind their company policy. All they kept saying was it was in the agreement. That may be but it is hidden in pages and pages of legaleeze and it was more related to if the refund taken not delayed. I filed a complaint with the BBB but that went nowhere. Their "Office of the President" (really a normal worker not a manager or executive) called me with more company policy lies. They could care less. They couldn't care that during this difficult time people are in all kinds of issues. They dont care if they burned a bridge to a life long customer. They dont care. I find it appalling how little they cared. All they wanted was to take money from my bank account. It is now my mission to let people know how horrible this company is. Please use anyone else besides them. Anyone!