TurboTax

Their website is intuitive and easy to use however, it does not take your 1099-R 401k distribution taxes paid into account in any way, shape or form! Total piece of trash!

This is the first time I used credit card to pay federal taxes, was not aware there is convenience fee for using credit card to pay taxes. Turbo Tax hides convenience fee for using credit card. They get you to sign online credit card use agreement, which probably contains such disclosure in small print. Next got hit with convenience fee hundreds of dollars on credit card. Spent 10am-5pm on the phone calling Turbo Tax, Intuit, IRS, Bank to stop credit card payment, so I can pay by direct bank account debit, each wait one hour, each asked you to call the others, nobody can stop the payment, why the customer is being robbed live! Turbo Tax is total rip off, they trick you everywhere to pay more. H&R was more honest, but they screwed up 2 years ago with an item I had to report which their program could not handle, so I had to switch to Turbo Tax. H&R presented bank direct debit up front or mailing check, they did not set credit card traps to trick you into and hide convenience fee charges in small print in credit card use online agreement. Turbo Tax is unethical and tricky. They trick you into paying extra and hidden fees you are not aware of till you sign up. Got to find another tax reporting software!

Turbo tax said I was getting a refund 0f $3300, after IRS found their mistake I got $1800. I talked to customer service, who kept insisting that it must have been something I did.

I keep getting emails from Mint. They have every bit of my info and once I contacted them I asked how they got it and they said turbo tax, I contact turbo tax and asked them why they said I gave permission, NO I did NOT I REMEMBER THEIR question and I clicked no and now this Mint place has bank info, tracking my spending and I ask them to please cancel their account and delete my info they refuse. Think it's time to speak to an attorney.

Turbo Tax is at it again. This time they give you an option of the Duluxe package for $39.00 or the Premium package for $89.00. I choose the $39.00 package. I didn't get very far into my taxes before they popped up another package option. Only this time it is not a package option but a recommendation. They show two option you can choose from, but in reality it is only one you can choose. The other one you cannot log onto. You are stuck with get this package for $49.00 now or you cannot proceed any further. Again I did not get very far as it seems Turbo Tax made a so-called error( I believe it's done on purpose). This time it popped up another package. Get expert help for $89.00 or have someone from Turbo Tax do your taxes for over $100.00. I tried to correct the error and it would not allow me to do that so I decided to get the expert tax specialist to help me. Her name was Andriana. She couldn't even correct the problem and kept me on the phone for 2 hours. These people are a joke and are still trying to scam people. If this has happened to you contact me and we will filed a class action lawsuit. Text me at *******464.

I've been a Turbo Tax customer for about 10 years. It's always been easy and I've never wanted to start over again with a new company but this might be the year. The programming is terrible this year. My income says $0 from the beginning (nothing entered nor uploaded directly) and I can't change it without deleting everything and losing all my job information from prior years.

Addtionally, the customer service people are incompetent. I've had to call 3 times already and none of them knew any more about the system than I do! They, supposedly, got a 2nd level tech involved but the solution with both required me deleting stuff I'd already spent a lot of time on. One wanted me to just clear my return and start over; one had no other solution so I just hung up and did nothing, and now the third wants me to delete all my job information when all I need to do is enter my income. Some programmer really screwed up not allowing users to only change the income and the front line customer service is clueless. Not sure how they can possibly get such high ratings for customer service as it is almost non-existent... well, good customer service at least.

Had an account last year but changed phones in2023. Bad news is that TTAX is stuck on my old phone number. Called them to update but those personnel can't do that. TTAX cannot send a secret code to log on. So there's no way to log on. SO I'M DONW WITH TURBO TAX...

The experience with Turbo Tax is great: very easy interface to use and a tax expert is quickly available via the sidebar chat to help out. I found all the Turbo Tax representatives to be super helpful, they reside in Canada and the assisted review has helped (there is a way for the assistant to view your computer screen live as you see them on video live with you).

That being said, DO NOT get Audit Defence from Turbo Tax. You will be prompted to purchase additional Audit Defence "to help you in case you get audited". Sounds like a great service until you realize what the reps are like and how your file will be handled. I've bought Audit Defence twice and both times were a terrible experience (latest experience in May 2023): the only reason I got it a second time was to give it another chance.
First of all, the reps are all really rude from Audit Defence (I spoke to Cameron and Elizabeth). Also, when CRA sends you a Review Letter you're given 30 days to respond: you can request more time from CRA if needed. But just to let you know, Audit Defence will automatically tell you they will not meet your deadline. On top of that, they will tell you they have so many files ahead of yours that they cannot estimate when they will get to your file! Uggh, okay, so as paying customers you don't know if it will take two months or six months for Audit Defence to get to your file and actually help you.
The process is rather ridiculous and their poor customer service attitude makes it even worse. Avoid it. Just submit the documents yourself to CRA or get an accountant to help out for a fee.

