Paige V.

I tried filing my taxes through turbotax last year, but they wanted to charge me more so i went through H&R block. Unfortunately H&R block had technical issue last year and it created a nightmare of glitches and filing issues for thousands of people, including me. Vowing not to experience that this year, I returned to Turbotax and decided to just pay the extra that they requested the year before. 2 days after filing and being charged, I received an email saying that my Federal return has been rejected due to an "incorrect AGI" (which I pulled directly from my last years return). I attempted to refile it and received that same notification. So this time, I chose to file by mail and bypass all the AGI nonsense. Low and behold, it wouldn't let me chose the option of filing by mail. So I called a Turbotax representative. I was on the phone with her for 1 hour and 35 minutes, all the while-- she was on the phone with a higher up representative trying to figure this out. In the end, we accomplished nothing, I am more confused that ever, and was hung up on (and I was polite as ever). I tried calling back and got put on a wait list for 55 minutes.
HORRIBLE. HORRIBLE. I will never, ever, ever suggest Turbo Tax like I have in the past.
Please look elsewhere for Tax needs.