TurboTax

We've used TurboTax for years and just to let you know we're no longer using your services because we think you are now a bunch of shameless asxxxholes by making people believe they have to sign up for credit karma in order to finish their tax return!

Bottom line: your tactics are deceitful and dishonest and by the way if I want to sign up for any other services ill sign up on my own! NOT through your piece of s$&t service so take note: when your s$&t company's bottom line starts falling I for one will be glad for you!

There's a lot of stupid people out there but we're not part of that demographic.

In closing, WE don't need nor want to share credit information with anyone we choose not to and by you deceitfully embedding the final step in the filing process stating an entity has to create an account with credit karma (as well as requiring acknowledging of a check box that you agree you share your credit info) is downright shameless and I hope to hell your company goes under soonest... so kiss my $#*!! B$t$HES!

These people are all scammers from overseas taking all of u.s people's money. Do not give them anymore of your money. Open a u.s bank account and get a debit card that way.

I filled out all the info and tried to file my taxes. It kept getting stuck on Form 1099-B from Coinbase. It asked repeatedly for "Short-Term" or "Long-Term". It took a long time to load, so I looked carefully and gave it an answer the first time, but then it just reloaded the page and made me give the same answer again. I gave it my answer probably at least 2 dozen times, having to wait at least 5 minutes every time for it to load. I logged out and logged back in and tried a new browser. I asked for help, but nobody helped. One guy tried to get me to upgrade my account in order to be able to do a work-around for the bug. The only person who was helpful was the person who at the end told me how to get a refund and delete my records with turbotax. Oh yea, and last year when I filed my taxes, they pulled a new bank account out of nothing to put my refund in, and it took me HOURS of talking to customer service to find out where my money had gone. It was awful. I honestly think filing your taxes manually is easier than using Turbotax.

EDIT: Turbotax has told me that they will not refund me the $223.72 I sent to them, even though their website will not file my refund for me. This is overt theft. I will contact my credit card to ask them to reverse the payment, and I will complain to my local police department TIGTA, TFC, and BBB. Turbotax is a literal criminal organization, taking your money for a service which they do not provide.

I just spent hours doing my taxes on TurboTax, just data input and never requesting or accepting help from their chatbot or live people. Didn't need it. My return was easy. On their website, prices range from FREE to $119 for complex self-employed returns. I was neither. Just a W2 and some unemployment. When I was finally ready to file, they demanded $179.00! $179! No explanation why my self-entered simple return was 179X higher than the FREE return I initiated as a result of their advertising. This is WAY beyond their top tier price listed. I used NONE of the extra services they tried to force on me. I saw multiple notations that they had uses for my data beyond tax reporting to the IRS. I always said NO. Just let me input some numbers. But after their bait and switch pricing, I realize they have all my data, have proven their lack of morals or conscience, and I believe my personal data has probably been sold a thousand times since I told them where to go with their bait and switch. Dishonest punks!
P.S. - My true rating is 0 but this site requires a '1' as minimum rating.

Spent hours inputing my info to turbotax. Got to the end and it need me to fix some things, ok sure lets see. It was asking for information it already had and didn't have an option to check the "same as above address" box shown on the actual tax form. I called a real live representative and she didn't understand why the program wasn't transferring the information properly. We both went over the whole return together on the phone while she was connected to my computer screen looking at what I was. So turbotax was just as confused as I was about why turbotax wasn't working properly. She said I could just print and send in by mail, but theres no reason for that when my return is a simple one with no stipulations and entered correctly. Plus this is the 21st century, who mails things when it's literally 75% faster to e-file. Now, I had a similar situation two years ago. They failed to transfer two numbers to my city tax form, which showed me owning hundreds to the city when in fact the city owed me a return. (H&R Block helped me figure that out)
All in all I give Turbotax ZERO stars because this is not a light matter. People get in trouble for falsifying tax information and these things can trigger an audit.

I HAVE USED THEM OVER 10 YEARS AND HAVE NEVER PAID FOR USING FEDERAL THE LAST TWO YEARS THEY HAVE CHARGED ME $60 I REQUESTED A REFUND AND EVERY TIME I CALL THEY PUT ME ON HOLD AND THEN HANG UP I WILL NEVER USE THEM AGAIN OR RECOMMEND ANYONE

First, this was to be my 3rd year using TurboTax, and in the past I have been fine.
While doing my taxes today, the system calculated my AGI as $115,000. I wish!
I had two experts look at it and tell me that it was correct. I am not a mathematician but I can add basic numbers and see that my income is not $115,000. One of the experts tried to tell me that it was because I had sold stock which is not accurate. All of my financial papers were linked directly from the source.
I called my financial advisor and he also assured me that that number was not accurate.
After 6 hours of trying to delete and reload, I went no to the online tax preparer that my daughter uses and input the exact same information and my income was less than half of what they were telling me it was.
Crazy! Their software cant add?
Never again!
Also the "tax specialist" Had to tell me several times that he was a lawyer and had been one for 14 years… I guess he just wants to work at TurboTax now? He also turned on a camera so I could see him? That was weird! And he was making the smirk the whole time he was supposed to be helping me

I responded to a promotion from Fidelity for a complimentary copy of Turbotax Premium (see screen shot). I clicked the link, selected the desired product version (online or download), logged in, and was able to start my taxes. 3h:45m into it, I get a notice on screen that I cannot continue with the Basic version and I need to buy the Deluxe for like $71.20 + another $49 for state (see screen shot). I'm thinking... What? Basic version? I chose Premium... So, I get on with chat and the agent says she sees the problem. She suggests I logout, clear cache, and start over from Fidelity's complimentary offer Web page which I do without success. Next, she suggest, from within the online Tax app I choose "Clear & Start Over" which means I lose my 3h:45m of work. I suggested she could make it look like I upgraded to the Deluxe version plus State as it is nearly the same functionality as Premium and would solve the problem to which she replies that she cannot do that So, Intuit is basically holding me hostage. Pay or start over. After a decade of using HR Block without issues, I feel burned by Intuit for switching.