I tried turbotax in 2019. It said that I owed the IRS $214.00. I then tried HRblock the same day and ended up getting a tax return. Guess which one I went with.

If I could give 0 star I would. I used it like the few last years and I just had a W2 this year. They say it's free, IT IS NOT! BIG LIE...
I rejected deluxe on every step that offer me and I work on my taxes for 2 hours then when I was about to file, they charged my card for 125$! For a service they didn't provided and I did not use...
I did not finished the file and tried to start over, but it didn't let me. Called them, they gave me a refund link and it did not work. Called again and they said finish the filing and we will refund you. I did what they say, but when I called for the 3rd time they literally said why did you finish filing we can't refund you!
To make it even worse they said "oh, we are putting a not on you account that next year we don't charge you!". ARE YOU KIDDING ME!put a note to not charging me on a free service... WOW! They are the worst... If I have to pay for my taxes, I prefer to not do the job myself, so I am not using Intuit turbotax services again and I suggest you stay away from them as well.

Turbotax will actively upgrade your chose plan, despite refusing the extas.

They state you can wipe your return and start over, selecting a new basic plan without any of the upgrades. I did this, used none of the benefits and at the end WAS STILL CHARGED for the upgrade despite doing my return twice and not using any of the benefits. Literally only imported W2s and HSA.

Also could not handle inputting losses due to bankruptcy, and not wanting to redo my return a THIRD TIME I decided to just take the financial loss and maintain my sanity. Fvck turbo tax.

I had the worst experience with their company. I applied 4 days before the tax deadline. Followed the prompts, and then checked the box that said if I would like for Turbo Tax to take the charges out of my tax return I said yes. I get to the end, sign my name, dated, submitted form. They took $178.00 out of my account. Ok, I complained to the bank that Turbo Tax made a mistake because they were to take it out of my tax return. So the bank returned it and Turbo Tax took it out again! I was upset. I did receive a text that said that Turbo Tax had a rejected my 2022 taxes and not to worry they were working on it. It is past the 15th and I have heard nothing. Also my charges are taken out but the service has not been applied or even thought of. So I had to go to BBB and make a complaint so they don't take it out again if I complain to the bank. Lousy service. They need to update and revamp their business and their website so they do not try to charge you for every little thing. Dark advertising, tricking their clients, really bad service.

I used Turbo Tax for several years beginning around 2014. I noticed in completing my 2019 return in 2020 that there were glitches that were causing lock ups when I input data. I had to contact customer service who gave me a workaround that I will tell you was not intuitive and could not repeat if I tried to do on my own. I was also annoyed because I was unable to download a copy of my 2018 return until I had gone through completing my 2019. I felt like I was being held hostage. Fast forward to today 4/28/2020 and again the program locked up, not accepting information I put in and sending me back to the input page. I could not find a Customer Service number anywhere on the site and when I went to the Support Page it would not send me to a representative unless I signed up for "trial membership" for some support service. That was the last straw. I left and went over to Tax Slayer, where not only was the process faster and easier, but the cost was ONE THIRD what I was paying TT. All told, what has taken 30 minutes and at most 45 in the past ended up taking me over 2 1/2 hours to complete which is very annoying.

This company blatantly disregards having customer service of any kind it disrespects the customers it says something is going to be free when it's basic and to that point they will force you to pay money regardless even though they say it will cost you zero Federal 0 state. Why the government has not stepped in and shut this company down is beyond me but I'm going to make it my life's mission that either changes happen within the whole entire company or this company is dismantled piece by piece and the founding members of this thing or ousted for the corporized greedy individuals they are. Even talking to the employees inside the company they don't even know half the stuff that's going on with its website and how it conducts itself with every step of the tax paying system there's no buffers in between tax officials and customer service and then there's no customer service unless you pay for a tax official. You cannot have a company and say it has customer service but yet you have to pay for it to get customer service. And why is it every time I talk to someone they say that I just have to pay for it and then request a refund that makes no sense why would I pay for something that's failing to take care of the things that I needed to take care of because you have no one to relay the information that I need to relay it to to the right parties of B or you do not have those parties be able to get a hold of them because they either don't exist or you laid them off

Used TurboTax for years but business required going to a CPA for 9 years. Now we are able to do our taxes again and wanted to go back to TT. Worst experience I've had with Intuit products. I wrote to them for assistance through chat. Someone called while I was unavailable and said just call back. When I called back I had to work with a robot who could NOT get my name correct and kept reading it back to me as gibberish. Finally it gave up and transferred my call and was told wait time wa 5-10 minutes. I was promptly cut off. Went through the same process THREE MORE TiMES. Could never get past the robo *******@tch. The program is not user friendly. You can never see a summary of the progress like the old system UNTIL you file. Schedules cannot be found by searching. It repeatedly kicks you back to where you left off EVERY TIME. Useless! Poorest Customer or actually NO customer service AND your cost goes up as you continue to enter information. What used to be a good and dependable service is now trash!

Got the "live chat" support product only to have one of TurboTax's "experts" tell me COMPLETELY INCORRECT information, and have me make a bunch of changes to my forms only to then have issues filing, with me having to go back and correct everything wasting hours of my time between the call and all the corrections I had to make on my own. I called customer service asking for a refund of the "live support" product given their rep only did harm, and was told "no problem, we'll get that resolved, and to fill out a form and I'd get a refund. I filled out the form as requested and a few hours later got an email that my request was denied, despite the agent I spoke with earlier telling me I'd get a refund. Called and waited to talk to someone else who wasn't able to help me but connected me to the "resolutions desk". Was met with complete hostility by this person who pretty much shrugged her shoulders and said TurboTax wasn't willing to do absolutely anything and that I would still have to pay the $200 for the completely incorrect information from one of their "experts" gave me. In what world is this acceptable?! Awful experience, awful service. Pretty much theft at this point, TurboTax, you should be ashamed.

Intuit tried to hit me with this fee when I went to eFile my state return. The fee is $40! WTF! Last time I filed using TurboTax there was no such fee. So, I decide to print my state form. Now I am told it is "unavailable"! Why? Because I did not pay their fee? BS! Somehow I did finally manage to print the state form but each page bears the message FORM NOT FINAL. Again, that's BS! How do I know? Easy... I went to my state department of revenue and there is the 3-page form. So I print it out and compare it to the Intuit state form. Page for page, line for line, word for word they are the SAME! The forms even bear the same revision date of 8/11/21. Exactly the same! No difference! I am not paying Intuit an additional $40 on top of the $60 I paid for their tax software and the $20 they want to charge me to eFile my state taxes in the first place. No F'ing way. I used TurboTax many years ago, then had to switch to an accountant because we owned rental property, which we eventually sold so I figured I go back to TurboTax. They are a bunch of sneaky bassturds in my opinion. Everything these days is about the extra, sneaky fees businesses now want to attach to increase their bottom line. I'm sick of it.

Do not ever trust this company TurboTax is not a company of itself first off; The company Intuit is there third party the specialists do not even know this! I unfortunately decided to use this company when I was paid taxes in 2021 was never going to use them again however they kept me because they said that I would not have to pay to have a specialist. Well that ship sailed and they are nothing but lies. Now currently as of March 21,2022 I looked up through the IRS where my taxes were, ended up on a phone call for four hours with the IRS to find out that TurboTax the company filed my taxes the previous year incorrectly. What the IRS told me is that the filing the math was wrong it was documented incorrectly I use TurboTax. TurboTax got the math wrong for filing taxes $2500 I would have owed if I did not receive stimulus checks. I still an out about $5000 because of TurboTax luckily I now get a change from taxes this year back because my taxes were taken because of this horrific horrible company. Do not use you will get in trouble with the IRS possibly they are full of lies misleading and they do not care. They are company to do taxes yet they can't even get math correct.

I have used TurboTax for many years. It appeared to competently handle my consulting engineering work, investments and a single family rental property. I found the interface easy to use and liked the bringing data from the previous year into the next year's return. I did find TT's ability to pull data from financial accounts to be inconsistent, requiring me to carefully review with plenty of data entry.

We sold the rental last year, and found TurboTax Premier not up to the challenge of such a common transaction.
1. Depreciation on improvements had occurred ONLY the year the asset was installed. These were installed over 2 different years; new roof, new well, paved driveway.
2. I was unable to add those assets to the tax basis for the sale. Found I could NOT edit my attempts. Each try added new assets with no connection to the rental property.
4. TurboTax chat advised I clear my file and start over! I did this once but had the same problem.

Had I stayed with TurboTax, the sale would have been about $9k taxable profit

Bought TaxAct Premier for about $100. No troubles with the property sale.

The program also prompted me to the Carry Forward of disallowed losses section. This provided the significant taxable losses from the past to be reported.

Result was a small taxable loss on the sale, and a significant deduction for the carryovers.

I went from TurboTax's calculated tax bill of nearly $10k to a tax return of about $10k. Yes-almost $20k difference.

NOTE product scores are for TurboTax Premier.

They say the latest form AR2106 is not ready. They are lying. I talked directly to the person who develops forms for Arkansas. The form has been ready!