I was late a year filing. I payed for a turbo tax service and entered my taxes for the late year under the appropriate date. Turbo tax then tried to sell me more services as I continued on to the next year's taxes. I declined a second purchase and turbo tax filed my back taxes for the present year. I tried to cancel or continue on to the 2022 section but Intuit had no way to cancel it. I spent the rest of the afternoon on the phone with two customer service representatives, the first of which hung up after 5 minutes and transferred me to a rep with a thick foreign accent. They then tried to SELL ME screen sharing software and gave no confirmation on canceling the filing. A week later the wrongly filed tax returns were accepted by the IRS, now I have no way to fix this without an involving process (had to make an appointment with the IRS in person) since the taxes were filed by a third party. Photos would share my private info even more than screen sharing my tax info with a call center, but they offer "free service" so even had I not paid this would still be highly dishonest "business" practice.

Needless to say this is not a legitimate company.

I selected the Premier online product when I started my tax return, since I have some stocks and mutual funds. However, after I finished filing my return, I noticed on the invoice that I was charged for the "Premium" package, even though this wasn't even an option when I started to file my taxes. I don't even know what Premium is, but when I looked online, it said that this is for California residents. I DON'T LIVE IN CALIFORNIA AND I DON'T FILE CALIFORNIA TAXES!

When I contacted their service department, they told me that it's too late because I paid for the service. I'm sorry that I wasn't keeping an eye out for being potentially bait and switched, and that you have two products with almost identical names. And it's funny that Intuit doesn't let you upload reviews on their website. Maybe they only pick and choose people based on whether they think the reviews will be positive. Anyway, screw you Turbotax

I am a retired CPA who has used TT since 1986 (I think). I have loved it, recommended it, and used the business self-employed version since 1990. The 2021 online program has totally turned me against TT. In prior years I made entries directly to each form. This year I had to create a separate spreadsheet so I could see the details of each entry on the business forms. Now, you cannot even look at individual forms UNTIL YOU PAY. I guess they are afraid I was going to just print my return and mail it without paying. As to payments, I selected the self employed program, as usual. Imagine my surprise when I learned, at the last moment, that I was being charged for the MAX program which was $80 more the the $119 program I selected. When I tried to change back to what I had purchased I was told I had to start over. After the hours I had spent preparing the return I paid the extra amount to avoid more hours of work. It feels like a trusted old friend has walked away from me. I will not be using TT in the future.

The service is fine if you never need to speak with an agent at Turbo Tax. I tried every avenue thru the call service line an was not able to get an agent.

This is the second year in a row that TurboTax has charged me 39 dollars for my FREE tax return. Once you fill out the forms, in order to efile you must pay 39 dollars. ITS NOT FREE. MISREPRESENTAION.

Bad information and bad examples for the community, also that don't care about families, bad publicity

First thing I would suggest is don't use their refund calculator! It's waaaaay off! My return was very simple. I wanted to have a general idea of what my refund would look like, so I very carefully entered the exact numbers in... not an estimate. Exact numbers. It pulled up a refund of 1782. 00. Suffice it to say I was over the moon being in the early stages of being involved with a new business startup, I could really use that security. And then I went to do my taxes. They kept logging me off, then trying to get me to buy something other than the free version... which I don't need... Everytime I would log back on. I was at my son's place to use his internet as I typically use my hot spot. I had brought my 1098-T with me for educational expenses, but instead of asking for the info from that form they asked for a bunch of random information that I don't even think I have in my files at home. Suffice it to say I didn't end up using the educational expenses, but I didn't have much last year anyway. In the end my federalrefund dropped... after starting the session at 1400. 00... to 361.00 all because of one W2 for just over 2000. 00 of income from a side job! How is that even possible? In the end I'm disappointed and confused. I'm getting some back from the state too. I'll be fine, but I don't think I will be using turbotax next year. Bad overall experience... built up to a big let down, and too many complications and trying to sell their products!

Website wasted my time offering free tax filing then added charges to the cart to file the taxes. Misleading and dishonest business. Website stole my time.

Despite having a decent tax filing system Turbo tax lost my tax info after filing and proceeded to give me a customer support run around.

For context: I filed my 2020 taxes with minimal difficulty and when I call, the agents can see that I have indeed filed but the webpage shows no pertinent information to my filing. It has been four weeks now since I first requested to see my tax return and each time I call I am greeted by the most horrendous (yes, worse than USPS) automated voice mail systems. Nearly 80% of the time the call ends in the system hanging up on me after an extensive 'tell me why you are calling' loop. When I occasionally get through to an agent they tell me that 'IT will look into it and get back to you'. This would have been frustrating but fine if not for the fact that it has now been four weeks, $200, and several automated voice mail greetings later and I have still not received so much as an update from IT.

I don't usually write reviews but my experience with TurboTax was so bad that I had to rant about it somewhere.

I tried filing through Turbo Tax but it wouldn't allow me to file. When trying to submit my return it was just spinning and spinning not allowing me to submit my return. They had took my payment before filing, but it wouldn't allow me to file. So I had to file my return with another company without any problems. So I submitted a request for a refund of my money. They denied me a refund, and stole my money. I'm going to file a petition with small claims court to get my money returned. DONT USE TURBO TAX AS THEY TAKE YOUR MONEY WITHOUT PROVIDING A SERVICE.

I used TurboTax for many years. I worked out of state. TurboTax did not correctly file my Oklahoma taxes. It is impossible for me to contact them for support. A real ripoff for the price.